P: Error opening smart object in a cloud document

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Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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Hi guys!

 

After the last update I can't open and edit the contents inside a smart object, but this is only happening with a cloud document, when I use a local .psd file it works normally. I know it is possible to convert the object to layers, however this isn't helpful when there is a lot of links or scale and others distortions.

 

Does anyone know how can fix this still working with cloud files?

 

The message that appears is this one: "Could not complete your request because it is not the right kind of document."

 

Screenshot_1.png

{Edited title - PS-70456}

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2021 Oct 26, 2021

Hi all,

 

We're happy to announce the MAX 2021 release of Photoshop 23.0. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.0, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

Status Fixed

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16 Comments
New Here ,
Jul 31, 2021 Jul 31, 2021

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I'm getting the same error. But if I save the PSD to my local drive and reopen it, smart object works fine.

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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The same happens too when you save a local file to cloud, the smart object stops working.

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Same to me. Please fix it, I can't use my mockups 😞 

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Getting the same error, I have 100s of mockups with smart objects that I can use - really hoping there is a fix for this!

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New Here ,
Aug 10, 2021 Aug 10, 2021

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I just uninstalled photoshop and reinstalled and older version of photoshop before the 22 update - the  21.2.10 version and the smart object feature is working again. Works as a temporary fix until it gets sorted on the update hopefully!

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New Here ,
Aug 21, 2021 Aug 21, 2021

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thank you so much, this hopefully will save me! i rely a lot on smart objects and I was going nuts!!

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Helloe everyone,

 

I've search as well as I can but cannot find an answer to my problem, so I apologize in advance if someone else already posted this before.

 

I've been having some trouble for a while with smart objects when saving to the cloud.

While working on the computer and saving files locally there's no problem with smart objects, but when saving to the cloud, closing the file and opening again (usually) results in this error when trying to open the smart object and replacing the contents:

orianasanmiguel_0-1629705539632.png

The thing is, I can get it "fixed" if I turn the smart object into a smart object again...but then I end up having multiple smart object inside of smart objects, because every time I save the file, the same thing happens again and again.

 

I was told once by Adobe support that the problem was that my HDD was faulty and that's what had causing the problem, but this is happening on a brand new computer, and I've tested it on other computers as well (All in Windows)

 

¿Does anyone know what might be happening?

Thanks in advance for any help

 

 

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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It worked for me too, I hope it gets fixed soon because I really rely Adobe cloud for work

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Community Beginner ,
Aug 26, 2021 Aug 26, 2021

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v 22.4.2 is working for me, I'm staying there until this bug gets fied 🙂

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Which cloud are you saving to?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Thanks for the report. Engineering is investigating this issue.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Sep 09, 2021 Sep 09, 2021

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When I double click on icon of Smart object, it often (in 80% cases) claims that it's "not the right kind of document". Still the content is available if i convert it to layers. But its so inconvenient and time consuming. Please fix the bug!

default64jxzf4mr5vv_0-1631191091045.png

 

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Adobe Community Professional ,
Sep 09, 2021 Sep 09, 2021

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Check file associtions in the operating system. PSB must be set to open in Photoshop.

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Please feel free to share your feedback with us.

Thanks,

Mohit

Bug Fixed

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New Here ,
Sep 14, 2021 Sep 14, 2021

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already update to 25.5 still get issue

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Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

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LATEST

Hi all,

 

We're happy to announce the MAX 2021 release of Photoshop 23.0. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.0, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

Bug Fixed

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