P: Export As not working after updating to MacOS 11.6.2

[karasicpark]

I updated to MacOS 11.6.2 this morning, and now my photoshop Export As is showing blank fields and gives the error message "No valid Asset to Export." I've tried on multiple files which exported before. I'm using Photoshop 23.1.0. Note: I was able to set the Export Preferences to "Use Legacy Export As" and that is working.

[Yona5E7C]

Hi BrettN,

I'm using Sophos and I'm an admin on my Mac. 

I disable Sophos and the issue persist 

OS X 12.1

MACPro Mid-15

Let me know if you need any additional info

[BrettN]

Karasicpark, thanks for correcting me on the computer running into the issue, sorry about mixing that up. Can you tell me the version of Sophos installed? Do you have it fully up-to-date?

Same question to you Yona, version of Sophos and is it up-to-date? 

Most often, getting the application and virus definitions fully updated resolves these types of conflicts. If not, we can work with them to address the issue, which would likely be fixed in a future update on their end. 

[J453]

Do you have any anti-virus running? Do you run Sophos?

[Yona5E7C]

Sophos is up to date.

Version 10.2.2a2

[susilo.gr]

Hi Adobe, 

I'm not sure if there's problem with M1 Mac with Photoshop but i'm not able to export my design using the function Export As. Do see the screenshot below. 

[karasicpark]

I am having the same problem and mine is not an M1 Mac. It is a 2017 iMac. But my laptop, which is 2018 works fine.

[BrettN]

Hello Grace, are you also using Sophos anti-virus? This is lead we currently have on this behavior. 

[Yona5E7C]

any updates?

[clarissaf16402956]

Hi guys!
just to update this post, unfortunately this bug has not been fixed yet. I just had this problem!
I tested what you suggested, it worked, but it seems to me that it has fewer options now.
And I have the latest version 23.1.1

[BrettN]

@Yona5E7C Unfortunately, we don't have enough information on the issue to make any progress. At this point we are only speculating that Sophos may be involved, but haven't been able to prove that is the case. It is very likely that a third-party component is the cause of the behavior because we have very few people encountering the issue (that we know of) and have not seen the behavior on our end.

You mentioned that disabling Sophos did not change the behavior, so that doesn't seem to indicate it is the source of the issue. However, another test would be to uninstall Sophos and test (you may wish to remain offline while performing such a test, then you can reinstall once you are done verifying). If the behavior goes away during this test and comes back after reinstalling, that would prove Sophos is the source of the issue (disabling anti-virus usually means only some portions are actually turned off while some safey measures remain running and can still cause conflicts). If removing Sophos doesn't resolve the issue, that pretty much removes it as a suspect and we are back to square one. 

[IrinaM1]

thank you for update and sorry to hear it still doesn't work right for you. Could you please give us more infomation to help troubleshooting it? 
-does this message come up before you can even select a location, or after you select where to export? If after, what is name of the folder you're trying to save it to?

-if message comes before you even able to select export location

- what do you have set in Preferences ->Export ->Quick Export Location, and Export As location?
-are you exporting entire file, or selected layers/artboards? What's the name of the file or layer?

What is location of file you're exporting from? You can try duplicating this file or layer you're trying to export, save it on Desktop or Documents, and rename to simple name like 'abc' to see if it makes a difference

[clarissaf16402956]

Hi!
This is the screen that appears for me when I try to export the image in "export as".

Cannot enable export options.

the problem started to appear after photoshop had a crasher, and the crasher happened just when I went to export an image.
After that, it started reporting this issue.

I tried exporting other different files, and they all had the same problem. This is the screen that was in the previous setup.

I am exporting the entire file.

I try the to change the >options > use lagacy "export as" and it works. But to me, i think it seems to me that it has fewer options now.

But, it worked. 

[defaultunhizp3eept6]

Depuis quelques semaines, lorsque je veux exporter une image via la fonction "Exporter sous", un écran gris apparaît mais pas l'image (cf image ci-dessous). Lorsque je passe la souris sur le bouton exporter, un message mentionnant qu'aucun fichier valide est à exporter alors que mon fichier est du simple JPEG.

Je suis obligé de créer une copie de la photo pour l'exporter au même format.

Je suis sur Windows 11 avec un PC Gamer.

Est-ce le système d'exploitation qui est encore pas du tout optimisé ou est-ce les nouvelles mises à jour de Photoshop qui ne sont pas du tout fonctionnelles ?

[IrinaM1]

looks like Prefs.txt file got corrupted when Photoshop crashed. We'll look into this; in the meanwhile, you can try deleting or moving this file from

Win: C:\Users[USER NAME]\AppData\Roaming\Adobe\UXP\PluginsStorage[APP][VERSION]\Internal\com.adobe.photoshop.exportAs\PluginData

Mac: Users/[USER NAME]/Library/Application Support/Adobe/UXP/PluginsStorage/[APP]/[VERSION]/Internal/com.adobe.photoshop.exportAs/PluginData

[BrettN]

We've discovered a possible cause to this behavior. Export As maintains a preference file to remember your settings between sessions. If this file becomes damaged or corrupted, it will cause the dialog to look like this. Please go to the following folder, delete the prefs.txt file there, and relaunch Photoshop:

• Win: C:\Users\[USERNAME]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Internal\com.adobe.photoshop.exportAs\PluginData
• Mac: /Users/[USERNAME]/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.photoshop.exportAs/PluginData

Windows Note: AppData is a hidden folder. You may have to change your view options to see it.

Mac Note: Library is a hidden folder. You may have to change your view options to see it. 

Additional note: Resetting Photoshop's preferences (with keyboard shortcut at launch, option within the Preferences themselves, or manually deleting the settings folder)  will not reset the Export As preferences. It is stored separately and is not yet wired into the normal preference reset functions. 

EDITS: Correcting the Mac folder path and adding notes

[BrettN]

A couple notes to keep in mind about Irina's information above: 

• The "AppData" folder on Windows is hidden by default. You may have to change your view settings to see it.
• The "Library" folder on Mac is hidden by default. You may have to change your view settings to see it.
• The "APP" folder should be "PHSP"
• The "VERSION" should be "23" (the latest version)

[clarissaf16402956]

Many thanks! it worked!

[Yona5E7C]

I can confirm that Brentt solution worked for me.

the path is slightly different on my OSX.

/Users/[UserName]/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/23/Internal/com.adobe.photoshop.exportAs/PluginData

[BrettN]

Yes, that is the correct path, I forgot to include the Application Support folder. 

[Adam22075124ijju]

This morning I was able to export, after an update, I am now no longer to export and I am completely locked from doing my work. 

I get no valid asset to export

[J453]

Does this happen with all files? Can you post a screenshot? See the state of the entire app (document window, layers panel, etc)

[ExportThis]

Path for the prefs.txt file on Windows:

C:\Users\[USERNAME]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Internal\com.adobe.photoshop.exportAs/PluginData

BretN's solution worked for me, I wasn't able to use the Export As function for a month.

Thank you so much.

[Adam22075124ijju]

Yes this happens with everything, I am now 3 days I cannot do my work. New files, old files, any file. Nothing I am doing wrong or different, just stopped working.

[Adam22075124ijju]

I don't know why my issue has been merged with this as I am using Windows not MAC. And the final straw today, I now cannot even do a quick export. I will be canceling all my adobe subscriptions and moving to other software. 

[IrinaM1]

sorry you're still seeing this issue. Have you tried deleting prefs.txt file and restart PS? 

file should be here: C:\Users\[USERNAME]\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\23\Internal\com.adobe.photoshop.exportAs/PluginData

if it still doesn't work after, could you send us log files so we can take a look? On Win, file should be located here:

C:\Users\YOUR USER NAME\AppData\Roaming\Adobe\Adobe Photoshop 2022\Logs

1. Start Photoshop

2. Open any file

3. Do File ->Export ->Export As

4. Close Export As and quit PS

-send us latest UXP log file. You can PM me the file directly.

thank you!