P: Crashes every time I close out a photo (win)

[mouseears]

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

[FeedbackCommunityMember]

I have to agree with you. This is unacceptable.

[FeedbackCommunityMember]

This isn't a great solution as it doesn't fix it for everyone, myself included. I have to erase my preferences almost every time I open the application.

[FeedbackCommunityMember]

Still waiting on that fix.

[FeedbackCommunityMember]

This topic is about a crash when closing document windows.

There is another topic about crashes on launch and how to solve them. See http://feedback.photoshop.com/photosh...

The Photoshop team is testing solutions to the known issues, as you can already see by reading the existing responses in the topics.

[Joyful_Twilight16B8]

I downloaded the Photoshop CC 2015 yesterday. Issue: when I delete a picture from the work space or exit the program all together, PS freezes and the messaged is that Photoshop is not responding.

[rikj43764415]

Why does the July 30 Photoshop "update" not deal with this problem? LAME.

[J453]

This issue should be corrected in the Photoshop CC 2015.0.1 update which was released today. Details here: http://blogs.adobe.com/crawlspace/201...

[donmjuan]

Well, I've got Photoshop cc 2015.0.1 update and now my advanced graphics capabilities are hosed. Have a new Nvidia Driver, and a clean reinstall of Photoshop . . but Photoshop crashes when trying to do, for instance, a replace color filter process. Very annoying, considering that everything worked well regarding my graphics processor until the update. And PS Photoshop, the word 'H*ll' is not profanity.

[FeedbackCommunityMember]

Thanks, Jonatan, this worked for me. This was running me crazy!

[FeedbackCommunityMember]

@Scott Walker, your method worked for me. Thanks a bunch!

[FeedbackCommunityMember]

You don't need a workaround - you just need to install the Photoshop update.

[Sasnel]

I am also having troubles with Photoshop.
It crashes the first 3 times after startup
I have 2015.0.1 release and it's really frustrating
especially since I am giving training Photoshop.

Sometimes I even have to log out of windows 10 because also my mouse isn't working anymore.

Can someone please tell me how to fix this or how can I get the previous version back ?

Thanks

[J453]

What does the crash log say the faulting module is?

Was this a clean install of Windows 10? Or did you have a system with Photoshop CC 2015 already installed that you then upgraded to Windows 10?

[Sasnel]

At this moment I don't have the crash so I don't exactly remember what the crash log said.
I already had a system with Photoshop CC on it when I upgraded to windows 10 but I installed after upgrading the last new version of Photoshop CC 2015

[J453]

How often does it crash? It sounds like it was crashing consistently. Can you get it to crash again and get the crash data? That would give us more clues. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...

[FeedbackCommunityMember]

You can find the previous crash report details in the system event viewer or reliability reports.

[Sasnel]

I used the solution of Adam Jerugim about turning of "Use Graphics processor"
That worked Photoshop didn't crash anymore but the graphics on my screen are bad so I need my grapic processor. I turned it on again yesterday and today Photoshop crashed again. My card is AMD Radeon R7 graphics + R7200 Dual Graphics. My computer is not even a yeat old.
My question is do I need another graphic card or is there something you can do about it in PHotoshop.

[FeedbackCommunityMember]

First, make sure you have the 2015.0.1 update installed. Then update your video card driver from the GPU maker's website.

[forzacalcio]

Getting this error still. Have unchecked use graphics processor checkbox and still closes randomly. Usually on save file. any ideas?

[FeedbackCommunityMember]

Install the 2015.0.1 update.

[forzacalcio]

Everything is updated via Adobe CC, same issue.

[FeedbackCommunityMember]

The crash on closing documents was fixed in the 2015.0.1 update.
Double check the version number in Help -> System Info.

[forzacalcio]

Ok Chris you are right, Im on the older version but it wont allow me update anything, When I go in Adobe CC it just states open. When I go via Photoshop and click Updates, smae thing. Any idea where I can update this manually?

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429 x64

[forzacalcio]

Onto Adobe SUpport and they tell me Adobe Photoshop Version: 2015.0.0 is the latest version 🙂 Typical 🙂

[FeedbackCommunityMember]

You may need to exit and relaunch the Creative Cloud app to get it to see all the updates.