P: JPG from themoviedb dot org opening purple with horizontal lines

[SteverB1]

Sorry about the ridiculous thread title, but I literally don't know how to describe this. I'm attaching an image from PS upon opening. This doesn't happen on every JPG, but it happens only on JPGs, and has started in the past six months or so. I'm using version 20. The pictures are not alike, but they all look the same: there's an overall purple cast to the image, with the horizontal lines on the left side stopping at the center. Under the lines, the image seems inversed, but it's hard to say. As far as I know, the images are RGB, and they look fine in File Explorer. The quick fix is opening it and then saving it in Paint and then everything is fine, but as it's happening more and more, I'm getting tired of doing that. Has anyone seen this? Do I need to reinstall? Update? I generally don't like updating as it seems to always have more bugs and the version I have has been working fine otherwise. I'm stumped by this one. Any help would be greatly appreciated. Thanks!

[Thomas310751549xsb]

Thanks for the work around, but sucks that this happens sometimes (still happening as of Jan 2025 now). I've had several different JPEGs do this but always images I get from the same source. Is the fault on whoever made the image that put bad/corrupt data in the file headers or metadata? And why does this not happen when I open the same file in other image viewing software?

[merjoicem59503483]

The "preferences > camera raw JPEG handling" works. I just tried it myself. Finally got Roman Holiday poster in full color.

If you are using Mac, click Photoshop 2024/2025 > Settings > Camera Raw. This took me a while to find cos it's worded differently and wasn't under Edit.

[Dana21959534y3a0]

May 2025 and this solution is not working for me, it says "file format module cannot parse the file"

All other images seem to be fine. Except one image, it comes out purple with left aligned broken lines through it...

[CMass]

Hey @Petrofff-96, 

Can you try the solution provided here and let us know if that helped: https://adobe.ly/4iZmL2L

^CM

[Dana21959534y3a0]

@CMassnot sure if you were replying to me or the other account, I had already tired the solution provided Before leaving my comment.  It never worked. I ended up saving the photo from my files as a png instead of a jpeg and then it displayed as it should.
It was just that one jpeg photo so maybe there was something off about it ¯\_(ツ)_/¯

[CMass]

Hey @Dana21959534y3a0, 

Yes, the response was intended for you. I apologize for that. This information is helpful. If you haven't already, please follow the other post and add your vote there. We'll be keeping that post updated. 

^CM