P: Gpu stops being used after opening many files

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Explorer ,
Nov 12, 2021 Nov 12, 2021

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Windows 10 

For better understanding i've added a video, also the import time is very slow.

 

https://youtu.be/Y9c96ylYE4I

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Adobe Employee , Nov 17, 2021 Nov 17, 2021
Engineering is investigating.
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Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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When loading more then 45 images at once in all versions of Adobe Photoshop 2021, creates a problem:
If I start selecting with polygonal lasso, line that shows me where my selection is going to end, is non visible or if i start moving cursor around it creates ghost effect. Also with zooming in or out, on some versions, whole images is creating ghost effect.It does not matter if i load 46 and up Png or Jpg files, i get the same problem. As soon as close some images and get below 45, problem on some versions disappears. On some versions does not exist this ghost effect on image, but just on polygon lasso

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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When you open that many files, you've run out of VRAM on your graphics card. I graphics card with more VRAM will allow you to open more windows.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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My card is Nvidia GTX 1060 3GB, you are maybe right but i dont have that kind of problem in Photoshop 2020

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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Hi!

There's been a new version, 23.0.1 with a few fixes.

 

Also, please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64
Number of Launches: 357
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19042.1348
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 16
Logical processor count: 32
Processor speed: 3400 MHz
Built-in memory: 130986 MB
Free memory: 81628 MB
Memory available to Photoshop: 103765 MB
Memory used by Photoshop: 68 %
SAM SDK Version: 2.0.0-main.887.2
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 5
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3090
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 25,530 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=-175, left=-2560, bottom=1425, right=0
------- Sniffer output

{479 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY10
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3090/PCIe/SSE2 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY9
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((-2,560 -175) -> (0 1,425), w=2,560, h=1,600)
Dimensions: (2,560 1,600)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3090/PCIe/SSE2 index=0 preferred=1)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3090/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY10
\\.\DISPLAY9
GPU accessible RAM: 25,530 MB
VRAM: 25,530 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,674 MB
API version: 2.1 (2.1.2 NVIDIA 472.47)
Device version: 2.1 (2.1.2 NVIDIA 472.47)
Vendor name: NVIDIA
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_a316fd2790791cc1\nvldumdx.dll
Driver date: 2021-10-26 000000.000000-000
Driver age: 1 month
Driver version: 30.0.14.7247
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{678 ms}

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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@davescm  Are you using an RTX3090 Dave?

Can anyone else duplicate this issue?

That was a LOT of files the OP opened in the video.

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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I usualy open even 100 it's more easy for me to work but now even 48 which were fine after the update doesn't work anymore.

The files are small since it's mainly used for online 2048px on long side. Even tho my pc can handle 61mp multiple files open.

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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And what about if you try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
This is not a fix, but rather a way to check if the issue appears only with the new technology, and should be reported to the Ps team.

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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It's the same. I had this problem a long time ago and i thought with this new version will be fixed but it's goten worse.

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Just to check: did you restart afterwards?

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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Yes i did restart ps after i uncheck the feature

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Hi

It's been raised before in the feedback forum and I can replicate this in Photoshop 23.0.1 on Windows 10

https://feedback-readonly.photoshop.com/conversations/photoshop/scrubby-zoom-doesnt-work-if-more-tha...

 

Once over 25 images e.g.26 images , scrubby zoom stops working and becomes greyed out. Zoom with a marquee still works. Close 1 image to bring down to 25 images and it is ungreyed and starts working again

 

I doubt this is a system limitation as I have 256GB RAM, RTX3090 24GB VRAM, Scratch disk on m2 NVMe drive with more than 1TB free

 

I've moved this thread to bugs to give others the chance to upvote it.

 

Dave

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Not a bug. Each document window you open in Photoshop sets aside memory on your graphics card. At some point, you will run out of memory on your graphics card and additional document windows that are open won't be able to use the graphics card.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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Then how come after an update this happen and i had a gpu with 4gb of vram older gpu nvidia 980and i could open 100files and it was working fine? I tried to update with 3090 to see if that was the problem and it didn't fix it.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Could be a number of things. Size of files, and the new version uses native graphics acceleration (DX12), rather than OpenCL.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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I could open the same amount of files if it's 1mb each or 40mb each with the same number and it will act the same so it's not that. 

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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Nice thank you adobe for not helping the customers and coming with a bad cover up. 

Now i have to live with this problem and will get worse with every update!!!!!

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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I've asked our GPU engineer to weigh in. Thanks for sharing your system info.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Hi,

I retested with both v23 and 22.5.3 on my main system which has 256GB RAM and an RTX3090 GPU 24GB VRAM

Photoshop v 22.5.3      No limit encountered for scrubby zoom

Photoshop v 23.0.1      25 image limit for scrubby zoom after which it is greyed

 

Following the tests on my main system I then went onto my second system which is smaller and has a 64GB RAM and a an RTX 2080ti GPU with 11GB VRAM

 

Photoshop v 21.2.12    No limit encountered for scrubby zoom

Photoshop v 22.5.3      No limit encountered for scrubby zoom

Photoshop v 23.0.1      25 image limit for scrubby zoom after which it is greyed

 

Image size does not appear to impact the limit, nor is it limited by system hardware.

 

It looks in every way like a bug to me, but if this change is by design, then that design appears to have introduced a limitation that was not there previously.

 

I hope this helps

 

Dave

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Engineering is investigating.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Adobe Community Professional ,
Nov 17, 2021 Nov 17, 2021

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Thanks Jeffrey.

Dave

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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We understand the issue and are inestigating. @DjAligator14 @davescm 

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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Thanks Daniel.

Dave

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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I would like to understand the workflow(s), of opening this many files at once and leaving them open during an editing session

You may respond here or to me directly with daniel at adobe dot com... I genuinely want know if there are specific areas exposed as either an opportunity we can make better or plug potential problems. 

 

Thank you

 

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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I need to edit multiple files  as they are products and for a faster workflow i open multiple files at once and start to edit. Because open on files edit close it and open another one when you have like 100 files to edit, the time it will be more than tripple. Also on photoshoots i want to open more files and start to edit, apply some correction than can be apply on multiple files. Like this the workflow is faster and i don't waiste a lot of time. 

 

It was working fine for multiple years but after new versions it stopped working. I had problems with premiere pro also, when before i could edit easy a 1080 file after an update i could barley edit it because it started to stutter hard and with davinci i could edit 4k files without a problem.  So i don't know what happen but something it is.

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