• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
16

P: Photoshop 23.3 opens images with everything in white color.

Explorer ,
Apr 12, 2022 Apr 12, 2022

Copy link to clipboard

Copied

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

 

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

 

result.jpg

Bug Fixed Locked
TOPICS
macOS , Windows

Views

47.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Adobe Employee , Apr 21, 2022 Apr 21, 2022

This should be fixed by the 23.3.1 update that just went out.

Status Fixed

Votes

Translate

Translate
Adobe Employee , Apr 20, 2022 Apr 20, 2022

Hi all,

 

We're happy to announce the release of Photoshop 23.3.1 which includes the fix for this issue. Please update Photoshop and share your feedback with us.

 

To update Photoshop to 23.3.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Thanks,

Mohit

Status Fixed

Votes

Translate

Translate
Adobe Employee , Apr 14, 2022 Apr 14, 2022

Try this: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

Votes

Translate

Translate
replies 448 Replies 448
448 Comments
Community Expert ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Hi

Try unchecking GPU Compositing in preferences and restarting Photoshop to see if it helps

2022-04-17 11_43_33-Preferences.png

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

I did the unchecking of the GPU Composting like Ged_Traynor mentioned and it worked.  Thank you Ged!  I appreciate the help!

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied




<meta charset="UTF-8" />





Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

I have similar problem.  I can open and see my photo in the workspace, but when I go to duplicate the layer, the layer is white. Although the photo appears in the layers thumbnail for both the original and duplicate photo.  Just for fun I cut a section of the duplicate "white layer" in my workspace, no visible change to the workspace but in the layers panel I can see the thumbnail shows the cut I made.

I'm going to try davescm idea and let you all know.

Lydia and Craig

 

IT WORKED !!!

Thank you Davescm. I have been wasting so much time the last 3 days trying to figure it out.

 

 

 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

This just fixed my issue with moving a PNG watermark onto a photo. Thank you!

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

It’s a bug in the latest in the last upgrade…go to:
Preferences/performance/advanced/and in check the GPU BOX
--
Sent from Gmail Mobile

Votes

Translate

Translate

Report

Report
Explorer ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Go to:
Preferences/performance/advanced then advanced and untick the GPU box
--
Sent from Gmail Mobile

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Well Saif, this is good timing for me. I'm having a similar problem, but for me the layers go white as soon as you add a second layer.  Weird weird.  As soon as I'm done freeing up some hard drive space I'll try your fix.  I have a bunch of portraits that are a week overdue.  I just updated my photoshop and now this happens. Sigh.  it never ends, haha.

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Is anyone else suddenly getting just a pure white panorama from automate/photomerge in the newest download of PS CC?  I was merging a turkey on snow with trees in the background, None of the original images are pure white.  They show up looking completely normally in their layers pallet thumbnails with completely normal looking masking thumbnails as well. but nothing other than white is showing on the main pano image.  Oddly enough the preview to resize it down shows the image but the resized image is also pure white.  I tried twice to upload the downsized file as a tif and this website throws this error    "

Correct the highlighted errors and try again.

  • The attachment's untitled_panoramawhite.tif content type (image/tiff) does not match its file extension and has been removed.

"

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Yeah, changing to 16-bit did it for me, at first glance anyway.  Who woulda thought adding complexity would solve it? 

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

People with unsupported GPU's are getting white screens for just about anything:

 

P: Photoshop 23.3 opens images with everything in white color.

 

Preferences > Performance > GPU Settings > Advanced > GPU compositing [ ] – uncheck/deactivate this new feature.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

That did the trick.  

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Hello everyone,

 

I had updated Photoshop two days before.

I've just started work and facing below issue:

'When I am transfering one image to another image it shows that layer has come, but it is not showing, like it is null object :('

 

Do you have the same problem?

 

I really appriciate if anybody can help me out in this error.

 

Thanks in advance!

Pratik

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

@Pratik_Mevada 

 

Perhaps this is another issue with:

 

Preferences > Performance > GPU Settings > Advanced > GPU compositing [ ] – uncheck/deactivate this new feature.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 17, 2022 Apr 17, 2022

Copy link to clipboard

Copied

Si je crée un calque de fusion ou autre, ma photo d'origine est cachée par le nouveau masque qui est tout blanc...

Que faire ?

Merci.

Capture d'écran 2022-04-18 07.54.53.png

 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

This helped me. 
I was facing a white screen on any artwork while adding a text. 
Now that i have deactivated this, it works but the whole artwork display is pixelated. Any idea what to do?

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Hi

Try going into the Photoshop preferences by hitting Ctrl + K and disable GPU Compositing then restart Photoshop to see if it helps

2022-04-18 10_41_18-Window.png

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Merci Beaucoup Ged ! 

Cela fonctionne parfaitement, merci, merci, merci !!!

 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Today I opened photoshop as always but I cant use any brush, when I paint nothing appears on the canvas but I see I'm painting beacuse is in the navigator, then when I disable the background layer I see the strokes I did but surrounded by a glitchy transparent efect.

 

I also reset the tools and reinstalled all the program but is still buggy

 

643b8c95-84c6-4505-bd7c-1c7dbcd9ac15.jpg

 

Votes

Translate

Translate

Report

Report
Community Expert ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

The latest version has put more of the compositing workload onto the GPU rather than the CPU. That is good news as it should help performance with the larger image files we use these days. However, it could expose existing bugs in GPU hardware or drivers.
You can try going to Preferences > Performance > GPU Settings >Advanced and unchecking GPU Compositing. Then close and restart Photoshop.

If that helps, try updating your GPU drivers to the latest versions designed for creative work (e.g NVidia release Studio drivers) and when updating use the clean install option. Once done you can try rechecking the GPU compositing option and restarting Photoshop.

 

Dave

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

It worked!!! Thanks a lot

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

La solución es perfecta    Gracias   Â¡Â¡Â¡Â¡Â¡Â¡Â¡Â¡

 

Votes

Translate

Translate

Report

Report
New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Im having problem with Photoshop too ! 

i cant do anything 

once it opens, and load an image it stays few seconds and shutt off 

png imgs appears like nothinghhhhh-01.jpg

Votes

Translate

Translate

Report

Report
Participant ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

They changed things up with this last update, messed a lot of people up.
Go to preferences, performance and Advanced Setting under the Graphics
Processor Settings and untick GPU composting. That should take care of it.

Votes

Translate

Translate

Report

Report