P: Pen tool lags

[fredtat]

In Photoshop CC the pen tool lags about half second from when it is initially clicked. This makes it very hard to work fast using paths. It literally takes half a second for an anchor point to appear after clicking.

[FeedbackCommunityMember]

works good on windows 8 64 bit

My Configuration:-

AMD 6300 Processor ( 3.5 Ghz / 6 core / 14 MB Cache ) / Asus Mainboard M5A78LE (with USB 3.0) / 8GB DDR3 RAM / 2GB DDR3 Graphics Card Power Color (128 bit)

[Cervise]

So maybe this seems to be a W7 specific problem?

[FeedbackCommunityMember]

yes kind of compatibility issues . . . try windows 8 64 bit on your PC . . . this will solve your problem.

[Cervise]

Windows 8 is no option for me. That piece of software should work on the officially supported operating systems.

@Defs

Any fix in work?

[FeedbackCommunityMember]

Yeah it’s true but can’t define this error I have also tried a lot with WIN 7 but it doesn’t work even I have tested it in 16GB ram also but still the PEN tool was the same. I suggest you to shift to windows 8 64 bit don’t waste your time in trying it on WIN 7 it will not work. Rest is up to you.

[fredtat]

I just want to hop back in here as I was the original poster to say that the issue still exists. I have updated all programs and even added more RAM (32GB). The pen tool lags.

Every now and again though it all of a sudden gets normal. RARELY. Then it goes back to its same ole shenanigans.

I really do hope they get this fixed soon...I have sadly just become accustomed to its lag now and accept it. But that's not right.

[fredtat]

Hey PE thank you for the link. Unfortunately the problem persists as of February 11, 2014. I would even love a workaround if there is one...but I have tried everything...nothing works.

[FeedbackCommunityMember]

Most people are not seeing this slowdown.

So the problem could be with your video card driver.
Try disabling GPU drawing in Photoshop's preferences, restarting Photoshop, and see if the slowdown is gone.

[Cervise]

I am really curious about why you and the other emps are always posting those same anwsers. Nearly in every Thread where a smal count of people is affected - I read the same. Same happend to me in CS5 and no one was helping me, except a really kind user, that solved a problem for the entire community. So if only a low precentage of persons are affected, this has to be anwsered in the same fast way as usual? Do Adobe really care about their customers? Having CC bought for a year getting a not correctly working piece of software isn`t that good. I am working nearly daily with the pen tool, which to use really is a pain in the ***! Going so far, that I switched back to CS5. That is not a solution, why you aren't investing a bit more into customer service to show us that at least you "tried to solve the problem" ? Why is that so?

Well you won`t anwser me, this is why I love capitalism coupled with monopolism. Yes we can.

PS: we still need help. Give us real support.

Your dear (a bit unhappy) customer

[FeedbackCommunityMember]

Because frequently the problem is local to the users system, and very frequently the problem is the video card driver.

We're trying to help you - but if we don't see the same problem, then we have to figure out why you see the problem on your system. If we can reproduce the problem - then we fix it. But that means that the remaining problems are more likely to be outside the application itself.

[J453]

Fred and Klutman, can you post a video of the behavior you're seeing? It may also help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

[Cervise]

Hello there,

sorry had a lot of work to do... but today I created a video that compares CS5 and CC together. I had to shot this with my camera, cause recordingtools aren't giving the necessary feedback.

When you look close and listen to the sound when te click comes(!) you will see there is a delay. Same happens to the pen tool, whick makes quick and accurate work impossible.

ps cc issue from klutman nermasit on Vimeo.

And here my system info:

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3500 MHz
Built-in memory: 24567 MB
Free memory: 20510 MB
Memory available to Photoshop: 22186 MB
Memory used by Photoshop: 57 %
Image tile size: 132K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="3.0"
gpu[0].MemoryMB=1024
gpu[0].RectTextureSize=8192
gpu[0].Renderer="GeForce GTX 285/PCIe/SSE2"
gpu[0].RendererID=1507
gpu[0].Vendor="NVIDIA Corporation"
gpu[0].VendorID=4318
gpu[0].HasNPOTSupport=1
gpu[0].DriverVersion="9.18.13.1422"
gpu[0].Driver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
gpu[0].DriverDate="20130314000000.000000-000"
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.1"
gpu[0].CUDASupported=1
gpu[0].CUDAVersion="4.2.1"
gpu[0].OCLBandwidth=1.36425e+011
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 NVIDIA via Cg compiler"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

Application folder: x:\xxxx\xxxx\Adobe CC\Adobe Photoshop CC (64 Bit)\
Temporary file path: x:\Users\xxxx\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
x:\, 931,5G, 115,7G free
x:\, 74,5G, 27,7G free
Required Plug-ins folder: x:\xxxx\xxxx\Adobe CC\Adobe Photoshop CC (64 Bit)\Required\Plug-Ins\
Primary Plug-ins folder: x:\xxxx\xxxx\Adobe CC\Adobe Photoshop CC (64 Bit)\Plug-ins\

Installed components:
ACE.dll ACE 2013/10/29-11:47:16 79.548223 79.548223
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdobeLinguistic.dll Adobe Linguisitc Library 7.0.0
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AdobeXMPScript.dll Adobe XMP Script 2013/10/29-11:47:16 79.154911 79.154911
adobe_caps.dll Adobe CAPS 7,0,0,21
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ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
aif_core.dll AIF 5.0 79.534508
aif_ocl.dll AIF 5.0 79.534508
aif_ogl.dll AIF 5.0 79.534508
amtlib.dll AMTLib (64 Bit) 7.0.0.249 BuildVersion: 7.0; BuildDate: Thu Nov 14 2013 15:55:50) 1.000000
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Bib.dll BIB 2013/10/29-11:47:16 79.548223 79.548223
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boost_date_time.dll DVA Product 7.0.0
boost_signals.dll DVA Product 7.0.0
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cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
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dvaaudiodevice.dll DVA Product 7.0.0
dvacore.dll DVA Product 7.0.0
dvamarshal.dll DVA Product 7.0.0
dvamediatypes.dll DVA Product 7.0.0
dvaplayer.dll DVA Product 7.0.0
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dynamiclink.dll DVA Product 7.0.0
ExtendScript.dll ExtendScript 2013/10/30-13:12:12 79.546835 79.546835
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JP2KLib.dll JP2KLib 2013/10/29-11:47:16 79.248139 79.248139
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OMP Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1785
mediacoreif.dll DVA Product 7.0.0
MPS.dll MPS 2013/10/29-11:47:16 79.535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
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msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
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msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 2013/10/29-11:47:16 79.542390 79.542390
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Plugin.dll Adobe Photoshop CC CC
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 4.2.0.36
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/10/30-13:12:12 79.546835 79.546835
ScriptUIFlex.dll ScriptUIFlex 2013/10/30-13:12:12 79.546835 79.546835
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
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updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Mon Feb 25 2013 16:09:10 Build 0.19078 0.19078

Required plug-ins:

3D Studio 14.2.1 (14.2.1 x001)
Accented Edges 14.2.1
Adaptive Wide Angle 14.2.1
Angled Strokes 14.2.1
Average 14.2.1 (14.2.1 x001)
Bas Relief 14.2.1
BMP 14.2.1
Chalk & Charcoal 14.2.1
Charcoal 14.2.1
Chrome 14.2.1
Cineon 14.2.1 (14.2.1 x001)
Clouds 14.2.1 (14.2.1 x001)
Collada 14.2.1 (14.2.1 x001)
Color Halftone 14.2.1
Colored Pencil 14.2.1
CompuServe GIF 14.2.1
Conté Crayon 14.2.1
Craquelure 14.2.1
Crop and Straighten Photos 14.2.1 (14.2.1 x001)
Crop and Straighten Photos Filter 14.2.1
Crosshatch 14.2.1
Crystallize 14.2.1
Cutout 14.2.1
Dark Strokes 14.2.1
De-Interlace 14.2.1
Dicom 14.2.1
Difference Clouds 14.2.1 (14.2.1 x001)
Diffuse Glow 14.2.1
Displace 14.2.1
Dry Brush 14.2.1
Eazel Acquire 14.2.1 (14.2.1 x001)
Embed Watermark 4.0
Entropy 14.2.1 (14.2.1 x001)
Extrude 14.2.1
FastCore Routines 14.2.1 (14.2.1 x001)
Fibers 14.2.1
Film Grain 14.2.1
Filter Gallery 14.2.1
Flash 3D 14.2.1 (14.2.1 x001)
Fresco 14.2.1
Glass 14.2.1
Glowing Edges 14.2.1
Google Earth 4 14.2.1 (14.2.1 x001)
Grain 14.2.1
Graphic Pen 14.2.1
Halftone Pattern 14.2.1
HDRMergeUI 14.2.1
IFF Format 14.2.1
Ink Outlines 14.2.1
JPEG 2000 14.2.1
Kurtosis 14.2.1 (14.2.1 x001)
Lens Blur 14.2.1
Lens Correction 14.2.1
Lens Flare 14.2.1
Liquify 14.2.1
Matlab Operation 14.2.1 (14.2.1 x001)
Maximum 14.2.1 (14.2.1 x001)
Mean 14.2.1 (14.2.1 x001)
Measurement Core 14.2.1 (14.2.1 x001)
Median 14.2.1 (14.2.1 x001)
Mezzotint 14.2.1
Minimum 14.2.1 (14.2.1 x001)
MMXCore Routines 14.2.1 (14.2.1 x001)
Mosaic Tiles 14.2.1
Multiprocessor Support 14.2.1 (14.2.1 x001)
Neon Glow 14.2.1
Note Paper 14.2.1
NTSC Colors 14.2.1 (14.2.1 x001)
Ocean Ripple 14.2.1
Oil Paint 14.2.1
OpenEXR 14.2.1
Paint Daubs 14.2.1
Palette Knife 14.2.1
Patchwork 14.2.1
Paths to Illustrator 14.2.1
PCX 14.2.1 (14.2.1 x001)
Photocopy 14.2.1
Photoshop 3D Engine 14.2.1 (14.2.1 x001)
Photoshop Touch 14.0
Picture Package Filter 14.2.1 (14.2.1 x001)
Pinch 14.2.1
Pixar 14.2.1 (14.2.1 x001)
Plaster 14.2.1
Plastic Wrap 14.2.1
PNG 14.2.1
Pointillize 14.2.1
Polar Coordinates 14.2.1
Portable Bit Map 14.2.1 (14.2.1 x001)
Poster Edges 14.2.1
Radial Blur 14.2.1
Radiance 14.2.1 (14.2.1 x001)
Range 14.2.1 (14.2.1 x001)
Read Watermark 4.0
Reticulation 14.2.1
Ripple 14.2.1
Rough Pastels 14.2.1
Save for Web 14.2.1
ScriptingSupport 14.2.1
Shake Reduction 14.2.1
Shear 14.2.1
Skewness 14.2.1 (14.2.1 x001)
Smart Blur 14.2.1
Smudge Stick 14.2.1
Solarize 14.2.1 (14.2.1 x001)
Spatter 14.2.1
Spherize 14.2.1
Sponge 14.2.1
Sprayed Strokes 14.2.1
Stained Glass 14.2.1
Stamp 14.2.1
Standard Deviation 14.2.1 (14.2.1 x001)
STL 14.2.1 (14.2.1 x001)
Sumi-e 14.2.1
Summation 14.2.1 (14.2.1 x001)
Targa 14.2.1
Texturizer 14.2.1
Tiles 14.2.1
Torn Edges 14.2.1
Twirl 14.2.1
Underpainting 14.2.1
Vanishing Point 14.2.1
Variance 14.2.1 (14.2.1 x001)
Variations 14.2.1 (14.2.1 x001)
Water Paper 14.2.1
Watercolor 14.2.1
Wave 14.2.1
Wavefront|OBJ 14.2.1 (14.2.1 x001)
WIA Support 14.2.1 (14.2.1 x001)
Wind 14.2.1
Wireless Bitmap 14.2.1 (14.2.1 x001)
ZigZag 14.2.1

Optional and third party plug-ins:

Camera Raw 8.3
Camera Raw Filter 8.3
Plug-ins that failed to load: NONE
Flash:
Adobe Exchange
Kuler
Installed TWAIN devices: NONE

---------------
Lets see if that helps and we can figure out that problem.

[J453]

I would suggest restoring your prefs to see if the problem goes away.

http://blogs.adobe.com/crawlspace/201...

(Save your old prefs by moving them to the desktop:You have some non-default settings.

It helped another customer here: http://forums.adobe.com/message/61236...

If that helps, we can narrow down the setting that's adversely affecting your hardware.

[Cervise]

I tried to do so, no change at least.
I moved the "Adobe Photoshop CC Prefs.psp" to the desktop, settings were reseted, but the issue is still there.

[Cervise]

No more help?

[Andymc7]

Wow, I find it pretty unbelievable that this issue still isn't addressed. Not only is the pen tool lagging(and randomly works fine for a while, then starts lagging again), but I also can't preset the path operations mode with the + and - keys like in CS6. This is irritating to say the least, especially since the pen tool is a vital part of my daily workflow.

Adobe, are you hearing us???

(specs: Win7 64, plenty of ram, nvidia gt 630, recently updated drivers, did a clean reinstall of CC, trashed prefs, changed multiple options in Preferences>Performance)

[Cervise]

Thats what i ment, when i was writing first. At first "Wow we care" but then "Let some gras grow over those low % affected guys with their problems, they are not worth it bein cared about".

[Andymc7]

Yeah Klutman you seem to be right.. So then Adobe needs to understand that 1. A large percentage of us are Windows users, and 2. A very large percentage of us use the pen tool!

Please, can someone from Adobe at least respond to the thread?

[Andymc7]

I'll take that as a "no"..

Seriously??

[Cervise]

Still hoping for some anwsers... Why you are ignoring us?

[J453]

Try this:

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://blogs.adobe.com/crawlspace/201...

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If doing both of those doesn't help, select Edit>Preferences>Performance... and click [Advanced Settings...]. Set the Drawing Mode to "Basic" and restart Photoshop.

[Andymc7]

Thanks for responding Jeffrey,

I've tried all of these methods and unfortunately the pen tool lag is still there, and inability to preset the path mode still isn't working correctly.

Today to my delight the pen tool suddenly worked fast again, but only for about 1/2 hour, then went right back to lagging.

[Andymc7]

.. I really don't want to simply be one who jumps on a forum to complain, but I'm a graphic designer/artist who frequently composites digital room settings. I'm currently trying to pen around some bedding to place it on a new bed frame (the lasso isn't accurate enough, and I can't use the alpha channel trick because of the background in the image). Just posting this to demonstrate just how frustrating and counterproductive a lag like this would be on every click of the mouse.

[Andymc7]

Any more info for us Jeffrey, or will we just have to hurry up and wait for an update?

[J453]

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...