P: Photoshop 23.2 crashes on startup with Adobe Design To Print plugin installed - macOS

[derekwatson]

Nothing will enable it to run, uninstal and reinstall with no plugins, running on Mac OS 12.2.1.

Previous version installed and runs perfectly.

[furzle]

also...I already tried uninstalling and installing an older version of PS with same exact result.

[ed_f]

I am having this exact problem. Have also done all the safe starts, re-installs, can't get it to startup. Also the same Illustrator, Bridge and others start up just fine. I have removed 3d mouse, graphics tablet. Nothing works. I also get the crash report wanting to submit to Apple. this is definitely a thing.

[J453]

Have you ever had "Adobe Design to Print" plug-in installed? See: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-23-2-crashes-on-startup-macos/id...

[ed_f]

Same issue here  - check for the Adobe Design to Print, I do not have it on my system.

[furzle]

Yes, I have had the design to print installed- why? shoud I find and dump it? I finally got photoshop to function after removing half of my files off my hard drive to free up my internal drive- which is ridiculous but it seemed to help and i was able to launch and work on a small file in photoshop, but still not anything large.

but, I'm now having issues with illustrator crashing. Neither PS or Illustrator can handle any files that are large and complex without crashing, when I regularly used to work on 1 gigabyte sized files!

[J453]

"Adobe Design to Print" does cause a crash in 23.2.1 - you could roll back to 23.1.1 or remove that plug-in. Instructions are in the correct answer in this thread.

[furzle]

I did not find the design to print files on my computer- i must have deleted those a while ago- but I followed the instructions i found a couple of the "generator" folders - which i deleted.  I am able to use photoshop as of yesterday, after removing about half my hard drive stored files...but unclear why now it's working.

[cathyk4721092]

I had the same issue and my problem was the design to print plug-in, not preferences. I would call Adobe support and let their tech take control to find the problem. That's what I did. I never would have found the problem on my own.

[Mohit Goyal]

Engineering is looking into this issue. We will update you on this thread. 

Thanks,

Mohit

[edu229985692ta9]

nothing yet?

[derekwatson]

Updates have fixed the issue for me...

[Agrita Jain]

Glad that the issue is fixed for you with the new release.

[Agrita Jain]

Kindly update to Photoshop 23.3 version, as we have fixed the crash in the same.

Also few users have responded that no crash has occured for them with new update.

If you have Adobe Design To Print plugin installed, then it is also one of the reasons for the crash on launch.

Please update the latest version of the plugin from Adobe Exchange, which in turn will prevent crash.

[nancyeloc]

Just to be sure, do I just send to trash the Adobe extension Design to Print? Or is there an uninstall?

[Agrita Jain]

Hi @nancyeloc

We have also released an update for the plugin which you can find at:

1. Launch Creative Cloud Desktop App.
2. Go to Stock & Marketplace>Plugins>Manage Plugins
3. Update button is highlighted with Adobe Design to Print Plugin, Select it to update the plugin.

You can choose to uninstall it from Creative Cloud Desktop App with the following steps:

1. Launch Creative Cloud Desktop App.

2. Go to Stock & Marketplace>Plugins>Manage Plugins

3. Click on the 3 dots pop-up menu for Adobe Design to Print Plugin, and select uninstall.

We recommend updating the Plugin and use it along with Photoshop 🙂

[Mohit Goyal]

Please update Photoshop to the 23.3 version to resolve this issue.

Thanks,

Mohit

[nancyeloc]

Thanks, this happened when I did update to 23.2. I was able to uninstall
the plug in and it worked fine after that.
thanks,
--

NANCY COLE | 203.240.1950 | nancycolestudio | @nancycolestudio

[Marina24068033bkdc]

Yeah, rollback does not work for me. I do not have the option 
(yes I am following all steps from the troubleshooting suggestments). The plug-in workaround does not work as well. Please do resolve this as some of us work with Adobe apps for a living, thank you.