P: Photoshop CC 25.9 (non-beta) Error: 0xc0000142

[MissLiz]

Hi,

I've noticed that there has been an isssue reported with Photoshop CC 25.9 (beta) here about Photoshop failing to start with error 000142.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-beta-v-25-9-cannot-be-start...

However, it looks like this is now occurring on the released version of 25.9.

Photoshop auto-updated itself today (was working fine before), and I  now get the same error 000142 when I try and start it. This is NOT a Photoshop beta version.

This is on Windows 10. CPU is a 14 year old Intel core i7.

I know it's old.... but it's been working fine with no issues 🙂

Is this no longer supported?

If that is the case, why did the auto-updater allow Photoshop to update?

Am I going to need to downgrade back to the previous version or is this issue going to be fixed? 

Seems very strange that if Adobe knew of this issue that v25.9 would be released without fixing it.

If I do need to downgrade, how do I do that? I can't see a way to select a version to install.

Thank you for your help

Liz

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Joshua37433115ku5l]

Ok

[Ged_Traynor]

@Lorenza37612443evvw it's a known issue

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

You can revert back to version 25.7 until Adobe provide a fix

[SPORT00180]

Hello,

cannot open Photoshop 2024 after update. Report: The application failed to start correctly (0xc0000142)

Windows 10

Version: 25.09.0.573

[Ged_Traynor]

@SPORT00180 it's a known issue with older CPU's

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

You can revert back to version 25.7 until Adobe provide a fix

[peter.s.-slovakia]

Vzhledem k těmto skutečnostem bych rád požádal o následující:

Naléhavou opravu: Prosím o co nejrychlejší řešení technických problémů, aby bylo možné software opět plně využívat.
Snížení předplatného: Vzhledem k nemožnosti využívat službu v plném rozsahu žádám o snížení měsíčního poplatku za předplatné do doby, než budou problémy vyřešeny.
Věřím, že Adobe si váží svých zákazníků a že najdeme společné řešení, které bude spravedlivé a uspokojivé pro obě strany.

Děkuji za vaši pozornost a těším se na rychlou odpověď.

S pozdravem,
Peter Salczer, Trnava, Slovakia

Given these circumstances, I would like to request the following:

Urgent Fix: Please address the technical issues as soon as possible to make the software fully operational again.
Subscription Discount: Due to the inability to use the service fully, I request a reduction in the monthly subscription fee until these issues are resolved.
I believe that Adobe values its customers and that we can find a fair and satisfactory resolution for both parties.

Thank you for your attention and I look forward to your prompt response.

Sincerely,

Peter Salczer, Trnava, Slovakia

[peter.s.-slovakia]

Photoshop 25.9 Startup Error (0xc0000142)

Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
MSI 2A9C,Intel H57 (IbexPeak DH)
RAM: 24 GB
NVIDIA GeForce GTX 1050 Ti /GP107-400/ 4096 MB GDDR5 SDRAM [Micron]

Given these circumstances, I would like to request the following:

Urgent Fix: Please address the technical issues as soon as possible to make the software fully operational again.
Subscription Discount: Due to the inability to use the service fully, I request a reduction in the monthly subscription fee until these issues are resolved.
I believe that Adobe values its customers and that we can find a fair and satisfactory resolution for both parties.

Thank you for your attention and I look forward to your prompt response.

Sincerely,

Peter Salczer, Trnava, Slovakia

[PII removed]

---------------------------

Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
MSI 2A9C,Intel H57 (IbexPeak DH)
RAM: 24 GB
NVIDIA GeForce GTX 1050 Ti /GP107-400/ 4096 MB GDDR5 SDRAM [Micron]

[buddie26cz]

I have Photoshop 2024 vs25.9..0 runniing Windows 10 Home Edition. Version 22H2. I have 8 G.B. of Ram with an Intel Core (TM) i5.  I have not found anything in the Community that addresses this problem. 

I have been using this for approx 6 months now and it has been flawless.  Then one day it just wouldn't start. Nothing happens just an eror message-  Tilte Bar says, "Photoshop .exe Application error.

then...  "The Appllication was unable to start correctly (0xc000012.) 

Click OK to close the application." 

Any help please! 

[Arnd_Ulli]

I have the same problem with all Photoshop versions from 25.9 onwards.It occured after the last updates. Does anyone know where to report this directly to Adobe?

[Reto Steiner]

I have exactly the same issue. PC also 14 years old but otherwise working perfect. Thanks for letting us know the answer.

[isabelle37634156z62y]

Bonjour,

surprise ce soir photoshop ne s'ouvre plus. Une fenêtre erreur 0xc0000142 à la place, bof. Après désinstallation/réinstallation le problème persiste.  Je vois qu'ailleurs cela a été résulu par des mises à jour mais là, puisque je viens de tout réinstaller??? Merci beaucoup pour les idées.

Isabelle

[ddfischer]

I am having the same problem.  PS was working a couple of weeks ago and all of a sudden I am getting the same error message "The application was unable to start correctly (0xc0000142)"  I cannot figure this out and need help from Adobe or anyone who has found the solution to this problem

[jose37636037vxj7]

saludos tambien presento el mismo error desde hace unas horas, despues que me pidio actualizar, dejo de funcionar photoshop, Lr si trabaja con normalidad 

[sloth_hands]

I appreciate you reporting this. I also am still running the same CPU as you and have exactly the same issue. It was reassuring to see that I could rollback and get it working again from just a quick search!

[Sil_LAB]

Hola.

Ya es el 2º intento de instalar Photoshop 25.9 en Windows 11 pero no inicia.

Equipo:
Intel(R) Core(TM) i7 CPU X 990 @ 3.47GHz 2.79 GHz

Windows 11 v 23H2

16 GB RAM

AMD Radeon HD 6850 (1 GB, creo que es de 2010, por lo que es 13 generaciones vieja) 

Creo que volveré a instalar 25.7 pero si alguien puede aportar una solución, muchas gracias de antemano.

[Nimesh36357937sx2n]

The customer care representative informed me that the latest version of Photoshop requires a GPU 2000. Have you received the same information?

[Nimesh36357937sx2n]

I am writing to follow up on a recent update to Adobe Photoshop. A customer service representative informed me that the latest version may require a GPU 2000 graphics card. While the initial beta update with new features seemed to function correctly, subsequent updates, specifically version 25.10, resulted in an error message "0xc0000142."

I would be grateful if you could clarify the system requirements for the latest version of Photoshop, particularly regarding graphics card compatibility. Additionally, if possible, I would appreciate any insights into the changes introduced in version 25.10 that might have caused this incompatibility with my system.

[jane-e]

@Sil_LAB 

This is a known issue. Adobe fixed it in Photoshop Beta 24.10. See this thread:

https://community.adobe.com/t5/photoshop-beta-bugs/p-photoshop-beta-startup-error-0xc0000142/idi-p/1...

I've moved your post from Creative Cloud Desktop to the Photoshop forum since your are using the released version.

Jane

[isabelle37634156z62y]

Désolée, je ne suis pas sûre, n'étant pas très calée. Mais je crois que ma carte graphique est ok?

[Ged_Traynor]

@isabelle37634156z62y it's a known issue with older CPU's

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

You can revert back to version 25.7 until Adobe provide a fix

[Ged_Traynor]

@Nimesh36357937sx2n according to this, the error is related to the CPU and not the GPU

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

[isabelle37634156z62y]

Merci beaucoup! Je vais essayer ça.

[Ged_Traynor]

@buddie26cz is this the issue you're referring too

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

[Ged_Traynor]

@peter.s.-slovakia it's a known issue with older CPU's

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-cc-25-9-non-beta-error-0xc0...

You can revert back to version 25.7 until Adobe provide a fix

[stephenm5239869]

I am getting this too. My CPU's ( 2x Xeon(R) x5675) do support  SSE 4.2 according to CPUID CPU-Z. Rolling back the version to 25.7.0 has fixed it for now. But I would like to use the latest releases! Thanks