P: Crashes on zoom (win)

[olgab27327803]

Updated to Photoshop CC 20150529.r.88 x64 today. Crashes almost everytime I zoom. This is incredibly frustrating. The version I used before the update (some last year's version) didn't do this on the same file.

[doc tee]

Same problem with me, below my technical info as requested:

1. Windows 8.1
2. NVIDIA Quadro 2000 (latest NVidia driver)
3. Yes, but problem occurs when only one display is on
4. So far when using the scroll wheel, have not yet tested the Wacom tablet...
5. Happens with/without slices

Looking forward to a solution

Thomas

[doc tee]

In addition to my reply a few minutes ago, PS also chrashes with graphics driver is turned off, error code: c0000094

The two error codes when crashing with graphics driver turned on are: c0000005,
c000041d.

Kind regards

Thomas

[FeedbackCommunityMember]

Same here.
Windows 7 Ultimate SP1
NVIDIA GeForce GTX 970
Single Display

The graphics card driver is up to date, so is Photoshop.
I un-installed, re-downloaded, re-installed both.

I'm working with 3840x2160 images.
Rulers, grids, guides are all off, I turned off the graphics processor and it still crashes.
It crashes on pen tool (P) + mouse wheel zoom and direct select tool (A) + mouse wheel zoom.

It's a bad day to be a graphic designer.

[Adam Jerugim]

I'm not sure I've posted this yet, but we're aware of the problem, can reproduce here in-house, and are working to get a solution out to users as soon as possible. We'll post here when the fix is available for download.

Thanks for your patience with this,
Adam

[Mincho_Krastev]

Same problem.

Windows 7 Professional SP1

NVIDIA GeForce GTX 650
3 monitors

It happens when I use any kind of zoom if I have shape in transformation mode.

[Mincho_Krastev]

we need a solution and we need it fast

[FeedbackCommunityMember]

Noticed this as of yesterday. Everything about this CC is amazing save for this glitch.

1. Windows 7 Professional SP1
2. NVIDIA Quadro 5000
3. Yes
4. Any zoom
5. No, not that I know of

- Dell Precision T5600
- Intel Xeon CPU ES-2609 0 @ 2.40 GHz (2 processors)
- 32.0 GB RAM
- 64-bit Operating System
- Pen Input Available

EDIT:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000003ab8f10
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5f72
Additional Information 2: 5f72b9d57e85f4401b15c977cd80e86c
Additional Information 3: 38a4
Additional Information 4: 38a44e064feee5733d125ade67b74c3c

[abd_cs01]

Same issue here.

1. Windows 7 64-bit
2. Intel(R) HD Graphics 4600 with updated driver
3. Dual Display or single (crashes on both)
4. Zooming via ctrl + space + Mouse while in pen-mode.
5. No slices

Please fix it

[FeedbackCommunityMember]

Same issue here...

1. Windows 7 Enterprise (64-bit)
2. NVIDIA Quadro K4200
3. Dual Display & Single (crashes on both)
4. Zooming and panning (ctrl+space+mouse) in pen-mode
5. No Slices

Graphics card is up to date. Never had an issue on CS5 or 6, updated to the cloud yesterday and has since crash 6 times and counting. Also, having graphics issues where the marching ants disappear when you zoom in and out.

[FeedbackCommunityMember]

Is a possible temporary fix to go to a previous version of PS in CC?

[basv31398987]

That would be, if Adobe hadn't thrown all the old ones away (unlike from CC to CC2014). And so far I couldn't find CC in the cloud. Ow, how I miss that good old chum!

[FeedbackCommunityMember]

Show previous versions and you can download all the previous CC versions...

[basv31398987]

Unfortunately, it doesn't... See image below.

[basv31398987]

[FeedbackCommunityMember]

You are already showing some of the previous versions. You will have to scroll to see all the apps listed.

[basv31398987]

It can scroll down as far as I like (and believe me I tried) but it only shows me the installed versions. I cannot, nowhere, find PS CC anywhere in the cloud... I used to have a CD... Or a pile of diskettes. Those were the days.... 😛

[FeedbackCommunityMember]

So I may have a temporary fix (at least it worked for me, haven't crashed since 2 days ago)... I went under edit/preferences/tools and adjusted the settings as follows:

[FeedbackCommunityMember]

Same problem here. Just tried Corey's settings above but still crashes. GPU, rulers, etc. all switched off.

1. Windows 8.1 Pro 64-bit (freshly installed)
2. ATI Radeon HD 5700 Series3
3. No dual screens.
4. Alt + mouse wheel, ctrl/space+mouse or zoom tool.
5. No slices.

Very annoying and serious issue indeed. Having a few deadlines next week so I will be grateful for any workaround, etc.

BTW Is there any way I can roll back to the previous version of PS which doesn't have this issue? I am on CC.

[FeedbackCommunityMember]

We are having this same issue. Very hard to work without zooming in and panning.

1. Windows 8.1 Pro 64-bit (fresh)
2. Nvidia 970M
3. 3 monitors (crashes even on single monitor)
4. Alt + mouse wheel, ctrl/space+mouse or zoom tool.
5. Yes slices

I'm excited for the fix. Maybe the force be with you Photoshop team.

[FeedbackCommunityMember]

Glad to hear that a fix is in the works. Do you have an estimate? How long might something like this take?

[dazz3331]

I have had this issue also since the latest version of Photoshop CC.

It crashes every time without fail if I zoom in a lot with the mouse wheel.

1: Windows 8.1 Pro 64bit
2: ATI Radeon 7970 x 2
3: 3 x Dell 24"
4: Mouse Wheel
5: With or without slices, never use pixel grid and rulers on

[dazz3331]

Just noticed an update for Photoshop arrived today, hopefully there is a fix included...Windows 10 should also be arriving any minute, hour or day when it rolls out in my location. Will update if this issue resolves itself.

[basv31398987]

I've been working like this for the last couple of days and no crashes so far... Good one!

[basv31398987]

Damn, cheered too early... It crashed again....

[FeedbackCommunityMember]

Photoshop has not yet released an update. I think you are confused by the Camera Raw update released yesterday.