Inspiring

P: Incorrect measurements for letter size - Photoshop 23.5.1

Forum|Forum|3 years ago
September 18, 2022
10 replies
921 views

Incorrect measurements for letter size.

Photoshop: 23.5.1

Mac OS: 12.6

Macbook M1 Pro 16 GB RAM

macOS

This topic has been closed for replies.

BrettN

Community Manager

I was able to recreate the behavior on my end. It occurs when your OS is set to use Comma instead of Period for decimal separation (which I noticed in the OP screen shot). I've logged a bug to get this addressed. The workaround for now is to simply manually enter the correct values and either save as a new preset or, once you've created the file, use the "Recent" saved version for future new documents.

J

J453

Legend

Is your OS running in English or another language?

J

J453

Legend

@Ged_Traynor ack. Sorry.

Y

YULIAN DAVIDAuthor

Inspiring

PS 2023.

Windows y Mac OS

Error: Las dimensiones del Ancho para el tamaño Carta estan mal, no corresponden al verdadero. En la imagen pueden comprobar la comparacion con Illustrator e Indesign.

Ged_Traynor

Community Expert

Hi

It's showing the correct dimensions for me with Photoshop version 24.0 on Windows 10

Have you tried resetting your preferences

Ged_Traynor

Community Expert

@J453 I already suggested a reset in this thread

https://community.adobe.com/t5/photoshop-ecosystem-discussions/error-en-las-dimensiones-para-el-tama%C3%B1o-carta/td-p/13304474

J

J453

Legend

Hmm. I can't reproduce either:

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Y

YULIAN DAVIDAuthor

Inspiring

@davescm Sorry about the delay in responding. I have updated to version 24.0 and the error continues. In the Print tab, it still has the wrong dimensions for Letter size.

davescm

Community Expert

@J E L Yes, but if you go to the Print tab and choose the 8.5 x 11 Letter preset and change the dimensions to 8 x 11, and then name that edited preset 'Letter' before clicking Create, then it will appear in Recents as 'Letter 8 x 11'. The original 8.5 x 11 Letter still shows in the Print tab.

That is why I asked whether the original , in the Print tab, is still 8.5 x 11

Dave

J E L

Community Expert

@davescm I noticed that, too, Dave. But if you start on the Print tab for the preset, then come back after using that size, the Letter option will show up in Recent. As it did here for me just now: