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Participant
June 17, 2015

P: Has stopped working on launch (librarylookupfile)

  • June 17, 2015
  • 68 replies
  • 1279 views

Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

This topic has been closed for replies.

68 replies

Inspiring
April 4, 2016
This issue was already solved in a Photoshop update several months ago.  Just install the updates.
Inspiring
April 4, 2016
Please GIVE ME PROPER ANS THIS
Inspiring
April 2, 2016
That sounds like a different problem -- please post a new topic with your system details and the crash report details.
Inspiring
April 2, 2016
I just got the Adobe cc account and installed photoshop last week. I was never able to successfully open photoshop because of this same error ("Adobe Photoshop CC 2015 has stopped working") I attempted to rename the librarylookupfile and also moved it to my desktop, and nothing worked. I uninstalled it and just now re-installed it and am getting the same message on start up. Can someone please assist?  
Inspiring
February 27, 2016
There is no longer a need to follow those instructions - just install the Photoshop updates that fix the issue. (released several months ago)
Hiteshkumar
Participant
February 27, 2016
it didnt worked for me.
Hiteshkumar
Participant
February 27, 2016
it didnt worked for me.
Inspiring
February 26, 2016
Was the ethnicity of the support technicians really relevant to the bug report?
Inspiring
January 9, 2016
help
Inspiring
January 9, 2016