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P: Crashing upon opening on Windows

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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Suddenly getting an error report when I try to launch PS. I have the latest version running on Windows 10.

The pop up says that Photoshop has encountered a problem and needs to close.

The report shows a bunch of lines of code which means nothing to me.

I have already tried uninstalling and re-installing.

 

Any ideas?

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correct answers 1 Correct answer

Adobe Employee , Dec 29, 2021 Dec 29, 2021

I was able to find two crash buckets from the crashes you submitted against 23.1. I have asked engineering to take a look.

 

They may also want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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@Paul21965491l2dm I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html Having a submitted crash report will help us track down what you might be seeing.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 06, 2021 Dec 06, 2021

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Interesting. Pretty sure I clicked the submit report button.

But it does seem ok now. I did uninstall and re-install again. This time removing preferences and that seems to have taken care of whatever the issue was.

Thanks.

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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It's happening again. This time I was sure to submit the crash report with my email.

I'm not very technical and need help with this.


Thanks.

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Community Expert ,
Dec 07, 2021 Dec 07, 2021

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Try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) immediately after launching Photoshop. You will be prompted to delete the current settings.

Any better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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I'm not getting that prompt.

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Community Expert ,
Dec 07, 2021 Dec 07, 2021

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Try manually. Navigate to Photoshop's Preferences folder:

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

Open Photoshop.

Better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Thanks for the help, but that doesn't match my file structure. There is no Appdata folder after Users/User name.

I tried a search and there doesn't seem to be a Appdata folder anywhere on my system.

 

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Community Expert ,
Dec 07, 2021 Dec 07, 2021

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See:

https://helpx.adobe.com/photoshop/using/preferences.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

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If you go to Help > System Info... in Photoshop, what version does the top line say?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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23.0.2  20211119.r.101 ace26c0 x64

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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I was able to find two crash buckets from the crashes you submitted against 23.1. I have asked engineering to take a look.

 

They may also want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Explorer ,
Dec 29, 2021 Dec 29, 2021

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LATEST

I've had the same problem repeatedly since installing the lastest update. I solved it by forcing GPU on with a UserConfig file.  I paid too much for this GPU four years ago to let Adobe force me to switch it out just yet. 

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