P: Keyboard shortcuts not working correctly when spring loaded shortcuts are enabled

[ReneDamkot]

No idea for a title that better describes the issue.

If I'm in PS and I press the shortcut for a 'brush' type tool (dodge/ burn/ brush/ clone etc), when the brush of that tool is large enough to touch the edge of the screen (in the used zoom setting), PS instantly switches back to the previous tool. Not every time, but often enough to be very annoying.

"Solution" in that case is to either zoom out, or press caps-lock (so you don't preview brush size).

AFAIK, this issue has existed since at least Photoshop CS6.

PS CC 24.1.0, OSX 12.6.1 on a MacStudio (before that it also happeneed since PS CS6 on a MacPro and previous versions OSX).

[--rick]

When I launch PhotoShop, the first thing I always do is hit the Tab key to hide pallets. I’ve done this for at least a decade but it no longer works. It’s worth pointing out that I stopped updating my apps in 2017 and only recently began doing updates again, so this may not be a recent problem.

I’ve been unable to identify what is wrong but I’ve learned it is not exclusive to the Tab key. Any single key such a “m” for marque, “b” for brush, “v” for selection and so on. They all refuse to work when the app is first launched.

Please help me identify what has gone wrong and how I can fix it. I appreciate any suggestions you may have. Thank you.

[Chris 486]

Hi @--rick 

These features should also work the same in the latest versions of photoshop. Do you still have the issue after you have updated to a more recent version?

Have you tried to reset your preferences?

You can learn more about that in this article: Preferences in Photoshop (adobe.com)

[PECourtejoie]

Gooie Dag, Rene.

Could you post a video of the issue?

Is it the case in all locales (Dutch, English?)

[CoryShubert]

Hi @ReneDamkot thank you for the post. Would it be possible as @PECourtejoie mentioned for you to share a video of what you are seeing? You say it has been an issue for you since CS6? That is a long time and we are curious why this was never caught before.  

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[PECourtejoie]

Hello, @CoryShubert FYI, Rene is a power user, not a beginner at all, I failed to replicate.

Is it also the case using the mouse, René?

When you say the edge of the screen, is it on a dual screen, do you have the tools on the edge of the screen?

Is the application frame on, do you have overscroll, etc. (do you see it on a default install, new user,? or move the prefs out of the folder/rename them)

[ReneDamkot]

Hi!

Screencast (took me a while, had to update the screencast software first, and the issue apparently only rears up it's ugly head if I'm not actively looking for it, or it's a lot less apparent in the latest version of PS.)

Doesn't look like much, but the first time I press 'B', the brush immediately reverts to the move tool (kinda like when long-pressing for spring-loaded keys).

Only the second time I click B, it sticks (occasionally it takes a lot more presses, if it works at all).

https://www.dropbox.com/s/thdc2e1ofmc849p/brush%20issue%20PS.mp4?dl=0 

Locales: I only have the English version. Don't use the Dutch version if I can help it (some shortcuts are different ;))

Mouse: might be on to something. I'm using a Wacom (Intuos 4), and usually have the pen hovering over the tablet.

Might be (but haven't been able to test reliably, since the issue isn't all that apparent today) that it only happens when overing, or only when using a pressure-sensitive brush.

If the issue re-appears in full force, I'll test more thoroughly (and will try to capture a better screencast).

PS Sys info:

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b arm64 Number of Launches: 731 Operating System: Mac OS 12.6.1 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 65536 MB Free memory: 39728 MB Memory available to Photoshop: 61083 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.15.3 SAM SDK Version: 2.0.0-main.1564 ACP.local Status: - SDK Version: 2.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.2.0.5 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: 0.4.12 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Disabled. Image tile size: 1024K Image cache levels: 3 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
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GPU accessible RAM: 51,539 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
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Display: 1 Display Bounds: top=0, left=0, bottom=1050, right=1680 Main Display Display: 2 Display Bounds: top=317, left=1680, bottom=1341, right=2960 ------- Sniffer output
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"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=3192991644 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64

[135 ms]
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------- Sniffer output
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All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.4.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.4.0/" CDO: 1.132.5
CmdN: 1.16.0
CDP: 1.156.4
Projects: 1.7.0 Loaded at: 51 ms - launch time impact: 29 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder" Loaded at: 4313 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 51 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 51 ms - launch time impact: 0 ms GuideGuide (Prepared) 2022.5.0.0 - from the file "Plugin Market Place" Content Credentials (Loaded) 0.34.4.0 - from the file "Required Folder" Loaded at: 4277 ms - launch time impact: 0 ms Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.6.0 - from the file "Required Folder" Loaded at: 4313 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 3903 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 3903 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.0.0.26 - from the file "Required Folder" Loaded at: 4314 ms - launch time impact: 12 ms Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder" Scan time: 0 ms - entries: 37 Installed TWAIN devices: NONE

[--rick]

Thank you for the advice. I did as you said and the program worked as expected. The problem returned as soon as I changed settings to how I use them. I went through the settings one at a time and identified the problem as “Auto show the Home Screen”. I have no use for the Home Screen on any app and always turn it off. PhotoShop seems to be the only program where these is causing functionality problems. How can I notify adobe about this bug so they can fix it?

[PECourtejoie]

Hi, you can post in this very forum, but select the bug tab towards the top.

Please describe the version number, the issue at hand, how you troubleshot/fixed the issue 

[--rick]

I encountered a bug where deselecting “Auto show the Home Screen” in preferences will prevent keyboard shortcuts for tools from working. I’m using the latest PhotoShop 24.1.1 but I know this has existed in 2022 version. It may go back further since I recently jumped from CC 2017 where it worked correctly to CC 2022. I’m using a 16 inch MacBook Pro M1 max and running Mac OS Ventura although I was running Mac OS Monterey with CC 2022 where the problem also existed.

[ReneDamkot]

Okay, more relevant video. 

I was working and got the issue again. Was able to get a good screencast:

Tool won't switch from healing brush to eraser, until I press caps lock to get rid of the cursor size preview.

(tested: this happend both with and without the wacom pen near the tablet, also after moving the cursor by mouse)

https://www.dropbox.com/s/tvvqtp7mhbcp9ma/brush%20issue2.mp4?dl=0 

[J453]

Thanks. I was able to repro and shared the details with engineering to work on it.

Workaround: Go to Preferences > Tools and uncheck "Spring Loaded Tool Shortcuts."

[CoryShubert]

Hi @--rick thank you for the post. Could you share what keyboard shortcuts you are not able to use when turning OFF the Auto Show Home Screen checkbox? Do you have Spring-loaded Tool Shortcuts ticked on or off in preferences?

Thank you,

Cory

[--rick]

Thank you for your reply, my original post describes the problem:

When I launch PhotoShop, the first thing I always do is hit the Tab key to hide pallets. I’ve done this for at least a decade but it no longer works. It’s worth pointing out that I stopped updating my apps in 2017 and only recently began doing updates again, so this may not be a recent problem. I’ve been unable to identify what is wrong but I’ve learned it is not exclusive to the Tab key. Any single key such a “m” for marque, “b” for brush, “v” for selection and so on. They all refuse to work when the app is first launched.

==============

I did have "spring-loaded shortcuts" active and turning it off seems to solve the problem. It appears to be a combination of these two setting which is causing the problem. 

I had incorrectly assumed "spring loaded tools" was the feature which offers additional tools, sush as, click and hold the brush to reach the pencil tool. But I googled the subject and discovered spring loaded is something different that I have no use for. I will keep it turned off and would like to suggest this feature be off by default. Doing so would have saved me a year of frustration. 

[--rick]

FYI to anyone else dealing with this problem - the solution turns out to have been a preference setting for "Spring-loaded Tool Shortcuts". De-selecting this preference restores proper functionality. 

[ReneDamkot]

I have disabled the 'Home screen' since it was added to PS. So I'm sure that's not the issue in my case. 😉 

[ReneDamkot]

No. That's something else. I even mention 'spring loaded keys' in my second post…

[ReneDamkot]

Ah. Disregard my last two posts. Someone seems to have merged a few different topics together.

(How do I delete a post?)

[Seichi28270028czw5]

Photoshop 24.1.1

Windows 10

Some shift hot keys such as alternating through tools (Shift+B to alternate through brush, pencil, color replacement tool and the mixer brush tool) still work but others at random do not. Shift + Ctrl+S is not working for Save As. Shift+Ctrl+J will not Create New Layer Via Cut.

I know it isn't my keyboard because it's working right now as I type this out. I'm not sure what the issue here is within Photoshop because the Shift key clearly works for alternating through anything on the tools bar. 

It isn't the worst thing in the world but it is an annoying disruption of work flow to  have to use the upper tabs to perform some functions. Any tips or ideas? Thanks!

[CoryShubert]

Hi @Seichi28270028czw5 sorry to hear this.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

Thank you,

Cory

[Seichi28270028czw5]

Hey @CoryShubert , thanks for responding!

I gave it a shot and no fix. Still the same issue of Shift not working. I've also tried making sure I don't have any background apps open that may be diabling the Shift key in Photoshop and that didn't solve the issue either. 

[Bojan Živković]

I am testing Ps 24.1.1 on Win 11 and everything works fine, Shift is responding correctly each and every time. It is tested with several shortcuts for tools, layer operations, new document and random shortcuts from menus. It must be your keyboard or system, I do not think its bug since at my side works as expected.

[Seichi28270028czw5]

@Bojan Živković Hey man thanks for reaching out.

Not sure if you saw but I'm running on Windows 10. Also, I have this version of Photoshop on my work computer so I know it's probably something weird that got messed up with my specific situation on this one. Just looking to see if anyone's run into this same situation and found a solution. Thanks. 

[PECourtejoie]

Gooie avond, @ReneDamkot au contraire, I think that disabling the home screen is the trigger, could you please try re-enabling it, just to check @--rick 's findings ?

[ReneDamkot]

Oh boy. 

I've re-enabled the homescreen, as @PECourtejoie suggested, but I'm not sure what annoys me more; the bug or the home screen. If I can stand it long enough, I'll report back 😉

Side note: IIRC, when topics ware merged there used to be a notification of that merge? Now this thread is a bit of a mess, since different (? or maybe sideways related) issues are running together. I for one cannot follow...

[PECourtejoie]

Dag, @ReneDamkot @I think that If your thread is merged into another one, you get one, not if another thread is merged into yours, but I might be wrong. 
threaded view might help in joined thread. 
that said, we did not have the home page circa CS6, maybe same symptoms, different cause?