P: Photoshop gude log created when working with files

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Community-Einsteiger ,
Apr 14, 2022 Apr 14, 2022

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Beim Arbeiten mit der aktuellen Photoshop-Version hängt sich Photoshop nach kürzester Zeit auf, d.h. die Bedienoberfläche und Menüs verschwinden und ein speichern ist nicht möglich. Folgende Fehlermeldung schreibt er in die log-Datei (gude-2022-04-14.log):

 

[WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

 

Hat jemand ein ähnliches Problem und kann mir helfen? Vielen Dank.

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Adobe-Mitarbeiter , May 13, 2022 May 13, 2022

Thanks for the report. This is being investigated by engineering. 

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58 Kommentare
Adobe-Mitarbeiter ,
Apr 14, 2022 Apr 14, 2022

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Two things: 

1. Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

2. Let's make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community-Einsteiger ,
Apr 16, 2022 Apr 16, 2022

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What are these documents ( attached: gud-2022-04-13 and gud-2022-04-15 ) that pop up when I convert 2 Photoshop artboards to separate pdfs? Thank You. A

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Adobe-Mitarbeiter ,
Apr 16, 2022 Apr 16, 2022

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They look like Runtime error logs. Can you zip up the two gude, PDF and original PSD to share so we can try and troubleshoot? You can use CC Files or dropbox to share a download link.

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Expert ,
Apr 16, 2022 Apr 16, 2022

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@Jeffrey Tranberry 

I just noticed this text file been created as well, it's not created if I go to File > Open in Photoshop but it happens if I double click on a PSD to open it when Photoshop is closed.

gude-2022-04-16

Here's what's in the text file

14:37:57:764 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

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Adobe-Mitarbeiter ,
Apr 16, 2022 Apr 16, 2022

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Thanks @Ged_Traynor Windows 10?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Expert ,
Apr 16, 2022 Apr 16, 2022

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Yep Windows 10, lastest build

2022-04-16 15_23_55-About Windows.png

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Adobe-Mitarbeiter ,
Apr 21, 2022 Apr 21, 2022

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This should be fixed in the 23.3.1 update that just went out.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Neu hier ,
Apr 27, 2022 Apr 27, 2022

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Hi! With Photoshop version 23.3.1, every time I open the application by double-clicking on an image, the same error log file is created in the folder where the image is located. I tried what you suggested but without effect.

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Community-Einsteiger ,
Apr 27, 2022 Apr 27, 2022

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WEIRD DOCUMENT WINDOW ERROR AFTER SAVING PHOTOSHOP DOCUMENT?

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Neu hier ,
Apr 29, 2022 Apr 29, 2022

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Hello,

My Photoshop has been creating "gude- 2022-04-28" (depending on date) files automatically since 1-2 weeks, i dont know if it was a new update thats behind this, but i didnt change any settings on my photoshop and i work on it daily, also PS constantly started randomly glitching, that means i can still move the picture but it just starts duplicating, refuses to save and ignores any tools.
Another thing, Photoshop asked me 1-2 days ago if it can save my stuff on the cloud, maybe thats another reason it starts glitching and crashing randomly.

The content of the gude files are always the same:
18:00:07:417 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
18:19:21:260 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167
18:19:21:816 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

Thank you for any help

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Adobe-Mitarbeiter ,
Apr 29, 2022 Apr 29, 2022

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you're using along with the version of Windows you're working on?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Please backup your settings prior to resetting the preferences. You can check: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

Let us know how it goes!

Regards,

Nikunj

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Neu hier ,
Apr 29, 2022 Apr 29, 2022

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hi,
so i tried reseting the preferences, but the problems still persist.
Photoshop version 23.3.1
Windows 10 version 21H2

Regards,
Sercan

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Neu hier ,
Apr 30, 2022 Apr 30, 2022

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So i installed Photoshop 23.1 and all my problems are gone.
i dont know which one of the latest updates brought all the problems i had, but i'll stick to 23.1 for now.

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Community-Einsteiger ,
May 10, 2022 May 10, 2022

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Leider ist das Problem auch mit dem Update 23.3.2 noch nicht behoben.

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Neu hier ,
May 10, 2022 May 10, 2022

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Still happening after installing v23.3.2 on May 10th. PLEASE fix this now. How hard can it be?

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Neu hier ,
May 10, 2022 May 10, 2022

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File content: 

13:16:10:176 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

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Community-Einsteiger ,
May 10, 2022 May 10, 2022

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Looks like a server/proxy/vpn glitch somewhere on their side or along the way. Once upon a time, this kind of thing (until they fix it) was solved by swapping out the AdobeIPCBroker.exe file:

Create a 0kb txt-file at the following path, renamed with the suffix exe.
"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe".

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Community-Einsteiger ,
May 10, 2022 May 10, 2022

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Sounds nice, doesn't work. Fix it.

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Adobe-Mitarbeiter ,
May 13, 2022 May 13, 2022

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Thanks for the report. This is being investigated by engineering. 


Senior Product Manager - Customer Advocacy - Digital Imaging
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Community Expert ,
May 13, 2022 May 13, 2022

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@Jeffrey Tranberry "It happens when Photoshop is offline"

That is not the case for me, I just opened a file from explorer just to test and Photoshop is online and it's still doing it.

16:40:29:586 [WARN] WGudeRequest::applyAutoDetectProxyAutoConfigSettings Failed to autodetect proxy settings. WinHTTP Unable To Download Script. last error code = 12167

And I'm not sure why your answer is marked as correct "being investigated" is clearly not the solution or correct answer

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Neu hier ,
May 17, 2022 May 17, 2022

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Das Problem des Crash von Photoshop v23.3.2 und auch v22.5.7 besteht weiterhin - Benutzung Windows11.Ebenso lässt sich Photoshop dadurch nicht schliessen und es hift nur noch das komplette runter fahren des Laptops.

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Neu hier ,
May 18, 2022 May 18, 2022

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Habe das Problem auch. Der ganze Rechner ist voll von diesen GUDE .log Dateien.

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Neu hier ,
May 18, 2022 May 18, 2022

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Windows 11, Photoshop v 23.3.2 - gude-yyyy-mm-dd.log saved for some time now in the image folder when opening image with double click, very annoying.

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Adobe-Mitarbeiter ,
May 18, 2022 May 18, 2022

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Hi @Ged_Traynor, that it happens when PS is offline was information that was given to me by engineering. I've updated the jira record associated with this thread with your observations/

 

"Correct" answers for Issues are used to give status for Ideas and Bugs by employees.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Neu hier ,
May 20, 2022 May 20, 2022

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One of your chat customer service employee turned off one of my LAN settings found through internet options in windows. The issue shouldn't be there, but at least it's a temporary stop to creating the gude files. 

 

I went to my internet properties on windows then to connections then pressed on LAN settings and turned off 'auto detect settings'. Hopes this gives more info to your engineering team. 

 

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