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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 replies
  • 147756 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

475 replies

Participating Frequently
August 12, 2024

If Adobe just sent an email to all registered users saying - This Bug will brick all your graphics apps -- and instead of spending hours or days trying to fix it - do this -- this forum wouldn't be filled with people wondering why something they're spending thousands on suddenly doesn't work

eumesmopontocom
Participant
August 12, 2024

I solved it by downloading the Adobe Creative Cloud Cleaner Tool and uninstalling all the Betas.
Only then did things go back to normal. Here's the step-by-step guide:

https://helpx.adobe.com/br/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participant
August 12, 2024

I was trying to launch photoshop 2024 on my windows laptop however it won't launch and hangs the laptop. i always stops a reading prefernces. Similar this is happeing with illustrator. If anyone can help please do

Myra Ferguson
Community Expert
Community Expert
August 13, 2024

Does your laptop meet the minimum system requirements?

https://helpx.adobe.com/photoshop/system-requirements.html

 

Participant
August 12, 2024

Attempting to open photoshop, gets to the artwork welcome screen, won't open any further. I have unisntalled, reinstalled, updated both system and app, still same result.

I have used the CC Cleaner tool, but this won't recognise photoshop and just removes from list with no prompts.

 

I have unisntalled CC and re installed. Kind of at a loss now. 


M2 MacBook Air 

16gb ram

Derek Cross
Community Expert
Community Expert
August 12, 2024

Which (exact) version of Photoshop and OS?
How much RAM and spare hard-disk capacity do you have?

Does this crashing happen all the time or just with one particular document / have you recently upgraded the version?
Have you tried resetting the Photoshop preferences back to the factory defaults?

Participant
August 12, 2024

it worked. phew

Participant
August 12, 2024

tried that too, photoshop and in design both arent working and my work is being affected by this issue. Nothing seem to work.

Derek Cross
Community Expert
Community Expert
August 12, 2024

Read the pinned post.

Participant
August 12, 2024

I have a similar issue, my Photoshop freezes on the splash screen. The thing is, this issue applies only for Photoshop, every other adobe program that I own, can run perfectly fine. I still can't find a solution.

Participant
August 12, 2024

I had the same thing happen. Mac mini. Sonoma 14.6.1. Uninstalled all beta adobe apps. Trashed cache. Nothing I tried helped. I gave up, uninstalled photoshop and went back to 25.9.1 release, which seems to be working.