P: (Oct) Photoshop iPad v6.6.1 crashes on iPad OS 17.7.10

[georginaw31242245]

Photoshop crashes after launch start. I use this for work and have already lost out on a lot of wage because of this! I've tried all updates restarts, I have enough storage and latest iPad update too. Ive heard this happened before and took a few weeks to fix. All my clients work is on this so I can't afford to not be able to use it. 

ipad 10.5

ios 17.7.10

[maria5ED1]

@Sameer K ...same issue AGAIN! Please help! 

IPAD 7TH GENERATION

iPadOS 18.7.1

[Anshul_Saini]

HI Everyone,

Thanks for raising this, @georginaw31242245, and others who confirmed.
 • I have not been able to reproduce the crash on my own test devices, but I have logged a ticket and asked the product team to investigate further.
 • We will use this thread to share updates as the team progresses.
 • Please continue sharing your device model, iPadOS version, and any crash behavior details, as it helps engineering validate patterns.

Best,

Anshul Saini

[Anshul_Saini]

Updating status

[thomasw33682944]

Just confirming I have the same issue iPad Pro (12.9-inch) (2nd generation) at iPadOS 17.7.10 (21H450)

[Anshul_Saini]

Hi everyone,

The product team is investigating this crash. To help us connect your reports with our internal crash data, please share iPad logs: We got the required logs.
 • Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data.
 • Find files starting with “Photoshop” or “PS” near the crash time. (Adobe Photoshop-YYYY-MM-DD-ABCDEF.ips)
 • Tap one of the entries, then use the Share icon (top-right) to save the file.
 • Upload to Google Drive (or similar) and share the link here.

The more logs we receive, the faster the team can validate and resolve.

Best,

Anshul Saini

[maria5ED1]

@Anshul_Saini 

Here's my crash log 

Ipad 7th generation

iPadOS 18.7.1

[Stellar_Glimmer3872]

@Anshul_Saini Here are a few from my iPad.

https://www.dropbox.com/scl/fo/4mvxfzx7f8wzko05pav1v/AP5G2pmjw4ebp0ibEUOSy0g?rlkey=8fq6qeuh0wh4qr8w1...

[Zealous_kid3761]

Same for me too.

[Abi.Lumiere]

Hey @Anshul_Saini, here is my crash log: Crash Log 

[creative_focus3999]

I can't open photoshop on my Ipad since yesterday. IpadPro (10.5) IOS17.7.10. It crashes inmediatly. I can use othe adobe apps. I tried to delete the app and reinstall but it didn't work

[Timothy_Marshall4586]

We have identified the problem and are working on the fix.  We will post an update ASAP even if over the weekend. Thank you for your patience.

[Anshul_Saini]

Updating Status

[Zaina23689599k64i]

I am also having the same problem. I use it on my iPad 10th generation. It was working well last night, now today it started crashing. Please help.

[Zaina23689599k64i]

Correction, it is actually iPad 7th generation.

[sh!m]

I'm having that same issue too and it's so inconvenient because I have uni work I need to do over the weekend ready for Monday. It actually couldn't have happened at a worse time I hate that this app is always broken 

[sh!m]

@Anshul_Saini here are two logs 🙂

https://drive.google.com/drive/folders/1BhhdFf_6hnEPAGlCvyZgyEBEGyF86q-7

[Anshul_Saini]

Hi everyone,

The product team has released v6.6.2, which includes a fix for the crash issue reported here. Please update to the latest version from the App Store and let us know how it goes.

Best,
Anshul Saini

[Abi.Lumiere]

@Anshul_Saini @I just updated it, and it's fixed for me!

[Anshul_Saini]

Updating Status

[thomasw33682944]

After deleting app then downloading new version, everything seems to be working for me.

[georginaw31242245]

May I have an email to further discuss this. Like I've stated I've lost out on clients over the last few days because of this. Any he,p would be greatly appreciated 

[sh!m]

yayyy!! it finally works now

[Molly_White5699]

It's still not working for me 

[Mike1066]

Im back in business. Thank you Anshul!

[stephaniem68069185]

Thank you @Anshul_Saini! I removed the app and downloaded it again from the App Store and it is working!