P: Has stopped working on launch (librarylookupfile)

[Dreemlife]

Yesterday I updated to the new Adobe Cloud CC 2015 version. After that Photoshop and Illustrator 'have stopped working' when i load them up.

Windows Version 8.1 Latest patches and updates. Graphics card AMD Radeon 295x2. Updated last version. No crash log, only windows event log.

I have already contacted the indian support guys, but they were not that helpfull and just plain rude but I will make a written complaint for that also. They made me create a new 'admin' user on my system and all should work, well thats just a bogus solution. This update was issued by Adobe and this has nothing to do with userdata. I cant create new users every time software updates, this should be tested by Adobe. I suggest adding a better 'cleaning' tool that also cleans user/roamdata.

I uninstalled, used the cleaner tool, cleaned registry , reinstalled still the same bug.
Muse , Lightroom CC 2015 all work apart from Photoshop and Illustrator.

So please fix this!!

[Crankblast]

Thank you for the comment but I have installed the update and the problem still exists. So the problem is definitely not fixed.

[vdrielc]

What is the actual error? Can we see the event log entry please? Thanks

[Crankblast]

Let me know if this is not what you need.

Faulting application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc000001d
Fault offset: 0x0000000000096cd5
Faulting process id: 0xe54
Faulting application start time: 0x01d14804cc341a1a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 0adeee7c-b3f8-11e5-abaa-d8cb8a1d8a7e

[vdrielc]

Issue is not related to the lookuplibrary issue resolved in 2015.1. Your exception, offset and faulting module is different.

MSVCR is part of the Microsoft runtime. Do you habe the latest service packs installed for Windows 7?

If you do, install the 2013 runtime and retest. https://support.microsoft.com/en-us/k...

[vdrielc]

http://www.vandrielmedia.com/articles...

[FeedbackCommunityMember]

The most likely cause of a crash in the C runtime is a bug in a third party plugin or driver.
Try launching Photoshop without plugins (hold down the shift key while launching) and see if that helps.

[Crankblast]

Thank you guys so much. I installed the 2013 runtime and now its working beautifully. Thanks again

[vdrielc]

Absolute pleassure. Glad to hear it is working.

[FeedbackCommunityMember]

[FeedbackCommunityMember]

help

[FeedbackCommunityMember]

Was the ethnicity of the support technicians really relevant to the bug report?

[Hiteshkumar]

it didnt worked for me.

[Hiteshkumar]

it didnt worked for me.

[FeedbackCommunityMember]

There is no longer a need to follow those instructions - just install the Photoshop updates that fix the issue. (released several months ago)

[FeedbackCommunityMember]

I just got the Adobe cc account and installed photoshop last week. I was never able to successfully open photoshop because of this same error ("Adobe Photoshop CC 2015 has stopped working") I attempted to rename the librarylookupfile and also moved it to my desktop, and nothing worked. I uninstalled it and just now re-installed it and am getting the same message on start up. Can someone please assist?  

[FeedbackCommunityMember]

That sounds like a different problem -- please post a new topic with your system details and the crash report details.

[FeedbackCommunityMember]

Please GIVE ME PROPER ANS THIS

[FeedbackCommunityMember]

This issue was already solved in a Photoshop update several months ago.  Just install the updates.