P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Rockbadger]

Same issue. Windows 10, 16G RAM. Using Beta version. Splash screen freezes at 'reading resources', chews up my system and then restarts by itself.  Was working last night now simply will not progress past splash screen.

Tried Premiere Pro to see if it had an issue. Received an MME error and now nothing has sound. I was literally watching a clip on YouTube before I switched to Photoshop then Premiere. Now I have no sound on anything. Speakers are working because they may a turn-on/off noise. Have ASIO4ALL V2 installed.

All signs point to that this issue stems from CC programs.

[realimagesvfx]

I am using the latest version of Photoshop. Photoshop stalls when opening and yet in task manager I see my system ram creep up to nearly 98 percent of usage by Photoshop. 

I rencently update my BIOS because I have a i9-13900k CPU effected by Intels' cpu issues. Although I haven't had any BSOD, but it highly recommend to update the BIOS.

Now Photoshop will not start. The splash screen comes up and it hangs on "Reading Preferences".

What I have tried:

Uninstall Photosho

Cleared my CMOS

Why would Photoshop write nearly 118g to my system ram upon start up?

Any idea how to fix this?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[realimagesvfx]

Confirmed. Remove all BETA Apps.

[charlesp99786319]

This solution worked for me too. I chose the option to remove all preferences. 

Thanks! 

[kathy suer56988783]

me too, but it is also throwing my colors off as it crashes.  I have so much to do, it works just 6 hours ago and now nothing

[jorger47541837]

hola, yo también tengo el mismo problema que veo, varios comentan ahora. Photoshop no abre despues de haber actualizado a la 25.11. Simplemente se queda cargando en la pantalla de carga y utiliza casí toda la RAM disponible del ordenaro hasta que crashea y nunca termina de abrir. Todas las personas que he leido en el foro hoy han reportado el mismo problema y han utilizado los mismo metodos de solución que  son:

-abrir en modo administrador

-abrir desde la app de CC

-reinstalar en limpio

-reinstalar a una versión más antigua (las cuales parecen haber sido corruptas por el problema de la 25.11)

y muchas más..

encontre una solución medianamente viable que fue instalar la versión de 2021, la cual si funcionaba. Sin embargo, necesito las otras funciones por cuestiones de trabajo así como muchas personas en varios de los comentarios.

ADOBE HAGAN ALGO POR FAVOR!!!! HAY GENTE QUE NECESITA TRABAJAR CON ESTO Y NO SE PUEDE ABRIR EL APP

[bryantm37254672]

I'm having the EXACT same problem!!!!

[Emerrow]

I'm on a Mac Studio M1 max, 

The issue has happened on os 14.5, and has now happenened on os 14.6

I ran into an issue today that I cannot seem to fix where photoshop will not open for me. I'll try to lay out everything that is happening and what I've tried to do in order to remedy the issue below. 

Scenario - While I was working, I went over to chrome and tried to drag an image from chrome directly into photoshop 24. I have done this countless times before and I have not once had an issue. Photoshop was not open at the time.

Issue - photoshop acted like it was opening by showing the splash screen, the text even changed as if it were loading and the photoshop icon was bouncing in my dock. But then nothing happens - its just stuck there. I can force quit the program and try to open it again, but the same thing happens. (I'll attach a screenshot of where the splash screen freezes)

Attempts to fix: (all have failed)

1. Power cycle computer

2. Uninstall & reinstall photoshop (keeping preferences)

3. Check for Photoshop update

4. Open photoshop while holding shift and selecting not to load 3rd party plugins

5. Uninstall & reinstall photoshop (deleting preferences)

6. Update mac OS from 10.5 to 10.6

7. Boot computer in safe mode.

I would really appreciate any help on this. My other programs still work and the issue is only isolated to Photoshop. I'm sure I'm missing some details but I'll happily answer any questions in this thread. 

Thank you

[Enlightened_Canvas0D4C]

I reinstalled them all after opening Photoshop and everything seems to be working fine.

[defaultvb7r8pg52hkm]

Can confirm that using the cleaner tool fixed this issue for me as of 8/6/2024. The PS 25.11 update definitely broke something. Glad I found this thread though because my i9 13900k has been causing issues, but luckily it wasn't responsible for this.

[Pablo39037039yh16]

Hola, me surgió un problema de un momento al otro en el inicio de Photoshop, tanto en la versión normal como en la beta. Se queda colgada la pantalla de inicio LEYENDO PREFERENCIAS. ¿Alguien sabe como se resuelve?, reinstalé en reiteradas oportunidades y no se resolvió el inconveniente. Gracias.-

[Mod: Moved to the Photoshop Beta forum]

[georgiakc]

Mine has been crashing all day. I uninstalled all beta programs and now it works again

[pingucat]

chiming in, same issue, had beta illustrator and photoshop on here as well as other versions. m1 mac on sonoma and it all stopped working 

[bomancreative.com]

Could you please tell us which file extensions to delete? Thank you.

[alexv50240868]

Didn't have to use Creative Cloud Cleaner Tool !!!!

Juste follow the advice to uninstall ALL the betas. And if it doesn't work, please triple check that you uninstall everything Beta ! In my case, it didn't work, but going back to Creative Cloud app, and checking twice the linsting of all the Beta apps, I discovered that I forgot Mecia Encoder (at the botton of thevery long list...). Uninstalled it and "voilà", Photoshop works again

Usiing Creative Cloud Cleaner tool will do the same, as it will erase everything ... all your Creative Clouds apps, all the pref files, all the cache, all the plugins, etc, and all the Beta too. 

Better just uninstall the Beta, it's faster and you keep your work environnement 🙂

[bomancreative.com]

I got the same problem this morning and here is how I solved it:

I uninstalled all my Adobe software from CC inside, EXCEPT Creative Cloud itself:

I deleted all preference when uninstalling, except for InDesign and Rush.

Restarted, reinstalled all software and now all us up running fine again. But what a nightmare until I found this thread.

Thank you for that 🙏

Macbook Pro M2 Max, 64 GB Ram, Sonom 14.6

[Tom34491915hnuh]

Thank you very much! Removing Betasdid the trick. Photoshop is working again!

[meetm20451480]

The only solution remove the entire creative cloud by Creative Cloud Cleaner Tool and resinstall the creative cloud again

[AlenNj]

Freezes on Reading Preferences...

Suddenly uses +50GB of RAM.

I've tried re-installing Photoshop, removing preferences when uninstalling, didn't seem to work.

[petrap8563745]

I have the same problem. I tried deleting the folder c:\Users\[my User Name]\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings\. It did not help. Then I also deleted the Cache folders. It did not help. I uninstalled the apps. I deleted all folders related to Photoshop and installed the applications again. I updated the GPU driver - I had for GeForce 40x Game. So I installed the Studio version. The result is still the same. When starting Photoshop, I deleted the settings using CTR+ALT+SHIFT, but also unsuccessfully. I have a GeForce 4080 and 128 GB of RAM. So I don't think my system would be enough. It happened within the last few days

[hillaryc90053896]

Same issue. I am not willing to use the cleaner tool, i pay enough money every month that i should not have to go through such hassles. this is very unprofessional that this issue has not been resolced. 

[Carla36791870pjfl]

I'm having the same issue. Have also tried uninstalling, reinstalling, removing settings folder but to no avail. Sometimes it crashes explorer.exe, this morning it caused a reboot. Very frustrating as I'm in the middle of a large project. Started yesterday for me.

[Future Insight]

I experienced exactly the same, since I updated both apps yesterday.

[Future Insight]

Ok, in this thread you'll find the answer, which worked out for me.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-can-t-open-freezes-on-splash-ima...

Install the Adobe Creative Cleaner tool AND remove all of your BETA applications. Then you should be able to open the normal Photoshop again.