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P: Licensing error while downloading template files from New Document window

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Every time I try to download some free template files via New Document Window, I'll get following error.

Näyttökuva 2023-1-16 kello 18.48.16.png

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64

Operating System: Mac OS 13.1.0

 

I have re-installed Photoshop and tried other version. I've also tried turning off the firewall, but that didn't help either. I also signed out from all Adobe apps and restarted those with no luck.

 

If I go to stock.adobe.com and search the same template, I can license and download it with no problem.

 

Br, Kai Nyyssönen

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correct answers 1 Pinned Reply

Adobe Employee , Jan 18, 2023 Jan 18, 2023

Engineering is working on this issue.

 

Workaround:

  1. Download template from Adobe Stock in a browser:
  2. Enter name of the template in "Find more templates" in New dialog and click Go; or just click Go to go to Adobe Stock and find the template there
    Download template from Adobe Stock or Save to CC Library

 

  • If template was downloaded as .psdt file, File->Open and open it in PS
  • If it was saved to library, right click on it in Libraries panel > Open New document

 

In both cases, PS will create new

...
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12 Comments
Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Have you signed out and back in to the CC App?

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Yes. Didn't help.

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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Hi @Photo Nyyssönen I tested it on my end (Windows 10, Photoshop 24.1 Release) and it's working fine from the New Document panel. If signing in and out of Creative Cloud didn't help, maybe try resetting your Preferences? If you search for any other template and try to open it, do you get the same error?

 

JEL_0-1673896846972.pngJEL_1-1673896887483.png

 

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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I tested as well with Windows 10 Pro and PS 24.1 and it worked properly.

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @Photo Nyyssönen 

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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Interesting. I think I replied once already, but my reply is missing.

 

I moved the preference folder and restarted photoshop. Same Licensing Error problem after that.

 

Here is my system info:

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b  x64

Number of Launches: 3

Operating System: Mac OS 13.1.0

System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 6

Processor speed: 3000 MHz

Built-in memory: 65536 MB

Free memory: 39897 MB

Memory available to Photoshop: 60045 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.15.3

SAM SDK Version: 2.0.0-main.1564

ACP.local Status:

 - SDK Version: 2.11.0

 - Core Sync Status: Reachable and compatible

 - Core Sync Running: 6.1.0.10

 - Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 3.91.3

Content Credential Helper Version: 0.4.12

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

 ======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

GPUDeny:               0

GPUForce:              0

useGPU:                1

useOpenCL:             1

isGPUCapable:          1

GPUName:               AMD Radeon Pro 570X

GPUVendor:             AMD

IsNativeGPUCapable:    1

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      1

  GPU accessible RAM:                 4,294 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   1

UseOpenCLChecked:              1

Display: 1

  Display Bounds: top=0, left=0, bottom=1440, right=2560

  High DPI Monitor

  Main Display

 ------- Sniffer output

[0 ms]

  Launch GPUSnifferThread

 

[1 ms]

  Start RunAllAPIs

 

[1 ms]

  "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=426601125 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

 

[357 ms]

  Start sniffer 2023-01-17 16:05:52

  # Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

  sniffer -baseTimeMS=426601125 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b x64

 

  {107 ms}

  Start platform native

    # displays:                   1

    Display 0

      Display:                      69941236

      Main:                         TRUE

      Built in:                     TRUE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (2,560, 1,440)

      Dimensions:                   (5,120 2,880)

      Physical size:                (599.3 340.242)

      Pixel size:                   (0.117051 0.11814)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 2)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=AMD Radeon Pro 570X index=0)

   

    # devices:                    1

    Device 0

      Name:                         AMD Radeon Pro 570X

      Preferred:                    TRUE

      Power Envelope:               DISCRETE

      Attachment:                   EMBEDDED

      # attached displays:          1

        69941236

      GPU accessible RAM:                4,294 MB

      VRAM:                              4,294 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  1.0 (1.0)

      Device version:               1.0 (1.0)

      Vendor name:                  AMD

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

  End platform native

  {302 ms}

 

  {302 ms}

  Start platform OpenGL

    # displays:                   1

    Display 0

      Display:                      69941236

      Main:                         TRUE

      Built in:                     TRUE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (2,560, 1,440)

      Dimensions:                   (5,120 2,880)

      Physical size:                (599.3 340.242)

      Pixel size:                   (0.117051 0.11814)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 2)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=16915464 index=0)

   

    # devices:                    1

    Device 0

      Name:                         AMD Radeon Pro 570X OpenGL Engine

      Preferred:                    TRUE

      Power Envelope:               DISCRETE

      Attachment:                   UNKNOWN

      # attached displays:          1

        69941236

      GPU accessible RAM:                4,096 MB

      VRAM:                              4,096 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  2.1 (2.1 ATI-4.9.51)

      Device version:               2.1 (2.1 ATI-4.9.51)

      Vendor name:                  AMD

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      GLSL version:                 1.20 (1.20)

      CGL ID:                       16915464

      Display mask:                 2047

  End platform OpenGL

  {313 ms}

 

  {313 ms}

  Start platform OpenCL

    # displays:                   0

   

    # devices:                    1

    Device 0

      Name:                         AMD Radeon Pro 570X Compute Engine

      Preferred:                    TRUE

      Power Envelope:               DISCRETE

      Attachment:                   UNKNOWN

      # attached displays:          0

      GPU accessible RAM:                4,294 MB

      VRAM:                              4,294 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  1.2 (OpenCL 1.2 (Nov  4 2022 20:34:07))

      Device version:               1.2 (OpenCL 1.2 )

      Vendor name:                  AMD

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      Bandwidth:                    21 GB / s

      Compute score:                1,527.46

      Device name string:           AMD Radeon Pro 570X Compute Engine

      Device vendor string:         AMD        

      Platform name string:         Apple      

      Platform vendor string:       Apple      

  End platform OpenCL

  {355 ms}

 

  Exit code kExitNormal

  End sniffer 2023-01-17 16:05:52

[kStatusNormal, kExitNormal]

 

[357 ms]

  Finish RunAllAPIs

 

[9423 ms]

  Start GetSnifferResult

 

[9423 ms]

  Finish GetSnifferResult

 

 ------- Sniffer output

 ======= GPU

License Type: Subscription

Serial number: 96040593754826150278

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): off

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

 

Application folder: /Applications/Adobe Photoshop 2023/

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 957,1G, 97,8G free

Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

 

Installed components:

 

   dvametadata.framework   dvametadata   22.0.0.0  

   AdobeXMPScript.framework   AdobeXMPScript   79.171c27fab   79.171c27fab

   libdynamic-napi.framework   Torq Native   local  

   ICUUnicode.framework   ICUUnicode      13.1.0c6496f

   ICUConverter.framework   ICUConverter      13.1.0c6496f

   AdobeCrashReporter.framework   AdobeCrashReporter   10.5.6  

   boost_system.framework   boost_system   22.0.0.0  

   AdobeACE.framework   AdobeACE   5.0.0   79.bead9cf926.

   dvanet.framework   dvanet   22.0.0.0  

   AdobeOwl.framework   AdobeOwl   5.5.0  

   mediacoreif.framework   mediacoreif   22.0.0.0  

   dvascripting.framework   dvascripting   22.0.0.0  

   dvaappsupport.framework   dvaappsupport   22.0.0.0  

   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   6.0.0   79.43e459d.

   AIDE.framework   AIDE   4.0.0   79.d7ba9226

   boost_chrono.framework   boost_chrono   22.0.0.0  

   dynamiclink.framework   dynamiclink   22.0.0.0  

   dvaaccelerate.framework   dvaaccelerate   22.0.0.0  

   dvametadataUI.framework   dvametadataUI   22.0.0.0  

   AdobeARE.framework   AdobeARE   2.0.0.1   79.625377

   AdobePDFPort.framework   AdobePDFPort   3.0.0.1   79.625377

   ICUInternationalization.framework   ICUInternationalization      13.1.0c6496f

   boost_filesystem.framework   boost_filesystem   22.0.0.0  

   AdobeBIB.framework   AdobeBIB   4.0.0   79.bead9cf926.

   AdobeXMPFiles.framework   AdobeXMPFiles   79.171c27fab   79.171c27fab

   AdobeLinguistic.framework      14.4.2.353c9a5  

   dvaplayer.framework   dvaplayer   22.0.0.0  

   filterport.framework   filterport   27.0.0.670  

   PlugPlugOwl.framework   PlugPlugOwl   11.5.2.130  

   libzip.framework   libzip   22.0.0.0  

   AdobeAGM.framework   AdobeAGM   7.0.0   79.bead9cf926.

   AdobeSVGRE.framework   AdobeSVGRE   9.0.0   "BUILDVERSION_HELPER"

   AdobePDFL.framework   AdobePDFL   18.0.0   79 . 6c2661f86

   dvavulcansupport.framework   dvavulcansupport   22.0.0.0  

   dvacore.framework   dvacore   22.0.0.0  

   aiport.framework   aiport   27.0.0.670  

   AdobePIP.framework   AdobePIP   8.2.0.16  

   AdobePDFSettings.framework   AdobePDFSettings   1.7  

   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   6.0.0   79.43e459d.

   dvatransport.framework   dvatransport   22.0.0.0  

   AdobeXMP.framework   AdobeXMPCore   79.171c27fab   79.171c27fab

   AdobeJP2K.framework   AdobeJP2K   4.0.0   79.7f05fe0

   dvaaudiodevice.framework   dvaaudiodevice   22.0.0.0  

   LogSession.framework   LogSession   8.2.0.16  

   PlugPlugExternalObject.framework      11.5.2.130  

   utest.framework   utest   22.0.0.0  

   AdobeSVGAGM.framework   AdobeSVGAGM   4.0.0   79.d8ca6a0.

   dvametadataapi.framework   dvametadataapi   22.0.0.0  

   WRServices.framework   WRServices   17.5.1   17.5.1.0

   AdobeBIBUtils.framework   AdobeBIBUtils   4.0.0   79.bead9cf926.

   boost_threads.framework   boost_threads   22.0.0.0  

   CloudAILib.framework   CloudAILib   27.0.0.670  

   SPBasic.framework   SPBasic   27.0.0.670  

   AdobeCoolType.framework   AdobeCoolType   8.0.1   79.bead9cf926.

   boost_regex.framework   boost_regex   22.0.0.0  

   boost_program_options.framework   boost_program_options   22.0.0.0  

   dvamediatypes.framework   dvamediatypes   22.0.0.0  

   AdbePM.framework   AdbePM   1  

   boost_date_time.framework   boost_date_time   22.0.0.0  

   dynamic-torqnative.framework   Torq Native   local  

   AdobeMPS.framework   AdobeMPS   9.0.0.51562   79.4e4cf9bd

   dvaui.framework   dvaui   22.0.0.0  

   MacMemory.framework   MacMemory   27.0.0.670  

   AILib.framework   AILib   27.0.0.670  

   ICUData.framework   ICUData      13.1.0c6496f

   dvamarshal.framework   dvamarshal   22.0.0.0  

   aifm.framework   aifm   27.0.0.670  

   Unified Extensibility Platform  uxp-6.4.0-3-ec28f9a

   UPIC  2.5.0

 

 

Required plugins:

 

   Accented Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Adaptive Wide Angle 24.1.0, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”

   Angled Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Average 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin”

   Bas Relief 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   BMP 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Camera Raw 15.1.1 (1329), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Camera Raw Filter 15.1.1 (1329), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

   Chalk & Charcoal 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Charcoal 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Chrome 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Cineon 24.1  © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin”

   Clouds 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”

   Color Halftone 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Colored Pencil 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Conté Crayon 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Craquelure 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Crop and Straighten Photos 24.1  © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”

   Crop and Straighten Photos Filter 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Crosshatch 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Crystallize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Cutout 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Dark Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   De-Interlace 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Dicom 24.1  © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin”

   Difference Clouds 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”

   Diffuse Glow 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Displace 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Dry Brush 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Entropy 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Export Color Lookup Tables 24.1  © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”

   Extrude 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   FastCore Routines 24.1  © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin”

   Fibers 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Film Grain 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Filter Gallery 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Fresco 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Glass 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Glowing Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Grain 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Graphic Pen 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Halftone Pattern 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Halide Bottlenecks 24.1  © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”

   HDRMergeUI 24.1, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”

   HSB/HSL 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   IFF Format 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   IGES 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”

   Ink Outlines 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   JPEG 2000 24.1  © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin”

   Kurtosis 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Lens Blur 24.1.0, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin”

   Lens Correction 24.1.0, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin”

   Lens Flare 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Liquify 24.1.0, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin”

   Luminar 4 NO VERSION - from the file “Luminar4Plugin.plugin”

   Matlab Operation 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”

   Maximum 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Mean 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Measurement Core 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”

   Median 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Mezzotint 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Minimum 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   MMXCore Routines 24.1  © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin”

   Mosaic Tiles 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Multiprocessor Support 24.1  © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”

   Neon Glow 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Note Paper 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   NTSC Colors 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”

   Ocean Ripple 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   OpenEXR 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Paint Daubs 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Palette Knife 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Patchwork 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Paths to Illustrator 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   PCX 24.1  © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin”

   Photocopy 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Picture Package Filter 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”

   Pinch 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Pixar 24.1  © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin”

   Plaster 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Plastic Wrap 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Pointillize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Polar Coordinates 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Portable Bit Map 24.1  © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin”

   Poster Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   PRC 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”

   Radial Blur 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Radiance 24.1  © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin”

   Range 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Render Color Lookup Grid 24.1  © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”

   Reticulation 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Ripple 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Rough Pastels 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Save for Web 24.1.0, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin”

   ScriptingSupport 24.1, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”

   Shear 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Skewness 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Smart Blur 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Smudge Stick 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Solarize 24.1  © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin”

   SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”

   Spatter 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Spherize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Sponge 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Sprayed Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Stained Glass 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Stamp 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Standard Deviation 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”

   Sumi-e 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Summation 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Targa 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Texturizer 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Tiles 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Torn Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Twirl 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   U3D 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”

   Underpainting 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Vanishing Point 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”

   Variance 24.1  © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”

   Water Paper 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Watercolor 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”

   Wave 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Wind 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

   Wireless Bitmap 24.1  © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin”

   ZigZag 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

 

Optional and third party plugins: NONE

 

 

Duplicate and Disabled plugins: NONE

 

 

Plugins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   Home Screen (Loaded) 6.4.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.4.0/"

   CDO: 1.132.5

        CmdN: 1.16.0

        CDP: 1.156.4

        Projects: 1.7.0

      Loaded at: 608 ms - launch time impact: 524 ms

   ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"

   CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder"

      Loaded at: 11975 ms - launch time impact: 0 ms

   CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder"

   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

      Loaded at: 609 ms - launch time impact: 0 ms

   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"

      Loaded at: 610 ms - launch time impact: 0 ms

   PiXimperfect Compositing (Prepared) 1.0.11.0 - from the file "Plugin Market Place"

   Content Credentials (Loaded) 0.34.4.0 - from the file "Required Folder"

      Loaded at: 10511 ms - launch time impact: 0 ms

   CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/"

   CAPTURE: 2.0.41  STOCK: 4.0.2

   Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder"

   Photoshop In App Messaging (Loaded) 2.7.6.0 - from the file "Required Folder"

      Loaded at: 11976 ms - launch time impact: 0 ms

   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

   IC popup message (Loaded) 1.0.0.0

      Loaded at: 10504 ms - launch time impact: 0 ms

   Multilayer Protection (Loaded) 1.0.0.0

      Loaded at: 10505 ms - launch time impact: 0 ms

   Discover Panel (Loaded) 3.0.0.26 - from the file "Required Folder"

      Loaded at: 11977 ms - launch time impact: 13 ms

   Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder"

   Scan time: 1 ms - entries: 37

 

Extensions:

 

   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/index.html”

   com.adobe.capture.extension  2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/capture/capture.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/extensions/stock-panel-licensing/index.html”

   Export As  4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

   Interactive Luminosity Masks  3.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.svenstork.photoshop.InteractiveLuminosityMasks/index.html”

   Free Stock Search  1.5.7 - from the file “/Library/Application Support/Adobe/CEP/extensions/freeStockSearch/index.html”

   Export As  4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

   com.adobe.cclibraries.manager  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/manager.html”

 

Installed TWAIN devices: NONE

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

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Same problem with all template files. At least what I have tried.

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New Here ,
Jan 18, 2023 Jan 18, 2023

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I'm having the same problem as this guy and have tried your suggestion manually removing the settings folder and it did not resolve the problem either.  I spent over an hour on the friging phone talking to your "Indian" support team which is the most frustrating experience on earth.  They are impossible to understand and hung up on me after over an hour of being transfered from one frigging rep to another.  I've about had it trying to fix a problem that shouldnt be a frigging problem.

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Engineering is working on this issue.

 

Workaround:

  1. Download template from Adobe Stock in a browser:
  2. Enter name of the template in "Find more templates" in New dialog and click Go; or just click Go to go to Adobe Stock and find the template there
    Download template from Adobe Stock or Save to CC Library

 

  • If template was downloaded as .psdt file, File->Open and open it in PS
  • If it was saved to library, right click on it in Libraries panel > Open New document

 

In both cases, PS will create new document from this template


Senior Product Manager - Customer Advocacy - Digital Imaging
Status Acknowledged

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Community Beginner ,
Jan 18, 2023 Jan 18, 2023

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@Jon Lyle Photography :

I had the exact same experience. But I visited for three hours and three Indian advisers hung up on me. Pretty bad customer service.

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New Here ,
Jan 19, 2023 Jan 19, 2023

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Can't download the free templates without signing up for a paid service!!!  You should know this.  🙄

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New Here ,
Jan 19, 2023 Jan 19, 2023

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I hear your pain!!!  Only company's that care more about saving a buck use Indian call centers.

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