P: I'd like to know how to disable the startup tutorial about generative ai

[mrcoffeetablebook]

With Photoshop 25, every time I start up PS, an image opens on my screen accompanied by a tuorial on generative ai by Anna McNaught. How to I disable this? I don't need it and I can't find a way to get rid of it.

Can someone help me with this please?

Thank you

[Mæti]

Still happening for me, almost 5 months later. Its really not practical to modify our pc to fix a minor, yet annoying, bug in one program.

[spawnus]

Hello I have a question ;D Is this problem only on Windows 10 ? Meayby windows 11 is a solution for this ? Does somebody have the same problem on win11? 

[shiodubididu]

¿Sigue sin existir solución para este problema? Es verdaderamente agotador...

[shiodubididu]

Lo de que este problema lleve meses existiendo y todavía persista es de risa. Y que la solución sea cambiar tu nombre de usuario o volver a una versión anterior (cuando estás pagando por tener el programa actualizado) es más irrisorio aún.

[VeronikaBara_LSH]

Didn't help and I'm starting to get really frustrated with this annoying pop up to the point I don't even want to use the feature, much less the whole app.

[Melxpt]

Hi @Pete.Green 

Your 2 solutions are not suitable

But there is a very simple solution that would solve this problem :

Disable this window for EVERYONE.

Thanks. 
From someone who has been suffering from this bug for months.

[sdelaroq]

FYI another thread describing the same issue received an answer from an Adobe employee

It is related to non ASCII characters in the Windows User folder:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-i-d-like-to-know-how-to-disable-the-startu...

Hopefully this will be fixed soon

[Fanjoy]

Hi, everyone.  I am sad to report Anna and I have transitioned into a somewhat strained relationship, since my last update announcement of her becoming a fixture in our home.  My Parents love her, but they don't live with her in Photoshop EVERY day.  My Wife grew tired of sharing my time with her, and has since installed a new sound proof door in my office.  Yet I remain resolve to make this work with me and Anna, in spite of my diminished work conditions and frustrations.  Anna is a trooper.  She NEVER fails to greet me with a smile every morning.  How can you just delete that?  I hope my vote will count as two in my plea to Adobe to ignore all these insensitive cries to relegate Anna to an OPTIONAL CHOICE tutorial section.  It's so lonely in there.  Long Live Anna!

[madiko]

Dear Adobe,
Dear @Pete.Green,

I am in doubt by now, that you give this thread and the many voices here the right priority. You might also underestimate the other six thirds below water, that are grumbling day to day without voicing their frustration in this forum.

I know, you are bound to serve your financial backers and investors. I give you that. They and therefore you would like to force us to use machine learning, so that you can ask for more money for the software. It's capitalism. And therefore they/you need us in a state of "learned helplessness".

I also acknowledge that the software problem seems to be like a bowl of spaghetti – you twist one and the whole lot is moving. Meaning: I understand, that in order to solve this issue, many things need to be fixed. Half a year though?

That said, I like to point out: You are forgetting something very important – the trust thermocline. It dropps here fast – a lot to say the least. I explained this psychological phenomenon it in my other thread, so I won't do that again. You can see here quite clearly that we do not want to be patronized. We are creatives!

So please reconsider your approach here. Make tutorials (and all the other "fancy stuff") opt-in instead of opt-out. Everything will be fine. Have faith in your community. We will strive to learn everything about your program. Of course we do. Please do not bother us with things that hinder us to actually use your software. We use it almost every day (we would not fuzz about it otherwise). Give us the chance to explore. Let us be creative! That is what we want.

Thank you,

Franziska

[LeoLorini]

Hey,

Thank you for your answer. Do you have any idea of the date of the new version with the bug fixed ? You said January but in February the bug still exist.

Thank you so much,

[BLPhotoography]

Même problème, aucune solution, pas la peine de payer pour çà... perso, je repasse à ma version piratée !

[urry]

Hi Everyone,

I managed to find out that this [abuse removed by moderator] crawls from the server when loading Photoshop. When starting with the Internet turned off, everything is fine, it is not there. And after turning on the Internet with Photoshop running, it does not appear. All that remains is to find the startup key in the registry or some file that is picked up when the program starts.

[MoonchildArt]

Hi, I am using the PS 2024 with Creative Cloud plan. For a few days, Photoshop has started to freeze and become unresponsive as soon as it starts. I could never close it without Task Manager.
I reinstalled Photoshop and updated both it and the CC program. But the problem continued. I tried Adobe's Preset file solution and moved the "Brushes" file, which is the largest file in the settings folder, to another temporary folder. I restarted my PC. Photoshop started to respond... But PS animations and the home page screen started to appear in the interface/background of the program, as in the screenshot I added (even though I unticked it in the Preferences).  And since I removed the problematic "brushes" file, I only have a few simple brushes left.

Please help, I haven't been able to use Photoshop for days.

[jrcortez]

Days go by, weeks go by and this problem isn't solved by ADOBE because they don't want to!!!
Today I was charged for my ADOBE plan! And I'm getting angrier every day!!!

[Özgür256693962yz1]

Hi there,

I've recently upgraded to the new Photoshop and having this problem. Can you update on when it will be fixed?

I searched a little and learned that changing the user name may create issues so I hope you can fix it from your side soon. It's very annoying. 

[dwalpha]

Hi @Özgür256693962yz1 

What PS version you have updated to ?

[Ged_Traynor]

@MoonchildArt your issue could be related to this

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-i-d-like-to-know-how-to-disable-the-startu...

[urry]

In general, until Adobe itself or more competent users than me solve the problem, I suggest using such a crutch.
Option 1 <Link removed> Search for “command prompt” in the Windows search bar and select Run as administrator corresponding to the Command Prompt application.
In the elevated Command Prompt window, type the following command to identify the name of the adapter:
netsh interface show interface
It should be noted that the name of the Network Adapter is not the same as the name of the network. It will be Ethernet01, Ethernet02, Wi-Fi, etc.
After identifying the name of the Network Adapter, type the following command in the elevated Command Prompt window to disable the Network Adapter:
netsh interface set interface <name of adapter> disable
You can type the following command to enable the Network Adapter:
netsh interface set interface <name of adapter> enable
where <name of adapter> is the name of the Network Adapter which you noted earlier.
Each of the shortcuts can be assigned a hotkey combination.

Option 2. There is a free Net Disabler utility that does not require installation on the system, which will allow you to disable and enable the network adapter with two clicks and block the Internet in other ways. You put its shortcut into autoload, configure it so that it hangs for about an hour and does not interfere.

Before launching Photoshop, the adapter was turned off, and after it was loaded, it was turned on. A little faster than closing Anna, and not as annoying.

[devoti.kuenne]

Don't know if somebody else has just responded to that: I have still the same issue ion Windows 11. So that won't be the solution...

[MoonchildArt]

I reinstalled Photoshop and it's gone now. Thank you for the link, sir.

[Mohit Goyal]

Hi all,

We are happy to announce the release of Photoshop version 25.5 (public version), which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

To update Photoshop to 25.5, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[Secret Jardin Marketing]

I installed the 25.5 update and the tutorial popped up on the first launch. I gave it a fair chance and ran through all the steps creating this monstrosity

After closing and relaunching Photoshop, I didn't get the tutorial again, hurray! Also no corrupt-named Windows user folder. Seems good to me

Most of my AI generation prompts didn't go through. I asked for a stone face on the side of the mountain and just got variations of mountainsides. I asked for a dwarven mine entrance and got.... more mountainsides. I asked for a volcano and got... mountainsides. I really had to fight with the algorythm to get anything that wasn't just more mountainsides without the stuff I asked. It's BAD.

I couldn't get a lightning bolt that didn't look cartoonish either. Asking for photorealistic lighting made it somehow worse.

So yeah, this is the end of a nightmarishly reoccuring fever dream of a tutorial for a broken feature than hardly ever works in a satisfying way. When it DOES work, it's fantastic, but most of the time the generated results are unusable, and once the AI makes up its mind on a design, it will completely refuse to generate anything else.

MOUNTAINSIDES. HAVE SOME MORE.

[jrcortez]

Oh glory! It seems that ADOBE has decided to answer our pleas!!! After all, we pay for it and we have the right to demand it!!!
Will I miss Anna McNaughted? I swear, now I was starting to fall in love with her!!!

[madiko]

Hi @Mohit Goyal, @Pete.Green & the Adobe-Team,

HEUREKA! \o/ What a glorious day! You've done it.
I am sorry for Anna. She probably suffered as much as we did.
Please send her my regards and best wishes.

And for/to the rest of us:
Let's create something beautiful and make the world a better place.

[Fanjoy]

Hi, Mohit.  I must say I was a bit concerned when I heard you took Anna from me.  But thankfully, she is still here after updating to 25.5 per your announcement and instructions.  After install, I restarted my Mac Studio (Sonoma V14.2.1) and she is still with me.  I can't say my Wife is happy about this, but this will give me more time to mend my strained relationship with Anna.  I know the dreadful day will come when Anna and I must part.  But until you find a universal solution for everyone, I get to enjoy her joyful greeting multiple times a day.