P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Ged_Traynor]

@zoee63 try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

[kevaf3d]

Update on my end is I used the Creative Cloud Cleaner Tool as @Celestial_self0D44 suggested and it worked.

Also spoke with customer support, and as @Sameer K mentioned, it was a known issue with Photoshop… particularly with the M1 chip systems, apparently, and he said they were prioritizing a patch for it.

Very frustrating, but I'm hoping my problems are solved for now, since I lost almost the entire workday yesterday trying to fix it.

[ActionMediaLLC]

I have 2716 installed. It's happened with this one and the build before it.

[AlphaJB4]

Hey everyone, I ended up having to reach out to tech support and it took them 90 minutes to remotely fix the problem.  I know it involved downloading the "AdobeCreativeCloudCleanerTool", and it also involved throwing out the cache from ALL the apps.  I can't retend to know exactly what was done, but if you can't fix the problem on your own with this information, budget in an hour to 90 minutes to work with ADOBE tech support (I called but you can have it done via chat as well during business hours).  Don't wait until the weekend!!

[CoryShubert]

Thank you @ActionMediaLLC  have you tried CCD cleaner to make sure there is nothing corrupted in a previous install?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Thanks,

Cory - Photoshop Product Manager

[Annie35145204mld0]

I'm experiencing the same issues as of yesterday. I have a MacBook Pro and it just stalls on the 'adding extension...Halide Bottlenecks' and I have no other option but to force quit. Incredibly frustrating since I need these programs for school right now. I've tried all the troubleshooting methods too including restarting, uninstalling and reinstalling the apps and nothing is working

[JFHiggins]

• Latest version of Mac Sonoma (14.6).
• Latest versions of Photoshop 2024 and Photoshop (beta) - also have rolled back a couple of versions.
• I have cleared out pref/font/support/all folders and uninstalled/reinstalled many times.
• Both apps seem to freeze loading at "Adding Extension Halide Bottlenecks" stage. Beach ball then nothing.
• Have to Force Quit.
• Both apps worked perfectly until yesterday, but not since I updated to Mac OS Sonoma 14.6.

Help??

[Shivani Somayajula]

Hi there, we're sorry for the trouble experience with Photoshop. 

Please check this discussion as already bug is logged and team is working on it.

https://adobe.ly/4c6bmKX

Creative Cloud cleaning steps are mentioned here please try the steps and let us know how it goes. https://adobe.ly/3SvqfzE

Regards, 

Shivani 

[bellomostudios]

I'm suddenly having an issue with PS 2024 not responding. 

I'm running on a Macbook Pro M1 chip and use PS daily and haven't had issues for years.  Out of nowhere, when I attempt to open, the wheel keeps on turning and in the Force Quit dialogue, it's showing as "Not Repsonding".

I have tried uninstalling and reinstalling PS twice.  Restarted computer.  Updaed my OS.  Updated CC.  Signed out and back in of Adobe.  Cleared preferences and tried opening without 3rd party plugins, and I'm still having the same issue.  

I'm able to open LR no problem and PS is now also not responding when trying to open from LR.  

I'm not sure what else to try and need to get this running for client work.  Any ideas would be most appreicated.  

[kevin stohlmeyer]

@bellomostudios If you can go to Photoshop help menu/system info and copy/paste details here.

Offhand it sounds like a lack of resouces - first thing that comes to mind is RAM and HD space. How much of each is available?

[kevin stohlmeyer]

@JFHiggins go to Photoshop Help Menu/System info and copy/paste details in a reply here.

[bellomostudios]

I don't think so...I generally have 6-10gb of RAM avaialble and  over 300gb on my HD.  I have been able to open without any problem and none of that changed. 

[bellomostudios]

Illustrator is doing the same thing.  These programs are suddenly just not opening.  Is anyone else having this issue?  

[Jonah Lee Walker]

Yea it just happened to me on Sonoma 14.5, Mac Studio M2 Ultra 192 GB Ram and 76 GPU Cores. The only thing that got it to work was using the Cleaner Tool. What a pain in the ass.

[Indernirwan]

Can confirm that using the Creative Cloud Cleaner Tool to clean all Adobe apps off the computer fixed the issue. No idea what caused it, as I did not install any new plug-ins or updates. Photoshop and Illustrator just stopped launching one day.

[Celestial_self0D44]

Do you have your Adobe Creative Cloud apps set to auto-update? I bet that this happened when the auto-update to 25.11 was completed. 

[ravensworthstudios]

Thank you. The cleaner tool worked perfecctly.

[Jonah Lee Walker]

Nope no auto update for me.

[totoausveroia]

4 years later, still the same problem. had to change to the 2021 Version. Macbookpro M1 64 GB. Sonoma 14.6 

[AXN Studio]

Ran the cleaner on the whole suite because Illustrator was locking up too. So far everything is working.

[defaultk74pi0k89287]

I've been having the same issue for days now. It started when Photoshop Beta wouldn't open. So Installed the regular stable version, and that one won't open either. Premiere, Animate, and After Effects are all still working.  I've tried uninstalling and reinstalling Photoshop several times but it freezes on bootup until I either force quit or it sucks up all my memory to where MacOS alerts me there's none left. 

Running a MacBook.  Pro 2023 M2 Max with 32GB Ram on Sonoma 14.5

[d3v0tchk4]

I'm facing exactly the same issue for days. 

[d3v0tchk4]

Same issue

Macbook Pro M2 Max sonoma 14.6 96GB RAM

[defaultk74pi0k89287]

I found a solution, but you're not going to like it 😅

Uninstalling and reinstalling just Photoshop/Illustrator didn't work, however, after uninstalling every single program INCLUDING creative cloud, then reinstalling creative cloud and reinstalling all my programs, they all work again.

Sucks to have to do it, but it did fix the problem!

[defaultk74pi0k89287]

**clarifying point** uninstalling all adobe programs, not my entire system -- now that would be a true nightmare