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P: Photoshop 23.2 crashes on startup with Adobe Design To Print plugin installed - macOS

6 Votes
Explorer ,
Feb 16, 2022 Feb 16, 2022

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Nothing will enable it to run, uninstal and reinstall with no plugins, running on Mac OS 12.2.1.

 

Previous version installed and runs perfectly.

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correct answers 2 Correct answers

Adobe Employee , Apr 15, 2022 Apr 15, 2022

Hi @nancyeloc

 

We have also released an update for the plugin which you can find at:

  1. Launch Creative Cloud Desktop App.
  2. Go to Stock & Marketplace>Plugins>Manage Plugins
  3. Update button is highlighted with Adobe Design to Print Plugin, Select it to update the plugin.

 

You can choose to uninstall it from Creative Cloud Desktop App with the following steps:

1. Launch Creative Cloud Desktop App.

2. Go to Stock & Marketplace>Plugins>Manage Plugins

3. Click on the 3 dots pop-up menu for Adobe Design

...

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Adobe Employee , Apr 14, 2022 Apr 14, 2022

Kindly update to Photoshop 23.3 version, as we have fixed the crash in the same.

Also few users have responded that no crash has occured for them with new update.

 

If you have Adobe Design To Print plugin installed, then it is also one of the reasons for the crash on launch.

Please update the latest version of the plugin from Adobe Exchange, which in turn will prevent crash.

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43 Comments
Participant ,
Feb 27, 2022 Feb 27, 2022

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also...I already tried uninstalling and installing an older version of PS with same exact result.

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Explorer ,
Mar 03, 2022 Mar 03, 2022

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I am having this exact problem. Have also done all the safe starts, re-installs, can't get it to startup. Also the same Illustrator, Bridge and others start up just fine. I have removed 3d mouse, graphics tablet. Nothing works. I also get the crash report wanting to submit to Apple. this is definitely a thing.

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Have you ever had "Adobe Design to Print" plug-in installed? See: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-23-2-crashes-on-startup-macos/id...


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 03, 2022 Mar 03, 2022

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Same issue here  - check for the Adobe Design to Print, I do not have it on my system.

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Participant ,
Mar 03, 2022 Mar 03, 2022

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Yes, I have had the design to print installed- why? shoud I find and dump it? I finally got photoshop to function after removing half of my files off my hard drive to free up my internal drive- which is ridiculous but it seemed to help and i was able to launch and work on a small file in photoshop, but still not anything large.

but, I'm now having issues with illustrator crashing. Neither PS or Illustrator can handle any files that are large and complex without crashing, when I regularly used to work on 1 gigabyte sized files!

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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"Adobe Design to Print" does cause a crash in 23.2.1 - you could roll back to 23.1.1 or remove that plug-in. Instructions are in the correct answer in this thread.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Mar 03, 2022 Mar 03, 2022

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I did not find the design to print files on my computer- i must have deleted those a while ago- but I followed the instructions i found a couple of the "generator" folders - which i deleted.  I am able to use photoshop as of yesterday, after removing about half my hard drive stored files...but unclear why now it's working.

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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I had the same issue and my problem was the design to print plug-in, not preferences. I would call Adobe support and let their tech take control to find the problem. That's what I did. I never would have found the problem on my own.

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Engineering is looking into this issue. We will update you on this thread. 

 

Thanks,

Mohit

Status Investigating

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New Here ,
Apr 05, 2022 Apr 05, 2022

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nothing yet?

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Explorer ,
Apr 05, 2022 Apr 05, 2022

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Updates have fixed the issue for me...

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Glad that the issue is fixed for you with the new release.

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Kindly update to Photoshop 23.3 version, as we have fixed the crash in the same.

Also few users have responded that no crash has occured for them with new update.

 

If you have Adobe Design To Print plugin installed, then it is also one of the reasons for the crash on launch.

Please update the latest version of the plugin from Adobe Exchange, which in turn will prevent crash.

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Just to be sure, do I just send to trash the Adobe extension Design to Print? Or is there an uninstall?

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Hi @nancyeloc

 

We have also released an update for the plugin which you can find at:

  1. Launch Creative Cloud Desktop App.
  2. Go to Stock & Marketplace>Plugins>Manage Plugins
  3. Update button is highlighted with Adobe Design to Print Plugin, Select it to update the plugin.

 

You can choose to uninstall it from Creative Cloud Desktop App with the following steps:

1. Launch Creative Cloud Desktop App.

2. Go to Stock & Marketplace>Plugins>Manage Plugins

3. Click on the 3 dots pop-up menu for Adobe Design to Print Plugin, and select uninstall.

 

We recommend updating the Plugin and use it along with Photoshop 🙂

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Adobe Employee ,
Apr 15, 2022 Apr 15, 2022

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Please update Photoshop to the 23.3 version to resolve this issue.

 

Thanks,

Mohit

Status Fixed

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New Here ,
Apr 15, 2022 Apr 15, 2022

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Thanks, this happened when I did update to 23.2. I was able to uninstall
the plug in and it worked fine after that.
thanks,
--

NANCY COLE | 203.240.1950 | nancycolestudio | @nancycolestudio

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New Here ,
Apr 16, 2022 Apr 16, 2022

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Yeah, rollback does not work for me. I do not have the option 
(yes I am following all steps from the troubleshooting suggestments). The plug-in workaround does not work as well. Please do resolve this as some of us work with Adobe apps for a living, thank you.

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