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P: Photoshop opens window too small when using external monitor

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Version; 22.5.1

OS: Mac Big Sur (11.5)

Reproduce: Have a non-retina external monitor connected to a Retina Macbook as the main screen. Open a file. It will open at 100% but with the window sized smaller than the image.

Expected: Files used to open with the entire image visible within the window, so you don't have to resize the window, nor click the green mazimize button.

Seems this issue was introduced after version 22.4.3; See these two discussions for further explanation / confirmation of the problem:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2021-documents-opening-in-small-window-with-scroll-bars/m-p/12355206#M580016

and

https://community.adobe.com/t5/photoshop-ecosystem-discussions/why-is-the-window-too-small-when-i-open-a-file-in-photoshop-now-screenshot/m-p/12355317#M580029

{Moderator note: Edited the thread title}

macOS

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Mohit Goyal

Community Manager

Hi all,

Thank you for reporting this issue and adding votes to it. We have logged bug and our engineering team investigating a fix.

Thanks,

Mohit

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J

jk__keller

Participating Frequently

While @PECourtejoie 's suggestion to use a script and SEM led to a "Correct answer", the problem is that using the "Fit on screen" menu item is different from the good behavior that happens if you are not using the external monitor. Without the external monitor, an image will open either at 100% zoom if it is smaller than the screen, but if the image is larger than the screen it will open at a pseudo-"Fit to Screen" percentage ("pseudo-" because the percentage is one of PSD's default steps, i.e. 12.5%, 16.7%, 25%, etc., as opposed to say 19.9%). This is ideal if you work on both small and large images.

With the SEM / menu item scripting solution, the workaround to get the above behavior is to create an action with two items: insert menu item "Zoom Out", them insert menu item "Zoom In" (or vice versa), and add that action to SEM. This gives you an image open at 100% if smaller than your screen, and 12.5%, 16.7%, 25%, etc. if the image is larger than your screen.

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A

AKS666

Inspiring

Going back to 22.4.3 is NOT POSSIBLE any more? WTF ADOBE?

If there are only bugged versions left for dowload, so PLEASE fix your stuff!

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IAH-1

Known Participant

Since a year I have the problem, that all files open mainly hidden in a way too small window - like the attached screenshot shows.

I'm working on a MacBookPro with a large second screen. The bug is happening on the large monitor.

It's a bug, that really makes working much more tedious, I have always manually to adjust the window borders and it's not fixed since a year.

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K

Kiran5CD0

Participating Frequently

Hi There,

Thank you for fixing ghosting issues quickly with 22.5.1 update.

However, the issue with image opening at a cropped view remains.

See below.

I Look forward to your help resolving this issue.

Thanks

K

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PECourtejoie

Community Expert

Hi, does it happen if you enable the Application frame in the windows menu?

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kboister

Inspiring

Hi. Everytime I create a new psd or open other psds, the window is always 50% smaller than canvas.
Yes, I can press CMD+1 but after 20+ documents I get tired and frustrated.

Is there anything I do to change it or is it a bug?

Bonus info: I've just updated my photoshop and now have Ps 2021 version 22.5.0 and then is happened.

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JohanElzenga

Community Expert

Photoshop opens images in predefined magnifications: 100%, 66%, 50%, etc. If you want it to 'fit' the image to the canvas, then create an action that does this and then add that action to the Script Events.
https://community.adobe.com/t5/photoshop-ecosystem-discussions/fit-on-screen-automatically-in-photoshop/m-p/10576298

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-- Johan W. Elzenga

L

Linns2

Inspiring

There seems to be a problem opening documents in Photoshop 22.5. All documents open zoomed in to the top left corner of the image and it takes several Command+ tries to get the image to be viewed accurately. This apparently happens while using a monitor but not on the desktop. After calling Adobe, 4 technical support people could see the problem and they tried rebuilding preferences, changing read/write in several places and using the Adobe Cleanup Tool and reinstalling a new version. Nothing helped.

I am attaching photos of what I am seeing when I open an image and after one Command+

macOs Big Sur 11.5.2

Photoshop 22.5

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Omar.Fathy

Community Expert

Try to switch to Application Frame mode, Window> Application Frame and disable resize window to fit to see what will happen.

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ginagiaccardo

Participating Frequently

I'm using Photoshop on mac OS Catalina. After the last update (v 22.5, installed 8 days ago), every time I open a file in Photoshop, the window view is too small for the image, as shown in the screenshot. The windows open in random sizes at various zoom levels. How can this be fixed so that files open normally? Really hoping it's a simple thing that I'm overlooking. I often work in Photoshop all day and have to open many, many files. It gets very frustrating having to resize every window or click on the stupid green dot to see the whole image every time I open a file. Thank you for reading my rant and for any suggestions anyone may have.

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altbush

Participating Frequently

I am also having this issue after the last update. I have reset my preferences, restarted, etc and the issue still persists. I can set up a script for this, but this is definitelty a new bug in the most recent update. Is there any way to actually fix this issue, or can we expect a bug patch in the next update?

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ginagiaccardo

Participating Frequently

Screen_Shot_2021-08-31_at_7-05-16_PM.png

My setup is similar to yours — I have a 2017 Macbook Pro with retina display with an ASUS ProArt external display attached (the ASUS display is new but non-retina). I tried opening some Photoshop files on my Macbook Pro display instead, and sure enough, the windows opened at the correct size.

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J

Jeff Koke

Participant

This is new behavior since I upgraded to PS 2021 (22.5.0). Whenever I open a file, the window shows only 50% of the image, with scroll bars. I have plenty of monitor space to show the whole image. I can double click the title bar to maximize, but previously the whole image would show. Large images would show the whole image at a lower zoom.

Now all images open in a smaller window with scrollbars, always showing about 50% of the image. Anyone else having this issue?

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J

J453

Legend

Is this happening with all images? Wondering if it has to do with the size of the image and the # of pixels on your screen. I'm not able to repro off hand.

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altbush

Participating Frequently

I am also having this issue after the most recent update. It happens with every single document I open (even embedded Smart Objects).

@J453 I think I have identified the bug.

Photoshop opens the document at the corret zoom level, but the window always appears at the size it should be on a retina display. This means when I open docuements on my Macbook Pro retina display (OS 11.4), the window is the correct size. When I open documents on my older external display, the zoom level is correct, but the window size is half the size it should be.

So for example a small image will open at 100%, but the window is the size it would be if zoomed out to 50%. A larger image opens at (for example) 33%, but the window opens in the size it would be at a 16.6% zoom.

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