P: Photoshop 24.2 When trying to open or save box is blank

[Rick28874801iwnm]

When tryin to open a file by choosing the file menu then open the browse box is blank. Version 24.2

[SirBWesley]

I just updated to Photoshop 24.2 and now when I try to "save as" or "save as" copy the dialog box is completely blank!

FYI, "export as" is fine and I am on MacOS 12.6.3 and Intel i9

I hope this is an easy fix?

[Jeff Arola]

Try resetting the photoshop preferences by going to Photoshop>Preferences>General, clicking

on Reset Preferences On Quit and restartting photoshop.

https://helpx.adobe.com/photoshop/using/preferences.html

[SirBWesley]

Looks like resetting the preferences fixed the issue!

Amazing. Thank you.

[SirBWesley]

But now it looks like I have another blank dialog box when I click "Open" from the home screen and then click the "open cloud documents" button (see screenshot).

Help again?

 

[rachelleg86637997]

When I go to save, the window is blank!

[headTrix Training]

looks like this is a recovered file with a black screen? Did you quit and reopen photoshop?

did you try resetting the preferences? Command or Control + K and then click Reset Preferences.

Hope that helps!
mark

[Jeff Arola]

Have you tried restarting your Mac?

[rachelleg86637997]

The file is recovered because I had to force quit in order to get rid of that screen.  Now I can't save anything.

[headTrix Training]

Ok, that seems weird. Did you try deleting the preferences? Or restart holding down Command+Option+Shift (Ctrl+Alt+Shift on PC)

[rachelleg86637997]

I don't want to lose my preferences so I didn't do that.  Yet. It is very weir

[headTrix Training]

Ok, I get that. You can copy your preferences file, then put it back. that might work

Check out this article: https://www.bwillcreative.com/how-to-reset-backup-and-restore-your-photoshop-preferences/

usually it can help. See it works before putting your old preferences back. But those files can get corrupt.

Thanks,

mark

Hope that helps!
mark

[wu28609865mv4l]

解决了吗？我的也是同样问题

[CShubert]

Hi @rachelleg86637997 sorry you are seeing this.

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

Thank you,

Cory

[rachelleg86637997]

Hello,

I thought it fixed itself, but apparently not.  I removed my preference settings, restarted photoshop.  I replace my preferences.  It worked for a bit, then started again.  I REALLY don't want to lose my preferences.  Is there any other solutions?

Here's my system information.

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72 arm64 Number of Launches: 96 Operating System: Mac OS 13.2.1 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 8192 MB Free memory: 3457 MB Memory available to Photoshop: 5523 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.0.0-main.12-ps.2 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Unknown - Core Sync Running: Unavailable - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
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isGPUCapable: 1
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IsNativeGPUCapable: 1
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HasSufficientRAM: 1
GPU accessible RAM: 5,726 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Display: 1 Display Bounds: top=0, left=0, bottom=1260, right=2240 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

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[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=782109534 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64

[184 ms]
Start sniffer 2023-03-07 09:38:46
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API version: 2.1 (2.1 Metal - 83)
Device version: 2.1 (2.1 Metal - 83)
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GLSL version: 1.20 (1.20)
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API version: 1.2 (OpenCL 1.2 (Dec 16 2022 20:37:40))
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------- Sniffer output
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All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.2.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.2 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.2 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.2 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.2 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.2 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.2 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.2, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.2 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.2.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.2.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.2.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.2 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.2 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.2 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.2 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.2.0, © 1991-2023 Adobe. 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All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.2.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.2, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.2 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.5.0.41 - from the file "Required Folder" CDO: 1.136.0
CmdN: 1.16.1
CDP: 1.160.0
Projects: 1.7.0 Loaded at: 103 ms - launch time impact: 243 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder" Loaded at: 6380 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 104 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 104 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder" Loaded at: 6302 ms - launch time impact: 1 ms Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 6381 ms - launch time impact: 1 ms Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder" Loaded at: 6381 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 6257 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 6258 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder" Loaded at: 6405 ms - launch time impact: 8 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 36 Installed TWAIN devices: NONE

[CShubert]

Thank you for your sysinfo @rachelleg86637997 as we look at it, it appears you don't  have enough RAM to run Ps as a minimum of 8gb is required, yours:

Memory available to Photoshop: 5523 MB

Please review this doc to make sure you computer specs will work effectivly with Ps:

https://helpx.adobe.com/photoshop/system-requirements.html

[angelaheyhello]

This was happening to me too - it had been at least a few days and I can't save anything in photoshop.
My software was up-to-date when it started happening.
I tried uninstalling and then re-installing photoshop (selecting 'keep' my preferences) and this did not resolved anything. 
I uninstalled but this time removed all preferences - and it seems to be working (for now)
A bit annoying to have to set up all my preferences again though...

[rachelleg86637997]

Hi Corey,

Thank you for helping me. I'm not sure why it would be that.  I've been using Photoshop cc 2022 and 2023 for awhile now with no problems.  I recently did an update and im pretty sure that's when it started.  I just uninstalled PS22 .  I'm wondering if that will help?

[rachelleg86637997]

Is there somewhere I can call for help?

[CShubert]

Here is contact info for support:

https://helpx.adobe.com/contact/phone.html

[PGISD Technology]

Is resetting the preferences a permanent fix? Also, if I have a lab with students, does each student have to do this or will it fix it for all students logging in?

[rachelleg86637997]

Thank you so much Cory.  Calling helpe because I do not understand this stuff!

I had to change multiple settings here and it has something to do with MAC.  Thank you for everything!

[Hugo28791497soy1]

That is happen to me too! It starts happen after I update the product.

[baopieee]

i'm in the same situation and have tried everything i could (restarting my Mac, reinstall Photoshop, even the preference solution above) but nothing shows up from the Save Dialog Box in Photoshop. However, it is possible for me to save works on available files in my Mac.

[CShubert]

Hi @Rick28874801iwnm sorry to hear this.

Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

[Rick28874801iwnm]

No luck, had the same issue.