P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

[defaultqlalm792hutz]

Have just updated to Photoshop 2024 and my save to web panel is now not displaying correctly - see screengrab.  How can I adjust it to have the full image fill the four windows?  cheers, Bob

[jane-e]

I updated to Sonoma OSX and now also to Photoshop 2024

By @Manuelantelo

I've moved your post from Creative Cloud Desktop to Photoshop for you.

(Note that Sonoma is not OSX; it is macOS14)

Jane

[paulod87496491]

thank god i'm not the only one with this problem. i hope this gets resolved soon because it's kinda inconvenient... 

[Danielle39]

I filled a bug report and used live chat with an adobe agent, I encourage you to do the same in hopes they fix this soon

[Carla30377117fpyf]

Having a similar problem after updating to PS25, the preview just comes up dark grey... How do I go about filling in a bug report? I googled it, but the page I'm taken to doesn't actually have a form or link to a form on it?

[Dave Z #225]

Where did you file this bug report? Some of us are having trouble finding that place.

[Dave Z #225]

To help anyone thinking of resetting their preferences, it doesn't work. The issue seems pretty clearly now to be an Adobe bug.

[Danielle39]

photoshop 25.0 - Any other version does the same 

Mac Sononma 14

After updating my mac I have been experiencing this isse of blank space in the export window.
I have tried all the usual ways of fixing this issue. This is the most controlled way to edit GIFs I use this daily for work purposes, please look into fixing this.

[Sameer K]

Adding bug info and setting status.
Please upvote the thread from the top if you also encounter this issue. Thanks!

[mglush]

Hi!

Did you try Stephen's suggestion above regarding the Graphics Processor? If you haven't, go to Preferences>Performance and uncheck "Use Graphics Processor" and restart Photoshop. If it doesn't change it, you can always follow the same steps and turn it back on.

Here is some helpful information on the troubleshooting the Graphics Processor: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know if that helps or if you are still experiencing the same issue.

Michelle

[Dave Z #225]

Not only did I try that, I wrote that I tried it already.

[mglush]

Sorry about the redundant question--I missied your response in the 34 replies!

[Dave Z #225]

Now that you mention it, this thread has grown... sorry for over-reaction. 

[mglush]

Not a problem! 🙂 We just want to make sure we are trying to give you every option to get it fixed.

[MovingToTheSun]

Also experiencing this issue in macOS Sonoma - basically the only bug I've seen so far in any app. Happened in PS 2023 and I just upgraded to PS 2024 - same thing. This breaks my workflow; really need the Save for Web panel working for web development purposes. 

[Elsbeth R]

I'm having this same issue - the preview is completely blank unless I use the 4-up window (where only a very small portion of my image is visible). I noticed this problem after I updated my laptop (MacBook Air) to Sonoma. 

[silk-m]

This issue is caused by macOS Sonoma 14.0, so please wait for a macOS update.
I cannot go into further detail as any further comments may violate Apple's confidentiality.

[jessica31149507t0il]

Bonjour cela fait des mois que j'ai un soucis pour faire des enregistrements en exportation pour le web (impossible d'enregistrer le document...) malgré différentes tentatives de réponses des techniciens d'adobe sans succès (jeter les savpreféreences, réinstaller, dans une autre langue...) si quelqu'un a une solution je vous remercie d'avance

[pnilz]

I just upgraded my computer to Sonoma and now have the same problem, both with PS 2023 and 2024.

[default5gef26df9b18]

dispaly is wonky, but exported image appears to be OK

[absinthe77176]

Still no news from Adobe about this problem !!!

[LXXVILXXVI]

Nope. Hopefully it will get fixed with the next update. There's another thread about it here: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-macos-sonoma-photoshop-2024-save-for-web-s...

[Stephen_A_Marsh]

Regarding the elephant in the room... I think that it is important for Adobe to know and understand, WHY users "persist" in using the outdated code in Save for Web, when the new Export As feature exists.  :]

[buuunny]

I'm having the same issues with save for web in Ps ever since i upgraded to sonoma 14.0 but much worse! I can't see the previews and it doesn't allow me to change the settings per slice.

[buuunny]

still having the same issues after doing this.. should i check "Use Graphics Processor" again?

[Jawan25399538mekr]

When I click "Save for Web" it only show a portion of my canvas and the color table shows up blank. I reinstalled it and even updated Photoshop and I am still have this issue.