P: Export As - Image not Available - macOS

[YASHSHETTY]

Hello Adobe Tech Team,

I’m facing a Photoshop error since yesterday. I used to export groups from the layer panel and make desired changes such Scaling, resampling and canvas size in the ‘Export As’ panel, but now when I change the canvas size, it shows an error – ‘Image is empty’.

Also when I have hover my cursor on the caution sign, I get a prompt with a statement- ‘Image will not be exported. Select item to get more details’.

P.S - I have deleted some groups from the file (attached with this post), as it was increasing my file size more than 47mb.

I hope your team will surely help me out with this issue as soon as possible.

[CShubert]

Hi @YASHSHETTY sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[J453]

Thanks for the sample file. Engineering is looking into this issue.

[YASHSHETTY]

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b arm64 Number of Launches: 1 Operating System: Mac OS 13.0.1 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 16384 MB Free memory: 7721 MB Memory available to Photoshop: 13678 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.15.3 SAM SDK Version: 2.0.0-main.1564 ACP.local Status: - SDK Version: 2.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.1.0.10 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: 0.4.12 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: HarfBuzz Not Initialized TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=900, right=1600 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=509084 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64

[160 ms]
Start sniffer 2023-01-11 11:08:27
# Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64
sniffer -baseTimeMS=509084 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64

{12 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (3,200 1,800)
Physical size: (521.026 293.077)
Pixel size: (0.162821 0.162821)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 index=0)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{102 ms}

{102 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (3,200 1,800)
Physical size: (521.026 293.077)
Pixel size: (0.162821 0.162821)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83)
Device version: 2.1 (2.1 Metal - 83)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 3
End platform OpenGL
{110 ms}

{110 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Sep 30 2022 01:38:14))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 2,214 GB / s
Compute score: 12,644.2
Device name string: Apple M1
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{159 ms}

Exit code kExitNormal
End sniffer 2023-01-11 11:08:27
[kStatusNormal, kExitNormal]

[160 ms]
Finish RunAllAPIs

[3999 ms]
Start GetSnifferResult

[3999 ms]
Finish GetSnifferResult

------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Eye Candy 7 Autolayer Autolayer 7.2.3.189 c472852f2dad31b233946f5202e4adb2692bdf89 Copyright © 2019 Exposure Software, LLC - from the file “Alien Skin Eye Candy 7 Autolayer.8li.plugin” Eye Candy 7 Eye Candy 7 7.2.3.189 c472852f2dad31b233946f5202e4adb2692bdf89 Copyright (c) 2019 Exposure Software, LLC - from the file “Alien Skin Eye Candy 7 Photoshop.8bf.plugin” FastCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.1.0, © 1991-2022 Adobe. 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