P: Photoshop opens window too small when using external monitor

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Community Beginner ,
Sep 30, 2021 Sep 30, 2021

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Version; 22.5.1

OS: Mac Big Sur (11.5)

Reproduce: Have a non-retina external monitor connected to a Retina Macbook as the main screen. Open a file. It will open at 100% but with the window sized smaller than the image.

Expected: Files used to open with the entire image visible within the window, so you don't have to resize the window, nor click the green mazimize button.

 

Seems this issue was introduced after version 22.4.3; See these two discussions for further explanation / confirmation of the problem:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2021-documents-opening-in-s...

and

https://community.adobe.com/t5/photoshop-ecosystem-discussions/why-is-the-window-too-small-when-i-op...

 

{Moderator note: Edited the thread title}

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correct answers 2 Correct answers

Adobe Employee , Apr 12, 2022 Apr 12, 2022

Hi all,

 

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

 

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Nikunj

 

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New Here , Aug 27, 2021 Aug 27, 2021

Hi PECourtejoie -- sadly, it continued to happen when I set the application frame. I was thinking I was overlooking a Preferences setting, or didn't have the righ menu item checked/unchecked. But your suggestion of using the Script Events Manager was spot on. At first I was confused by the instructions on that page and thought I'd have to write JavaScript (I don't know how to write JavaScript), but then I saw the screenshots here: https://community.adobe.com/t5/photoshop-ecosystem/fit-on-screen-automatically-in-photoshop/m-p/10576298 

...

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Explorer ,
Jan 19, 2022 Jan 19, 2022

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23.1.1 still did not fix this... 😕

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Explorer ,
Jan 19, 2022 Jan 19, 2022

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Unbelievable. Come on Adobe, we are paying a monthly subscription for this. This kind of issue should be ironed out more quickly.

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Community Beginner ,
Jan 28, 2022 Jan 28, 2022

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When I edited a photo in Camera Raw and I want to open this photo as stand alone in Adobe Photoshop ( so, NOT as tabs ) I'm unable to get the photos shown at its full size fitting in the frame as I used to. Instead of that I first have to zoom out manually to make the photo fit which is very annoying!

 

Who has an solution for this bug?

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Community Beginner ,
Jan 28, 2022 Jan 28, 2022

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Hello Mohit,
Has there been a resolution to the issue? After several updates, the problem persists. Are you hopeful for any progress?

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Community Beginner ,
Feb 04, 2022 Feb 04, 2022

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This started out of nowhere after updating to PS 2022 and is intensely frustrating. Every image that I open in PS displays as a cropped window, forcing me to hit command+ (which sizes to 200%) and then command- to get it to 100% at a proper window size. It's tedious and annoying - can anyone pinpoint what changed in the update to cause this?

 

 

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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Not sure what you mean by "Cropped Window". Zoomed at a fixed size? AFAIK, this has always worked this way, at least for me on Mac. Images open at differing zoom sizes based the resolution of your display and the document AFAIK.

Quick way to get to 100%: double click on Magnifier tool.


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Community Professional ,
Feb 04, 2022 Feb 04, 2022

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The following example uses "Fit on Screen", however the action or script could just as easily use "View > 100%" or "View > 200% > 100% etc.

 

https://prepression.blogspot.com/2021/10/photoshop-script-events-manager.html

 

EDIT: Or is this an issue with floating windows vs. tabbed windows and or other settings?

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Community Beginner ,
Feb 05, 2022 Feb 05, 2022

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Video, to explain the (mine) situation. "Impossible to get the opening on maximum available space... issue!" (PS 23.1.1).youtu.be 4nwl8r8YNJY 

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Any news on a fix? I'm running Photoshop 23.1.1 and it's still bugged on my primary (external) display.

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Explorer ,
Feb 14, 2022 Feb 14, 2022

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23.2 and STILL no fix...

So WHEN is this really bad and annoying bug going to be fixed at last?

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Explorer ,
Feb 23, 2022 Feb 23, 2022

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No, 23.2.1 did not fix anything.

5 months and still no solution... how much more ridiculous is this going to get?

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Hello Adobe! ... Is the cure in sight? ⊙﹏⊙

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Explorer ,
Mar 14, 2022 Mar 14, 2022

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23.2.2 still no fix.
Just plain embarrassing, Adobe!

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Explorer ,
Mar 15, 2022 Mar 15, 2022

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Hi Mohit, 

In October last year you said this bug was logged and the fix was being investigated.

Why has it taken so long? It is now halfway through March.

Is the amount of users who use dual monitors really so small that Adobe doesn't care about keeping us happy?

We all pay substantial subscription fees for silly new AI features that we don't use, meanwhile the core of the application is hobbled with this bug.

Please fix it, it can't be that hard. Prioritise it now!

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi all,

 

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

 

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Nikunj

 

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Thank you. It's muchbetter, but still not perfect. https://youtu.be/_7TBdi3NlrU  The images adapt according to 4 available ratios (approximately: 33.3%, 66.7%, 50% or 100% for the small ones) BUT do not really open to the maximum of full, height or width, screen work. Its make progress 😉
[Trying to open new documents in Photoshop 23.3.0 (April 13, 2022 - France). On a secondary screen (NEC spectraView ref241) from a MacBookPro 15" retina.]

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Thank you! It seems to be working correctly now.


Thanks, Bill

Bill Waltz
Brade Waltz & Associates
Direct: 704-829-7882
Cell: 704-650-4952
bill@bradewaltz.com

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New Here ,
May 16, 2022 May 16, 2022

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LATEST

The latest update did not fix this issue for me.

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