P: Crop tool flickering/stretching on MacOS 10.10

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Community Beginner ,
Jun 21, 2015 Jun 21, 2015

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Photoshop CC2015 has introduced a strange behaviour with the crop tool.

I often use the crop tool in reverse - dragging out wider/taller to add some more canvas to an image. Sometimes I also use the arrow keys to nudge the crop tool's position.

With CC2015 - when nudging I get this weird flickering/bouncing effect where the image is momentarily stretched to the wider/taller crop area and then it bounces back to 100% size. Every arrow nudge causes this bounce to happen.

This is OS X 10.10 specific and I'm aware that there are known video driver issues but this did not happen with CC2014.

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015
This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

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New Here ,
Aug 26, 2015 Aug 26, 2015

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Having the same problem, I've added a video link to demo the issue:

http://feedback.photoshop.com/photosh...

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New Here ,
Aug 26, 2015 Aug 26, 2015

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Using the arrow keys in Photoshop CC to fine tune a crop tool placement is producing a very distracting image "blink" with each press of the arrow key. With the Crop tool in classic mode fine tuning the boarder with the arrow key moves the image smoothly, without the blink.

Video demo at:
https://www.youtube.com/watch?v=hy-Bz...

The blink begins when you drag the crop edge beyond the image edge then use the arrow keys to fine tune or if you crop to image edge the left/right arrow keys move the image smoothly, but after using the up/down arrow keys the "blink" is introduced to all four arrow keys.

I work in the catalog industry and use the arrow keys to fine tune cropping on hundreds of images a day, so this is a very distracting problem that did not exist before CC 2015. Not using any cursor smoothing apps. Tried change the GPU performance but the flicker contiues on all settings: Basic, Normal, and Advanced. This flicker issue is being experienced by two users on two different computer:

Photoshop CC 2015.0.1
OSX: Yosemite 10.10.5
iMac 27inch 5k Retina
AMD Radeon R9 2048 MB graphics card

But was also was showing on a late 2009 power Mac, before switching the iMac.

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Explorer ,
Oct 10, 2015 Oct 10, 2015

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I Get this more if I rotate the crop. Its impossible to see which way you are nudging some times. Is there a fix other than classic mode as this seems to be destructive?

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Adobe Employee ,
Oct 20, 2015 Oct 20, 2015

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I can repro this issue. I will log a bug for the eng team.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Guide ,
Oct 20, 2015 Oct 20, 2015

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There's possibly another bug with the crop tool:

Create a new doc.

Go to the crop tool.

Crop into the image but don't commit it.

Use scrubby zoom to zoom into a crop edge.

Result: the zoom jumps to the center of the image instead of the area you're zooming to...

This happens only one time and then works as expected after that unless you adjust the crop.

Like this:
https://www.youtube.com/watch?v=Bhbjw...

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Adobe Employee ,
Oct 21, 2015 Oct 21, 2015

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Yeah. There seems to be something off. Looking into it

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 21, 2015 Oct 21, 2015

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Great thanks Jeffrey.

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Participant ,
Oct 28, 2015 Oct 28, 2015

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I'm getting it since the artboards were introduced. Before that update came through, I don't remember this happening. It is nearly giving me a seizure every time I crop a photo. I guess this (incredibly basic) functionality is too advanced for the developers at Adobe. They seem to be struggling to even keep the software up and running at all in the past few years. Certainly they don't test the stuff before it is released ("Agile development" I think they call that).

For the amount I pay for my CC, I think they can hire an alpha tester or two. I literally cannot do a thing that any photo software on the planet can do. My stock photo app on my Galaxy Note 4 is now twice as useful as a piece of software that costs several hundred dollars (regardless of the pricing model). That's just sad.

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Participant ,
Oct 28, 2015 Oct 28, 2015

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Yeah, every time I move a handle the whole board jumps several inches (direction and distance change depending on which handle I grab).

Oh, I'm on:
Windows 8.1
ATI Radeon HD 2700M
Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz

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Participant ,
Oct 28, 2015 Oct 28, 2015

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Also, I just noticed that the crop is committed wrong when using it on an artboard. I'm getting the top left of the image when I crop the bottom center. This is not good! I have work to do!

I'll see if I can grab a video of what's happening here. It sounds like it may be an unrelated issue with the same tool (or a bug—I mean "feature"—in the artboard code).

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LEGEND ,
Oct 28, 2015 Oct 28, 2015

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Update your video card driver from AMD's website. If you have a second GPU in the system (like an integrated GPU), make sure you update that driver from the GPU maker's website as well.

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Adobe Employee ,
Nov 30, 2015 Nov 30, 2015

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This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

Senior Product Manager - Customer Advocacy - Digital Imaging

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