P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Esteban34924619ox8m]

Hi everyone,

I’m running into a serious issue with Photoshop 2024 on my Mac Mini (2023 M2, 8GB RAM). I’ve been working without any problems for a long time, but today, Photoshop suddenly crashed while I was trying to launch it. My Mac gave me an alert saying the system had run out of memory for applications, but Photoshop was just starting up. The system reported that Photoshop was trying to use 43.41GB of memory, which I obviously don’t even have available on this machine.

I’ve already tried launching Photoshop with the Shift key to bypass third-party plugins, resetting preferences, and even uninstalling and reinstalling the app, but nothing seems to work. The problem persists, and I’m stuck.

Has anyone else encountered this issue? Any suggestions or solutions would be greatly appreciated!

Thanks in advance for your help.

[CoryShubert]

Hi @Andy28735431qrg5 

We are aware of this issue and working on a solution.  For now, delete these beta apps if you have them and let us know if this solves it for you.

As the team investigates this issue, it has been determined that if you remove these beta apps:

• Media Encoder beta
• After Effects beta
• Premiere Pro beta and
• Character Animator beta

your other Adobe apps should open as expected.

Thanks,

Cory - Photoshop Product Manager

[JohnnyRocket]

removing the betas fixed, but I'm hoping to get my betas back.

[brucecoull]

When i load Photoshop CC 25.11 the screen freezes at readiing prefrences any help most appreciated ,I am not very computer savy.     Many Thanks.  Bruce.

[Jengstern¨]

Same problem. Rather not have to uninstill all my software..

[GeraldBesson]

I just used Creative Cloud Cleaner Tool follwoing instructions. Removed everything on the list + Creative Cloud desktop + Ps + all the Beta versions from every app. Then re-install CC and Ps. Ps is finally working! Thank you!

[Nancy OShea]

[Moderator moved from Using the Community forums to Photoshop.]

Do you have an BETA apps installed on your system?  You might want to unistall them for the time being.

See Restore Preferences from Backup

https://helpx.adobe.com/photoshop/using/preferences.html#restore-preferences-backup

[Andy28735431qrg5]

Thank you Cory this has worked.

[Kesly319790119ttw]

Yes I know this is a common question ... I tried everything on the adobe forum. 

Even tried everything in the link below, but I have a mac and these files are no where to be found. Seems a bit too old

https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

Photoshop just suddenly stopped working .. I did not add anything to it. I need help.. I have a project that has a deadline and needs to be finished.

[sebastianh3571033]

Same here. Photoshop stopped working on MacOS just today. Luckily I don't have to meet deadlines, but – as strange as it may sound – I'm kinda happy that others experience this issue as well, so a fix might be on the way.

Nothing of the above mentioned document https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html helped, even reverting back to an earlier version does not work. Other Adobe apps work fine, just Photoshop won't start. I'm on MacOS 14.6.1

[INDIEFEMME FILMS]

I unistalled all Beta apps. PS, AI, IN won't open. AE and CH open just fine. Sorry guys - this only happened because I'm on a deadline. lol

[JustWayne]

Removing all Beta apps worked but we shouldn't have had to do that just to use Photoshop. Adobe needs to get this figured out and fix it correctly. 

[phototom1]

Same problem on Win10 I deleted all beta apps then deleted PS did a reinstall on PS only did a restart and all is well.


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[phototom1]

Same problem I deleted all beta app then deleted PS reinstalled PS did a restart all is well.


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[phototom1]

Delete all Beta apps then delete PS then do a reinstall on PS do a restart alls well here I was having same problem 


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[phototom1]

Same problem I deleted all beta apps then deleted PS did a reinstall on PS did a restart and all is well.


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[RUFFSTUFF Media]

I have the same problem and uninstalling the listed beta apps worked for me.

[RMPainter]

Happening to me as well. 

[amandakcornelius]

Im having the same issue and just wondering if there is a fix on this?

[lance.a.diamond@gmail.com]

This Worked.

As the team investigates this issue, it has been determined that if you remove these beta apps:

• Media Encoder beta
• After Effects beta
• Premiere Pro beta and
• Character Animator beta

[defaultso1tjjfi8zdq]

I was having this issue as well now for 36 hours... removing the beta applications fixed issue. Thank you Cory Shubert!!

[CMass]

I think you might be running into this issue: https://adobe.ly/3WVQv8D

Please follow this post and add your vote. 

^CM

[Alan Anderson]

Yes -- I had the same problem and I uninstalled Media Encoder Beta and Priemiere Pro beta and Photoshop Beta now loads fine.

Thanks for the support!

[phototom1]

Delete all beta apps then delete PS then reinstall PS restart should work did for me.

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[Chris25694138dp98]

i just deleted all the beta apps and regular photoshop started opening