P: Full Screen Mode bug? Images is off screen

1 Vote
Community Beginner ,
Sep 30, 2020 Sep 30, 2020

Copy link to clipboard

Copied

When I toggle between open Photoshop documents in Full Screen Mode (to view them centered etc) the images and canvas are off screen. I can only see a part of the image and canvas. Images is also cropped.

So I'm not able to view the images fully centered to compare them or even view them in Full Screen Mode. I use this feature a lot.

Is this a known bug and is there a fix?

 


Regards,
Patrik


Photoshop 21.2.3
Mac mini (2018)
Eizo CG2730 Monitor
Catalina 10.15.7 (19H2)

 

Screen20200930-0e31a7e5-7cfc-436a-a91e-074f50a6ae42-162612759.pngScreen20200930-0e31a7e5-7cfc-436a-a91e-074f50a6ae42-162612759.png
Bug Acknowledged
TOPICS
macOS , Windows

Views

2.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Sep 30, 2020 Sep 30, 2020

Thanks for reporting this bug. Toggling is a known issue that we recently fixed. Will be fixed in the next release. 

Votes

Translate

Translate
30 Comments
Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

Copy link to clipboard

Copied

@Paul23155107ojmb You have two graphics cards. See section 7 here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html Make sure the AMD is set as High Performance.


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
New Here ,
Feb 14, 2022 Feb 14, 2022

Copy link to clipboard

Copied

Hi Jeffrey,

 

Both the battery and power cord settings have been set to automatic graphic switching.  I'm running v. 22 not v. 23.  I see no means up upgrading from 22 to 23.  Thoughts?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

Copy link to clipboard

Copied

What OS/version are you on?


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
New Here ,
Feb 14, 2022 Feb 14, 2022

Copy link to clipboard

Copied

Hi Jeffrey,

 

System info:

Adbobe Photoshop v. 22.3.1

Macbook Pro 16-inch, 2019; MacOS Big Sur v. 11.6

2.6 GHz 6-Core Intel Core i7

AMD Radeon Pro 5300M 4 GB

Intel UHD Graphics 630 1536 MB

 

*This info was listed in my initial post as well.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 14, 2022 Feb 14, 2022

Copy link to clipboard

Copied

LATEST

@Paul23155107ojmb  Looks like you maybe had a Teams account at one point. You should sign out and sign in with your personal account - that should make the 23.1.1 update available if your teams admin disabled updates. There's no technical reason why you wouldn't be able to update.


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report