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Paul21965491l2dm
Known Participant
December 6, 2021

P: Crashing upon opening on Windows

  • December 6, 2021
  • 12 replies
  • 618 views

Suddenly getting an error report when I try to launch PS. I have the latest version running on Windows 10.

The pop up says that Photoshop has encountered a problem and needs to close.

The report shows a bunch of lines of code which means nothing to me.

I have already tried uninstalling and re-installing.

 

Any ideas?

    This topic has been closed for replies.

    12 replies

    5
    5t3v3
    Known Participant
    December 29, 2021

    I've had the same problem repeatedly since installing the lastest update. I solved it by forcing GPU on with a UserConfig file.  I paid too much for this GPU four years ago to let Adobe force me to switch it out just yet. 

    J
    J453
    Legend
    December 29, 2021

    I was able to find two crash buckets from the crashes you submitted against 23.1. I have asked engineering to take a look.

     

    They may also want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

    P
    Paul21965491l2dmAuthor
    Known Participant
    December 7, 2021

    23.0.2  20211119.r.101 ace26c0 x64

    J
    J453
    Legend
    December 7, 2021

    If you go to Help > System Info... in Photoshop, what version does the top line say?

    TheDigitalDog
    TheDigitalDog
    Inspiring
    December 7, 2021

    See:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    P
    Paul21965491l2dmAuthor
    Known Participant
    December 7, 2021

    Thanks for the help, but that doesn't match my file structure. There is no Appdata folder after Users/User name.

    I tried a search and there doesn't seem to be a Appdata folder anywhere on my system.

     

    TheDigitalDog
    TheDigitalDog
    Inspiring
    December 7, 2021

    Try manually. Navigate to Photoshop's Preferences folder:

    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
    Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

    Open Photoshop.

    Better?

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    P
    Paul21965491l2dmAuthor
    Known Participant
    December 7, 2021

    I'm not getting that prompt.

    TheDigitalDog
    TheDigitalDog
    Inspiring
    December 7, 2021

    Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) immediately after launching Photoshop. You will be prompted to delete the current settings.

    Any better?

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    P
    Paul21965491l2dmAuthor
    Known Participant
    December 7, 2021

    It's happening again. This time I was sure to submit the crash report with my email.

    I'm not very technical and need help with this.


    Thanks.

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