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P: Incorrect measurements for letter size - Photoshop 23.5.1

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Explorer ,
Sep 18, 2022 Sep 18, 2022

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Incorrect measurements for letter size.

Photoshop: 23.5.1

Mac OS: 12.6

Macbook M1 Pro 16 GB RAM

 

Screen Shot 2022-09-18 at 4.48.19 PM.png

Bug Acknowledged
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correct answers 1 Correct answer

Adobe Employee , Oct 28, 2022 Oct 28, 2022

I was able to recreate the behavior on my end. It occurs when your OS is set to use Comma instead of Period for decimal separation (which I noticed in the OP screen shot). I've logged a bug to get this addressed. The workaround for now is to simply manually enter the correct values and either save as a new preset or, once you've created the file, use the "Recent" saved version for future new documents. 

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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@YULIAN DAVID That's certainly strange! The size is incorrectly written as 8x11 in. It's correct for me (Windows 10; Photoshop 23.5.1)

 

JainLemos_0-1663539031895.png

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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Have you created that one yourself, based on the standard preset? I ask as it is in your 'recents' rather than 'Print'

The version I have in 'Print' measures 8.5x11 inches = 21.59 x 29.94 cm (this is Photoshop v23.5.1)

davescm_0-1663539274359.png

 

Dave

 

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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@davescm I noticed that, too, Dave. But if you start on the Print tab for the preset, then come back after using that size, the Letter option will show up in Recent. As it did here for me just now:

 

JainLemos_0-1663539535638.png

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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@J E L Yes, but if you go to the Print tab and choose the 8.5 x 11 Letter preset and change the dimensions to 8 x 11, and then name that edited preset 'Letter' before clicking Create, then it will appear in Recents as 'Letter 8 x 11'. The original 8.5 x 11 Letter still shows in the Print tab.

That is why I asked whether the original , in the Print tab, is still 8.5 x 11

 

Dave

 

 

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Explorer ,
Oct 28, 2022 Oct 28, 2022

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PS 2023.

Windows y  Mac OS

Error: Las dimensiones del Ancho para el tamaño Carta estan mal, no corresponden al verdadero. En la imagen pueden comprobar la comparacion con Illustrator e Indesign.

 

 

Screen Shot 2022-10-27 at 10.29.23 AM.png

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Explorer ,
Oct 28, 2022 Oct 28, 2022

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@davescm  Sorry about the delay in responding. I have updated to version 24.0 and the error continues. In the Print tab, it still has the wrong dimensions for Letter size.

Screen Shot 2022-10-28 at 10.38.43 AM.png

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Hi

It's showing the correct dimensions for me with Photoshop version 24.0 on Windows 10

2022-10-28 16_38_51-New Document.pngHave you tried resetting your preferences

2022-10-23 14_31_41-Preferences.png

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Explorer ,
Oct 28, 2022 Oct 28, 2022

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@Ged_Traynor I just tried it, but the error continues, in fact it comes from the previous version of Photoshop.

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Hmm. I can't reproduce either: 

JeffreyTranberry_0-1666973365417.png

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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@Ged_Traynor ack. Sorry. 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Is your OS running in English or another language?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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I was able to recreate the behavior on my end. It occurs when your OS is set to use Comma instead of Period for decimal separation (which I noticed in the OP screen shot). I've logged a bug to get this addressed. The workaround for now is to simply manually enter the correct values and either save as a new preset or, once you've created the file, use the "Recent" saved version for future new documents. 

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