P: Disk Error when trying to import Skies

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New Here ,
Nov 22, 2020 Nov 22, 2020

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I seem to have an issue importing Sky Presets, the presets are in my Downloads folder on my booted Mac Big Sur laptop, the same issue exists if the files are on my desktop as well.

 

Edit- Sky Replacement

Sky Replacement Window Appears

Click the Arrow next to the Sky: Box

Select Import Skies, select the file and click Open

 

Window pops up with Disk Error

 

Screenshot20201122at13.12.09-31b0bffe-a23c-461e-bd52-dd565d741702-866736434.jpgScreenshot20201122at13.12.09-31b0bffe-a23c-461e-bd52-dd565d741702-866736434.jpg

 

 

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correct answers 1 Correct answer

Mar 10, 2021 Mar 10, 2021
Greetings, This issue should be fixed in the Photoshop 22.3 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates   To update Photoshop to 22.3, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating   Let us know how it goes. Thanks, Akash

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LEGEND ,
Nov 04, 2020 Nov 04, 2020

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DiskError-d23f2c67-ca86-4897-913d-ecf1aa3ed43e-186505630.JPG

I have the most recent update of Photoshop 2021, downloaded 11/3. Today I'm trying to Import Skies and it says it cannot because of a disk error. 

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Adobe Employee ,
Nov 04, 2020 Nov 04, 2020

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Where are the sky images you're trying to import located? On an internal drive? External drive? Network drive or server? Are they in a folder that is managed under a sync/back up service (dropbox, onedrive, etc)?


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Nov 04, 2020 Nov 04, 2020

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They were downloaded directly to my computer. So I would say an internal drive. They were in a Compressed Zip file, I exported them to my desktop so I could access them, and from there it won't let me import.

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Adobe Employee ,
Nov 04, 2020 Nov 04, 2020

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Very strange. If you save your own image to the desktop can you open it? Or is it only these files that have the problem? 


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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i can import individual image file but when trying to import a .sky i get the same error.

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LEGEND ,
Nov 15, 2020 Nov 15, 2020

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Same here. Uploaded 150 files, exported as a .sky file. On the same computer it imported with no problem. Any other machine gets Disk Error message. 

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New Here ,
Nov 21, 2020 Nov 21, 2020

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I get the same error, rather annoying to be honest, so for the time being, I have given up

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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If you go to System Preferences > Security & Privacy... and click on "Privacy" what does it display there for Photoshop?

macOSSecuritySetting-3dc7e838-4b88-46d9-894a-2e31e74431ac-1424871056.jpg

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 23, 2020 Nov 23, 2020

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@JeffreyTranberry 

Hi Thanks for the reply, but the box has all the correct items ticked. But I still get a Disk Error. Attached is the screen grab confirming the Files and Folders Settings.

Screenshot20201123at19.45.26-d8f1ea1c-1f23-4674-b95c-e4fe6377bc84-43075740.png

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Do you Acronis on this computer? 


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 23, 2020 Nov 23, 2020

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@JeffreyTranberry Nope, its just a standard MacBook Pro with Big Sur, no problems with other software. Its the only issue I have with Photoshop. 

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Adobe Employee ,
Nov 23, 2020 Nov 23, 2020

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Very strange. Let me ask some of my colleagues to see if they can reproduce. Anything specific about the file you're trying to import? (if you want, share the sky file you're trying to import - via dropbox or CC files)


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 25, 2020 Nov 25, 2020

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@JeffreyTranberry

These are not mine, but the same error occurs, and this seems to be a common issue, several YouTube videos highlight the issue.

Link to DropBox

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Adobe Employee ,
Nov 25, 2020 Nov 25, 2020

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Interesting. Seems to be these .sky files specifically. Let me have engineering take a look.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 29, 2020 Nov 29, 2020

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@JeffreyTranberry  I am getting the same error. I manually created a sky group using the Sky Replacement toolbox. I then exported it as a .sky file, deleted the group from PS and when I tried to bring the group back in using the .sky file I got the exact same error. I had saved the .sky file to an external drive, and even after copying it to my local drive and trying it I got the same message.

Update: On a hunch, I copied my sky file to the  C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Sky_Presets

folder in the belief that it might have to be placed in that location in order to avoid a 'disk error'. I thought that perhaps the location had gotten 'hard wired' in the software. But this did not work. I then tried to export another sky group to this location but of course the folder was not accessible to me.

The Sky Replacement tool is a very cool new feature but I hate to think of the work required to reset such user sky groups when reinstalling or upgrading.

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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Same problem here. Any news on this issue?

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Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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Any news on this? I am having the same problem here.

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Community Beginner ,
Jan 09, 2021 Jan 09, 2021

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Yep, happened the same to me now... can't find any workaround....

(Mac OS Catalina, running on MBP Pro 2019)

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LEGEND ,
Feb 04, 2021 Feb 04, 2021

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Same here.

OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041

Photoshop 22.1.1.

"Could not complete your request because of a disk error" - this comes up when I try to import previously exported *.sky from the same Photoshop version 22.1.1.

This is true for two previous updates.

Tested with different sky image sizes and amounts from 1 to 50.

Here is one of the files I am trying to import:

https://www.dropbox.com/t/dBLNCZ1TsB3pObJR

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LEGEND ,
Feb 28, 2021 Feb 28, 2021

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Exactly the same for me when I attempt to import skies from a SKY file.

Has this been addressed yet?

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Mar 10, 2021 Mar 10, 2021

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LATEST

Greetings,

This issue should be fixed in the Photoshop 22.3 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.3, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

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