Known Participant

P: Photoshop crash with batch jobs

Forum|Forum|3 years ago
December 4, 2022
28 replies
13678 views

Photoshop crashes when using batch jobs.

Using the latest update on windows 11.

All the actions work fine when even if i select and click play on all of them at once, picture by picture but when i try to use a batch jobs with the retouches it crashes.

It's been happening since the december update.

Thank you,

Windows

This topic has been closed for replies.

tusibabu

Participant

Thats what fixed it for me.thanks

S

Svetlana D.

Participant

You are a lifesaver... I spent days looking for a solution and I was losing my mind... Thank you so much!

M

mongi b

Participant

Please elaborate

Z

Zohair38871739iiis

Participant

Late Reply, but this is so everyone in the future has a solution.

Head to RegEdit
Click on "HKEY_CURRENT_USER"
Scroll down to "SOFTWARE"
Find "AIlayers"
Delete that folder
Restart PC

Thats what fixed it for me. hopefully does the same for you

M

Mwchang5CA1

Participant

My i5 10th Gen,with RTX 3050 laptop is doing just fine..

However its my Ryzen 5 5600x,GTX 1650 OC that is doing the crashing thing... I even updated the graphics driver,everything is latest as far as graphic drivers are concerned in both machines.... I guess either its graphics fault or with the processor build.IDK

Oleg Sharonov

Participant

Hello everyone!

I'm the author of Retouch4me plug-ins. Though we have some problems with memory leaks that are already fixed in upcoming plug-in releases, most of the crashes that we investigated were caused by the use of pirated version of Retouch4me plug-ins (even side by side or before using legit ones). Another (but less common) source of the problems are old GPUs that have 2GB RAM or less. Besides of those reason, I'm sure that plug-ins can run well on all modern computers. If someone still has problems with them, best way to get support would be filing a ticket on retouch4me site.

Oleg.

R

Rorisang28859457lt1c

Participant

i agree with this guys try it

J

J453

Legend

This issue is caused by the Retouch4Me plug-ins and a fix will need to come from their side. We've reached out to their developers.

F

Fernando22447333yrpc

Participant

Good to know about it. I'm also considering to re-install windows today. After an entire weekend reading many crash logs, I've discovered that it's also related to ntdll.dll, which is a Windows DLL file. Even performing the commands `sfc /scannow` and `dism /online /cleanup-image /restorehealth` multiple times along with other strategies to completely reinstall the related pieces of software.