P: Creative Cloud error with Mojave

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LEGEND ,
Oct 20, 2019 Oct 20, 2019

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Hey everyone, 
I updated my Apple Macbook to Mojave. Unfortunately I discovered that there are lots of error going on afterwards. I tried to update my "Adobe Photoshop CC 2017" version to the 2019 one but it says there is a bug and I have to update my Creative Cloud. 
Creative Cloud however, needs to be repaired because of Mojave and it doesn't work anymore, so I cannot do that either.. or at least I'm not finding a page, where I can "just" download the newest Mojave version for Creative Cloud to update it (for free), so that I can update Photoshop as well, that I monthly pay/subscribe. I cannot even update it on my Mac, cause it's always broken and needs to be repaired.

Mojave definitely affects my Photoshop. I cannot even open my pre-saved PSD files and edit them anymore. So my question is: Where do I start, what do I do to solve all my problems? Thanks!

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New Here ,
Oct 26, 2020 Oct 26, 2020

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I have the same issue , you open photoshop 2021 , nothing will open it just shuts down , photoshop 2020 works just fine 

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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@Lukas_rauscher Did you try the solution here to remove the old CC Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html if that doesn't work, connect with support here by clicking on the chat icon in the lower https://helpx.adobe.com/contact/help.html" target="_blank" rel="noopener noopener noreferrer">https://helpx.adobe.com/contact/help.html 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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What OS/version are you on?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Hi 

10.14 Mojave 

Thanks for responding. 

I do think it's something to do with my graphics card only being 512mb 

I can send over details of my mac if it helps 

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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I think this one might actually be this issue: https://helpx.adobe.com/photoshop/kb/known-issues.html#CrashwithTrueTypefonts especially if your type panel is open/visible on launch. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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Nevermind, found the crash. It looks like its GPU related.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Ok, do you know if my "Intel HD Pro 3000 graphics 512mb" is the issue? 

It just literally won't load anything, I didn't want to buy a new mac but looks like I'm going to have to. 

My mac is Intel i5 2.3ghz, 16gb Ram, 2 X 500gb SSD drives. 

If its a new mac then I'll carry on using photoshop 2020 and just have to grit my teeth for apple to pillage me for some more money. 

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New Here ,
Oct 26, 2020 Oct 26, 2020

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When I mean issue, I mean will it ever work? 

Thanks for your help. So far. 

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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I'm asking our GPU engineering group to see if there's any workaround. I'll get back to you when I hear back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 26, 2020 Oct 26, 2020

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Thank you very very much, geninuley I never even expected a reply, so going above and beyond as you have is brilliant. 

Speak soon. 

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