P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[kobudoken]

Same issue here since this afternoon, after working in it this morning. Freezes at startup while loading preferences and RAM fills up forcing to close programs. I have already removed photoshop beta and will now try removing all Adobe apps

[Sadim]

J'utilse photoshop depuis plusieurs années sur M1 sans problème.

Je l'ai pas utilsé depuis un mois.

Aujourdh'hui je n'arrive pas à l'ouvrir

J'ai désinstaller et installer, toujours pas.

Est-ceque quelqu'un a le même problème?

[Ged_Traynor]

@Sadim try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[Burak29367382ltk5]

I could not solve the error in the loaded file. When trying to open Photoshop, it gives an error like this and freezes. I couldn't open it in any way.

[zuziika]

Hey i solved the problem too... i just deleted all adobe apps also creative cloud deleted all appdata with adobe files... restarted pc and checked if there is still something and delete all adobe files in appdata and installed cloud and adobe programs again. Now its work perfectly fine finally 

[Burak29367382ltk5]

I could not solve the error in the loaded file. When trying to open Photoshop, it gives an error like this and freezes. I couldn't open it in any way.

[Thorsten Schulz]

Hello @Sameer K 
I use Photoshop 25.11 and BETA 25.12 on Windows 10 Version 22H2 (Build 19045.4651).
The problem has existed since yesterday's BETA update.

Thank you.

Sincerely
Thorsten
Werbeagentur Schulz-Design 

[Thof]

Delete all beta, mine does work again. I cannot believe it.

Thank you community

[Marco39044802edpv]

Yep, same problems today for me. Creative cloud report today's updates fro PS24 & PS Beta, but no way to open them on my MacBookPro.

There's anyone who could suggest any solution? thanks a lot in advance.

[carmenp1]

Support thru the chat box fixed my problem. I can open photoshop. They
had to fix the problem via remote desktop. Worth it. I think he used the
creative cloud scrub tool or something like that.

[kobudoken]

tried this, and now it freezes at 'activting extension... Halide Bottlenecks'

[Cyberclaude_France]

Exactement le même problème. L'outil Adobe cloud cleaner tool et la réinstallation de tous les modules, a été la bonne solution même si seulement photoshop 25.11 était affecté ! N'oubliez pas de rajuster vos paramètres après l'installation !

[carmenp1]

My issue was resolved by adobe support. I started a chat on adobe's
website. I allowed remote access to my desktop and they fixed it.
Photoshop works great now.

[carmenp1]

See my comments on this thread about what I did. It got fixed.

[PSHoudini]

My PC froze today while using Photoshop and opening a smart object in Illustrator. 

I restared my PC twice but none of my Photoshop versions were opening. They just froze in the loading panel. 

I had to unninstall all the adobe apps from my PC and re-install them all again and aparently it's working back again. (but I lost all my preferences...witch sucks)

[Enlightened_Canvas0D4C]

Delete all versions of Beta apps you have on your system. After that, you should be able to open Photoshop and Illustrator.  Once I opened Photoshop, I reinstalled all of the Beta apps and everything is working fine

[Ren� Nu�o]

@jorger47541837 revisando los comentarios del foro, pude resolverlo utilizando el "Clean All" que sugiere @Celestial_self0D44 

Siguiendo las instrucciones te llevas como 15 min, pero al final si vuelve a funcionar photoshop. Ojo, parte del concepto de reinstalar TODO, pero seguramente la herrmienta eliminar resgitros adicionales que el desinstalador no hace.

Éxito!!!

[Jo3903865069fs]

Hello guys, I got a mac studio m2 max 32gb with 15.0 bèta (24A5309e) running. This weeks update I installed yesterday and suddenly my Photoshop and Illustrator normal and beta's wont start up. They hang right away. 

[andyn7783422]

I didn't need to use the cleaner app. Deleting all the beta apps got my Photoshop/Illustrator/inDesign back to working.

[eliam36984791]

I contacted Adobe support and solved it on Mac by renaming the "Adobe" folder contained in "Library/Application Support" to "OLD_Adobe"

[Bogdan Bobo]

The correct answer is:

1. Use the Creative Cloud Cleaner tool.

2. After selecting the language (e) and confirming that you want to continue (y), choose the option "3. CC Apps, Creative Cloud & CS6."

3. A list of all installed Adobe programs (including beta versions) will appear, and each program has a corresponding number. Enter the number corresponding to the beta version and confirm.

4. Repeat the process for each beta version.

The advantage of this method is that it only removes the BETA applications from CC and does not uninstall anything else. The beta applications can still be used if you create a shortcut from the folder where they are installed. Minimum duration and effort.

[premiere issues]

I am on iMac 2020 maxed out, yesterday I used it no problems, today it won't open. Not even the regular one.

What is happening?

[AxelMatt]

Please see here:

P: Photoshop can't open, freezes on splash image, ... - Adobe Community - 14781463

[Jason_InHouse]

I am having the same issue on my Mac. But if I pause the sync of shared libraries, all the apps work. You may want to try that before a complete reinstall. There may be an issue with the latest updates and library syncing.  Someone tell Adobe also. 

[PotatingPhotographer]

I am facing the same issue. Did you find the solution to it?