P: Paint Bucket paints with wrong color

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Participant ,
Feb 03, 2022 Feb 03, 2022

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I have encountered many problems with Photoshop over the last years, this meant I often had to 'Alt-Tab' my way to a different application so Photoshop could release its grip and free the fields. Over the last few months I often have to 'Alt-Tab' twice and sometimes more often. 

I noticed that if I fill something out in a field, a colour value for instance, this field does not lose the focus. But it's even worse than that. I found out today that even using the 'Paint Bucket' tool is now having a problem.

Below are some screenshots.

 

'01-mix-70percent-grey'

I mix 70% grey so I can fill a layer with that colour using an sRGB document, as usual. By the way: I also tried this with a greyscale file but the result is the same.

I use the 'Paint Bucket' tool for this, it's using 100% opacity and of course the 'Normal' blend mode, no strange settings.

The layer I want to fill is empty and also in 'Normal' blend mode.

 

'02-fill-paintbucket'

In this step I use the paintbucket to fill the layer with 70% grey.

 

'03-result-83-grey'

This step demonstrates how the result instead is 83 percent grey. 

In an earlier step this number kept climbing, as if Photoshop was adding to the value.

 

'04-use-pencil-is-70-percent'

To unblock the paintbucket I thought I would try the 'Pencil' tool.

I mixed 70% grey and used it. This worked.

 

'05-paintbucket-again-wrong'

After that I wanted to use the paint bucket again. But this didn't work, it added the wrong colour again.

 

'06-becomes-82-percent'

That wrong colour I mentioned in the precious step turned out as 82% grey instead.

 

'07-no-other-tool'

After that, Photoshop again didn't let me select any other tool. It completely blocked, as happens so, so often, and no shortcut such as 'm', 'n', 'i' and not even hard-selecting tools in the 'Tools' panel helps. Photoshop then keeps focusing on some field and sticks to the wrong colours.

 

This is all getting out of control. I have been using it since the nineties. I was used to 'Alt-Tabbing' my way out of it and even creating snapshots was more of a pain because Photoshop usually decides to immediately snap back into focus, removing the screen shot app from focus so I have to go back to that to use its content.

But having to 'Alt-Tab' so often and now having to unlock whatever field is stubbornly keeping things inactive, AND Photoshop changing the colour values because apparently, some field is adding to the values I fill out, is getting ridiculous. I am not often so frustrated but how can I teach when Photoshop is not reliably using the colours I specify?

Again: I did this in a greyscale file as well with the same results. If I shut down Photoshop the same happens, freezing, locking, and using wrong values. If I use a saved swatch things are okay. But Photoshop freaks whenever I specify ink values and this simply should not be the case.

I think there is more going on at a deeper level and it's all to do with focus and fields, and keeping things in cache, maybe. Whatever it is; it's not making work easy and takes up too much time. To have to switch to the 'Pencil' tool to use the colour I mix because the 'Paint Bucket' tool refuses to use it is silly. 

 

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correct answers 1 Correct answer

Adobe Employee , Feb 07, 2022 Feb 07, 2022
The last video makes more sense. I'll have an engineer take a look.
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16 Comments
Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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I'm not able to repro. Clicking on the canvas with the paint bucket removes focus from the Color panel % field.

 

A video of the issue might be helpful. It would also be nice to see the entire screen/layout. 

 

Do you have any 3rd party plug-ins installed? Any 3rd party panels installed?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Feb 04, 2022 Feb 04, 2022

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Thank you, I will try to make a video of it. I have no idea when this happens, but the paint bucket thing was incredible.

The thing is I could not remove the focus from the field and the paint bucket would not work, nor would any other tool. I installed and reinstalled, and of course reset the preferences too. Numerous times in the beginning, thinking that might help. But alas, no.

I don't have any 3rd party plug-ins or panels installed.

I will resume work in Photoshop later today and will post screenshots if it happens again, thank you.

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Participant ,
Feb 04, 2022 Feb 04, 2022

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Here is a video of today, again with the paint bucket.
I switch to the pencil tool to use the colour.

What I noticed after recording the screen was that indeed some panels and fields continue having focus. This backs up what I felt was going on. For some reason something is wrong. The 'Eye Dropper' tool for some reason started acting up late last year and would block some functions, as if it was stuck. This is a mystery, I never had such issues before.
In the video preview the video seems cut off, but it does work on YT.

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Adobe Employee ,
Feb 04, 2022 Feb 04, 2022

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I always start with...  Photoshop, select Help > System Info.

  1. In the System Info dialog, click Copy.
  2. Attach or copy the info here to this thread.

 

I have some understanding of what you are saying as I have seen similar traits over the years on Windows. The system info will help, but are their other devices like tablets (Wacom etc) or any other input devices? Are programs running in background? I would be interested to see if any of our setups are similar so we may reproduce the issue. 

 

 

 

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Participant ,
Feb 05, 2022 Feb 05, 2022

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Thank you.

I had already answered but for some reason my reply has not been published so, I try again.

I do indeed have a Wacom tablet installed and have had four different models attached, one of them is a very old model which I am currently using because I have 'misplaced' the modern one. This means I continued using the modern drivers, then removed them (including all things Wacom) since they were pointless, and finally installed the older drivers to accomodate this old tablet. The focus problems exist with all models. I will have to wait until I receive the new tablet (still banging my head over that) to see if the paintbucket problem continues, but this also was present before installing the old driver so I am a bit doubtful. The focus problem though is present all the time. Only Photoshop, not Illustrator, InDesign, and others such as Dreamweaver.

If I use the trackpad the same issue happens.

 

Here is the system information.

Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1 x64
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Accented Edges 23.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.1 - from the file “Filter Gallery.8bf”
Average 23.1 - from the file “Average.8bf”
Bas Relief 23.1 - from the file “Filter Gallery.8bf”
BMP 23.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.1 - from the file “Filter Gallery.8bf”
Charcoal 23.1 - from the file “Filter Gallery.8bf”
Chrome 23.1 - from the file “Filter Gallery.8bf”
Cineon 23.1 - from the file “Cineon.8bi”
Clouds 23.1 - from the file “Clouds.8bf”
Color Halftone 23.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.1 - from the file “Filter Gallery.8bf”
Conté Crayon 23.1 - from the file “Filter Gallery.8bf”
Craquelure 23.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.1 - from the file “Filter Gallery.8bf”
Crystallize 23.1 - from the file “Standard MultiPlugin.8bf”
Cutout 23.1 - from the file “Filter Gallery.8bf”
Dark Strokes 23.1 - from the file “Filter Gallery.8bf”
De-Interlace 23.1 - from the file “Standard MultiPlugin.8bf”
Dicom 23.1 - from the file “Dicom.8bi”
Difference Clouds 23.1 - from the file “Clouds.8bf”
Diffuse Glow 23.1 - from the file “Filter Gallery.8bf”
Displace 23.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.1 - from the file “Filter Gallery.8bf”
Entropy 23.1 - from the file “statistics.8ba”
Export Color Lookup Tables 23.1 - from the file “Export3DLUT.8be”
Extrude 23.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.1 - from the file “FastCore.8bx”
Fibers 23.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.1 - from the file “Filter Gallery.8bf”
Filter Gallery 23.1 - from the file “Filter Gallery.8bf”
Fresco 23.1 - from the file “Filter Gallery.8bf”
Glass 23.1 - from the file “Filter Gallery.8bf”
Glowing Edges 23.1 - from the file “Filter Gallery.8bf”
Grain 23.1 - from the file “Filter Gallery.8bf”
Graphic Pen 23.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.1 - from the file “Standard MultiPlugin.8bf”
IGES 23.1 - from the file “U3D.8bi”
Ink Outlines 23.1 - from the file “Filter Gallery.8bf”
JPEG 2000 23.1 - from the file “JPEG2000.8bi”
Kurtosis 23.1 - from the file “statistics.8ba”
Lens Blur 23.1 - from the file “Lens Blur.8bf”
Lens Correction 23.1 - from the file “Lens Correction.8bf”
Lens Flare 23.1 - from the file “Standard MultiPlugin.8bf”
Liquify 23.1 - from the file “Liquify.8bf”
Matlab Operation 23.1 - from the file “ChannelPort.8bf”
Maximum 23.1 - from the file “statistics.8ba”
Mean 23.1 - from the file “statistics.8ba”
Measurement Core 23.1 - from the file “MeasurementCore.8me”
Median 23.1 - from the file “statistics.8ba”
Mezzotint 23.1 - from the file “Standard MultiPlugin.8bf”
Minimum 23.1 - from the file “statistics.8ba”
MMXCore Routines 23.1 - from the file “MMXCore.8bx”
Mosaic Tiles 23.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.1 - from the file “Filter Gallery.8bf”
Note Paper 23.1 - from the file “Filter Gallery.8bf”
NTSC Colors 23.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.1 - from the file “Filter Gallery.8bf”
OpenEXR 23.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.1 - from the file “Filter Gallery.8bf”
Palette Knife 23.1 - from the file “Filter Gallery.8bf”
Patchwork 23.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.1 - from the file “Standard MultiPlugin.8bf”
PCX 23.1 - from the file “PCX.8bi”
Photocopy 23.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.1 - from the file “ChannelPort.8bf”
Pinch 23.1 - from the file “Standard MultiPlugin.8bf”
Pixar 23.1 - from the file “Pixar.8bi”
Plaster 23.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.1 - from the file “Filter Gallery.8bf”
Pointillize 23.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.1 - from the file “PBM.8bi”
Poster Edges 23.1 - from the file “Filter Gallery.8bf”
PRC 23.1 - from the file “U3D.8bi”
Radial Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Radiance 23.1 - from the file “Radiance.8bi”
Range 23.1 - from the file “statistics.8ba”
Render Color Lookup Grid 23.1 - from the file “Export3DLUT.8be”
Reticulation 23.1 - from the file “Filter Gallery.8bf”
Ripple 23.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.1 - from the file “Filter Gallery.8bf”
Save for Web 23.1 - from the file “Save for Web.8be”
ScriptingSupport 23.1 - from the file “ScriptingSupport.8li”
Shake Reduction 23.1 - from the file “Shake Reduction.8bf”
Shear 23.1 - from the file “Standard MultiPlugin.8bf”
Skewness 23.1 - from the file “statistics.8ba”
Smart Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.1 - from the file “Filter Gallery.8bf”
Solarize 23.1 - from the file “Solarize.8bf”
Spaces 23.1 - from the file “Spaces.8li”
Spatter 23.1 - from the file “Filter Gallery.8bf”
Spherize 23.1 - from the file “Standard MultiPlugin.8bf”
Sponge 23.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.1 - from the file “Filter Gallery.8bf”
Stained Glass 23.1 - from the file “Filter Gallery.8bf”
Stamp 23.1 - from the file “Filter Gallery.8bf”
Standard Deviation 23.1 - from the file “statistics.8ba”
Sumi-e 23.1 - from the file “Filter Gallery.8bf”
Summation 23.1 - from the file “statistics.8ba”
Targa 23.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.1 - from the file “Filter Gallery.8bf”
Tiles 23.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.1 - from the file “Filter Gallery.8bf”
Twirl 23.1 - from the file “Standard MultiPlugin.8bf”
U3D 23.1 - from the file “U3D.8bi”
Underpainting 23.1 - from the file “Filter Gallery.8bf”
Vanishing Point 23.1 - from the file “VanishingPoint.8bf”
Variance 23.1 - from the file “statistics.8ba”
Water Paper 23.1 - from the file “Filter Gallery.8bf”
Watercolor 23.1 - from the file “Filter Gallery.8bf”
Wave 23.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.1 - from the file “WIASupport.8li”
Wind 23.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.1 - from the file “WBMP.8bi”
ZigZag 23.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.2.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.2.0\"
CDO: 1.107.0
CmdN: 1.10.5
CDP: 1.132.0
Projects: 1.1.3
Loaded at: 482 ms - launch time impact: 56 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder"
Loaded at: 12355 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 12355 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 12355 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 10390 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.1.0.23 - from the file "Required Folder"
Loaded at: 12357 ms - launch time impact: 32 ms
Neural Filters (Registered) 1.10.5.0 - from the file "Required Folder"

Extensions: NONE

Installed TWAIN devices: NONE

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Participant ,
Feb 07, 2022 Feb 07, 2022

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Dear Daniel, I have uploaded another video that demonstrates using 50% grey with the paint bucket, followed by switching to the pencil tool to unblock the paint bucket. You can view it  here:
https://youtu.be/ZNkR65uJaDo
I really appreciate your input, this is so, so strange.

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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The last video makes more sense. I'll have an engineer take a look.


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Acknowledged

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Participant ,
Feb 09, 2022 Feb 09, 2022

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Thank you, Jeffrey.

I am very curious about the results.

Your reaction was marked as 'the correct answer' so I was intrigued, but it has not been answered yet 😀 So, I will simply wait.

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Participant ,
Feb 10, 2022 Feb 10, 2022

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I decided to give this a try with CMYK sliders in an RGB file.

The problem is the same. 

Here is a video. It is very frustrating to not be able to use the colours I absolutely need.

The trick to reset the paint bucket by switching to a different tool does not help in this case: the colour stays wrong and the 'Pencil' and 'Brush' will use the wrong colour. This is not visible in the 'Color' panel until I sample it with the 'Eyedropper' tool. I checked if colour preferences and settings had been corrupted but this is not the case.

https://youtu.be/StZMoFMKSbE

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Participant ,
Feb 11, 2022 Feb 11, 2022

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Sorry to add to it, still it might be good to know that if I change the colour value in the colour fields (CMYK) these values are not used, not even if I use a saved swatch in the 'Swatches' panel. This is not visible until I 'Alt-click' to sample the colour (which is a solid so there should not be a problem with that). The four sliders are affected.

Could there be a problem with the conversion from RGB to both K and CMYK?

A big problem is that I need to use specific colours to go with the brand books. These colours are saved as swatches in the 'Swatches' panel of course. I select one and check the colour values in the sliders, then use the colour, and sample it: the colour values in the sliders then change. This is bad because I have created hundreds of files with the wrong colours, as it now turns out 😞

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Participant ,
Feb 13, 2022 Feb 13, 2022

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I decided to do more tests and uploaded a new video (I found out one of the videos only captured only the document window, this one captured the full screen).

 

Workflow 1

I specify a value with the greyscale or CMYK sliders and use the 'Paintbucket' tool. This then turns out to be the wrong colour.

 

Workflow 2

I choose a swatch in the 'Swatches' panel and check the values in the 'Color' panel. i use the paintbucket. When I sample it, it is the wrong colour.

 

Workflow 3

I specify a greyscale value. I use the paintbucket. I switch to a different tool such as the 'Pencil' or 'Paintbrush'. This tool paints in the colour I wanted to use and is clearly different than the paintbucket result.

 

Workflow 4 (even weirder but intriguing)

I select a saved swatch. I fill the layer with the paintbucket. I switch to, say, the pencil tool. I paint: there is no difference in colour. I sample: both the paintbucket and the pencil use the wrong colour.

 

If I use Lab, HSB, or RGB sliders the error does not occur. I wonder if something is going on with the conversion from RGB to greyscale and CMYK.

 

The odd thing is that after using the specified colour, its values stay correct in the 'Color' panel. When I sample them they are clearly wrong.

 

The difference when using greyscale is consistent and always has the same deviation (rounded values follow). 0% always stays 0%.

10% is changed into 15 = 1.5

20 becomes 28 = 1.4

30 becomes 41 = 1.36

40 becomes 53 = 1.32

50 becomes 64 = 1.28

60 becomes 74 = 1.23

70 becomes 82 = 1.17

80 becomes 89 = 1.11

90 becomes 95 = 1.05, et cetera.

 

I haven't calculated this for CMYK yet.

I wondered about the sliders a while ago because it seemed the slider heads don't exactly line up with the end of the field, but since Lab and others work fine this may have to do with the greyscale and CMYK conversion.

I am very curious about the outcome because I need to use the exact colours which are synchronised in Illustrator, Photoshop, InDesign, all Office applications, and even in Dreamweaver.

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Participant ,
Feb 15, 2022 Feb 15, 2022

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I just tested this with someone on Mac.

Paintbucket tool > 10% grey > results in 15% grey. The other values are also changed the same way as with me.

 

Focus problem > same on Mac

Switching to the 'Pencil' tool is a pain, just as it is with me.

After filling out a value in the field for the 'K' slider they had to hit 'Enter' to activate the 10% grey.
But then things were 'blocked' and they too had to hit 'Enter' again.
And after that, just like on my own machine, this resulted in the 'Opacity' field getting the focus in the 'Options' panel which made it impossible to switch tools. Hitting 'Enter' a third time did not help, they had to select the tool in the 'Tools' panel.

 

Clearly this is not just a Windows problem but a Mac problem as well.

Exactly the same 'solution' works: switching to the 'Pencil' tool, then using the 10% grey, then switching to the paintbucket tool.

This does not help with saved swatches though, and I find it a big problem that using the company colours is not reliable since I need to use them for so many elements.

 

So for anyone experiencing the same problem the 'solution' for now is to use the HSL, RGB, or Lab sliders.
I think something may be going on with the conversion and look forward to the results from the engineer.

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Adobe Employee ,
Feb 17, 2022 Feb 17, 2022

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Engineers are looking into the issue. I'll update the thread when there is a fix/update.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Feb 18, 2022 Feb 18, 2022

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Thank you Jeffrey, I am very curious.

The weirdest is the inconsistency; one tool uses (for instance) 50%, the other 64%, without changing the colour in between. I look forward to the response 😊

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Participant ,
Feb 18, 2022 Feb 18, 2022

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I dug into it a bit more; using the 'Fill' command with '50% gray' results in R 128, 128, 128 (128x3) which is to be expected.

The 'Grayscale' slider at 50% K lets the paintbucket use R 160, G 160, B 160 (160x3) and the pencil/brush 128x3.

The 'Line' tool in pixels mode outputs 50% K on the 'Grayscale' slider as 160,x3 as well.

One tool doing this and the other that is confusing.

 

Additionally (and probably related):

I think most users would expect 50% K to be the same as neutral RGB grey.

When I explain 128x3 is halfway each RGB slider they all understand and it's easy to combine this with the levels, curves, histogram, et cetera.

The K slider is part of CMYK but maybe a better grayscale slider, based on RGB values (with 255 positions instead of using 0-100%) would be best to make sure that when one grabs a tool, the output would always consistently be the same as 128x3? After all, a pure greyscale file has 256 shades of grey which would be great for consistency.

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Participant ,
Feb 23, 2022 Feb 23, 2022

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Hi Jeffrey.

 

Little update that might shed light.

 

'Color' panel > 'Grayscale' slider > 50% K

Paintbucket to fill, then switch to Pencil or Brush to paint.
Sampling shows paint bucket painted K64 and Pencil K50.
Checked in RGB sliders: Paint bucket's K64 = RGB 3x 160, Pencil's K50 = RGB 3x128.

 

'Color' panel > 'CMYK' sliders > C0%, M0%, Y0%, K50%
Paint bucket to fill, then switch to Pencil to paint.
This renders as R157, G157, B156 and 51 K in the 'Grayscale' slider.
In this case both the paint bucket and brush/pencil result in the same colour.

 

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