P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

[Heykaramba]

Have just updated to Photoshop 2024 and my save to web panel is now not displaying correctly - see screengrab.  How can I adjust it to have the full image fill the four windows?  cheers, Bob

[silk-m]

Hi, cutefunk

I tried using Vanishing Point briefly and there seemed to be no problem.

[livingstonweb]

Yes! Solved with Sonoma 14.1, finally.

I can confirm.

[Kevin Stohlmeyer]

@defaultdhoqjwsq1k3q follow up with Nik.

[cutefunk]

Thank you @silk-m !!! 🙂

[itzafergy]

Bug was fixed but it introduced a new bug. It fixed the Save for Web (Legacy) issue, but now when I try and click on tools in Adobe Photshop, it does not register and I click through to the Desktop. It is driving me crazy. I have tried resetting my workspace, trying different workspaces, dragging photoshop windows to my other displays, and it will not let me select a tool 100% of the time. I installed Photoshop Beta and it is fine.

macOS Sonoma 14.1 updater has been released. If you update, the problem with Save for Web (Legacy) will be resolved.

[Mohit Goyal]

Hi all,

We are happy to announce the release of Photoshop version 25.1, which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

To update Photoshop to 25.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

[peterc2301432]

Help! I cannot do any work at all! I cannot see any image at all on PS. Sonoma 14.1 with Ps 25.1. See attached screen grab.

[peterc2301432]

nothing? nobody else has this problem?

[Kevin Stohlmeyer]

@peterc2301432 Try resetting your Photoshop preferences manually.
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

[peterc2301432]

Thanks Kevin, I am supposed to do this:

Navigate to Photoshop's Preferences folder.

macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

But the diretory structure is different. I don't ahve Adobe Photoshop Settings in the Preferences. 

[peterc2301432]

I reset the Preferences from the Photoshop/Preferences/General and it worked. Thanks.

[jane-e]

@peterc2301432 wrote: the diretory structure is different. I don't ahve Adobe Photoshop Settings in the Preferences

Peter, you may have missed the NOTE in Kevin's link telling you how to access the hidden files on macOS.

Jane

[peterc2301432]

indeed I have.

[jane-e]

@peterc2301432 

I'm glad that you got it sorted, but at some point you will want to know more about the hidden folders in macOS. Following the link in the NOTE will give you some information, but this article from MacWorld is much more detailed:

https://www.macworld.com/article/671158/how-to-show-hidden-files-on-a-mac.html

Jane

[Vansray1966]

This has not resolve my save for web issue at all. I'm on MacBook Pro M1 Max Sonoma 14.1 Photoshop 2024 clean reinstall (removing preferences). Still getting this error. This is on 2 seporate Macs using different users and CC accounts

[Kevin Stohlmeyer]

@Vansray1966 Apple has released 14.1.1 which has resolved a lot of UI issues in PS. Try upgrading your OS and try again.

[Vansray1966]

Thank you. I will!

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[default8bk0iqml6ylx]

Kevin, do you have any other ideas for resolving this issue? I'm still getting the same error- I've reset my preference and my PSD and mac software are updated

[Kevin Stohlmeyer]

@default8bk0iqml6ylx Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.