Skip to main content
jkk88946149
Participant
August 25, 2021

P: Photoshop opens window too small when using external monitor

  • August 25, 2021
  • 29 replies
  • 26888 views

Version; 22.5.1

OS: Mac Big Sur (11.5)

Reproduce: Have a non-retina external monitor connected to a Retina Macbook as the main screen. Open a file. It will open at 100% but with the window sized smaller than the image.

Expected: Files used to open with the entire image visible within the window, so you don't have to resize the window, nor click the green mazimize button.

 

Seems this issue was introduced after version 22.4.3; See these two discussions for further explanation / confirmation of the problem:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2021-documents-opening-in-small-window-with-scroll-bars/m-p/12355206#M580016

and

https://community.adobe.com/t5/photoshop-ecosystem-discussions/why-is-the-window-too-small-when-i-open-a-file-in-photoshop-now-screenshot/m-p/12355317#M580029

 

{Moderator note: Edited the thread title}

This topic has been closed for replies.

29 replies

Participant
May 16, 2022

The latest update did not fix this issue for me.

Participant
April 14, 2022
Thank you! It seems to be working correctly now.


Thanks, Bill

Bill Waltz
Brade Waltz & Associates
Direct: 704-829-7882
Cell: 704-650-4952
bill@bradewaltz.com
Participating Frequently
April 13, 2022

Thank you. It's muchbetter, but still not perfect. https://youtu.be/_7TBdi3NlrU  The images adapt according to 4 available ratios (approximately: 33.3%, 66.7%, 50% or 100% for the small ones) BUT do not really open to the maximum of full, height or width, screen work. Its make progress 😉
[Trying to open new documents in Photoshop 23.3.0 (April 13, 2022 - France). On a secondary screen (NEC spectraView ref241) from a MacBookPro 15" retina.]

nikunj.m
Community Manager
Community Manager
April 12, 2022

Hi all,

 

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

 

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Nikunj

 

Known Participant
March 15, 2022

Hi Mohit, 

In October last year you said this bug was logged and the fix was being investigated.

Why has it taken so long? It is now halfway through March.

Is the amount of users who use dual monitors really so small that Adobe doesn't care about keeping us happy?

We all pay substantial subscription fees for silly new AI features that we don't use, meanwhile the core of the application is hobbled with this bug.

Please fix it, it can't be that hard. Prioritise it now!

Inspiring
March 15, 2022

23.2.2 still no fix.
Just plain embarrassing, Adobe!

Participating Frequently
March 1, 2022

Hello Adobe! ... Is the cure in sight? ⊙﹏⊙

Inspiring
February 24, 2022

No, 23.2.1 did not fix anything.

5 months and still no solution... how much more ridiculous is this going to get?

Inspiring
February 15, 2022

23.2 and STILL no fix...

So WHEN is this really bad and annoying bug going to be fixed at last?

iaian7
Participant
February 7, 2022

Any news on a fix? I'm running Photoshop 23.1.1 and it's still bugged on my primary (external) display.