New Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
146346 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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T

Tjazzedp

New Participant

Photoshop version 25.11.0 all of a sudden will not load - at first it froze at loading pref... I deleted the big file size Brush pref and still the same - I moved more prefs, so then it would freeze at "Adding extension... Halide Bottlenecks" -- I then deleted Photoshop and downloaded another copy from Creative Cloud - Still it freezes at : "Adding extension... Halide Bottlenecks" -- I've sent in crash reports and I haven't received any response - so I'm posting here looking for suggestions - maybe someone here might help.

B

bryantm37254672

New Participant

I'm having the EXACT same problem!!!!

ravensworthstudios

Participating Frequently

I’m using a MacBook 2019 with the Sonoma. 14.5. After my automatic update a few days ago I can no longer open Photoshop. I had versions 2023 and 2024 and unininstalled them both. Then I reinstalled 2024, same problem. Uninstalled everything again. Then I tried BETA. Samething. I checked to make sure all my Adobe apps worked, no problem. Then I installed the later version, 22.2.0. and that worked. I have no more intuitive ideas. Please help.

c.pfaffenbichler

Community Expert

Did you use the Cleaner Tool before re-installing?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Photoshop 25 should still work with MacOS 14.5 according to

https://helpx.adobe.com/photoshop/system-requirements.html

ravensworthstudios

Participating Frequently

Thank you. The cleaner tool worked perfecctly.

A

Aun Moeid341475485jf0

New Participant

Hi Greetings, I cannot open my photoshop and illustrator the opening screen start till preferences and is hanged up and does not proceed further. It is stuck up at loading only

M

MickMarty

New Participant

Did you get it fixed? I'm having the same issue here.

Celestial_self0D44

Participating Frequently

This issue just started happening to me yesterday on my M1 Macbook 13". It seems like it happened right after the 25.11 update. I have completely reinstalled Photoshop after using the cleaner tool. I have deleted all of my preferences. I have tried reinstalling older versions of Photoshop. It gets stuck at the "Adding extensions...Halide Bottlenecks" message. Eventually I get a pop-up saying my Ram is running out, and it says Photoshop is not responding and taking around 90 GB of memory. All I can do is force quit.

{Thread branched out by moderator from old thread to track similar reports.}

Will

BrianBehm

New Participant

I've been experiencing this same issue since yesterday as well. I'm on a Nov23 Macbook Pro M3 Max with 128 gigs of ram and about 4 1/2 TB of drive open. I've gone through the recommended tasks, have made sure my OS is up to date, and have uninstalled and re-installed both the regular version and the beta version. I tried rolling regular photoshop back and that didn't seem to fix anything either. Noticed that for whatever reason Adobe Illustrator has the same behavior. After Effects, for whatever reason, opens fine.

Celestial_self0D44

Participating Frequently

Yeah, my other Creative Cloud apps work fine. I use Adobe Audition and Premiere Pro and those have no issue. I don't use Illustrator though. I did find someone on Threads (@btouch) that had the same issue and he said, "Spent most of the day working on it, but what the tech eventually found worked for me was using the Creative Cloud Cleaner Tool to fully remove all of my CC installs, and then add them back one by one. I had preferences and Actions (I’ve dozens) backed up for re-import."

I've already tried using the Creative Cloud Cleaner tool on just Photoshop, but maybe I'll just uninstall everything with it and install everything fresh to see if that works. It just makes me nervous with my preferences!

Will

Colin Southern

Known Participant

Per post heading. PC has 10700K CPU - 64GB RAM - Fast 2TB NVMe M.2 SSD - 3080 Graphics Card driving 3 screens.

Have tried resetting preferences file -> no change.

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop. Would you mind checking if launching Photoshop as administrator makes a difference? Did you reset the Preferences by moving the setting folder manually? If not, you can try resetting the Preferences manually using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Let us know how it goes!

Regards,

Nikunj

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