Inspiring

P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

Forum|Forum|8 years ago
February 3, 2018
91 replies
27289 views

Hey folks!

I was working with photoshop and illustrator, then I went to lunch and closed both apps.
When booting them up again, Photoshop "home screen" is black. I can't open recent files.

When I open a saved .psd, the file opens correctly.

Already updated to the 25.5.1 version.

macOS

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Why_ATL

Inspiring

Thanks for your post. Im having the same problem and its driving me crazy. I even tried to go to an older version and still when I open PS Im still getting a Blank Black screen.

NB, colourmanagement

Community Expert

@Bomber33 @That's great. Thanks for letting us know the working solution.

I hope this helps neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right' google me "neil barstow colourmanagement" for lots of free articles on colour management Help others by clicking "Correct Answer" if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

gargiulo

Participating Frequently

Blank/gray home screen here. I'm running MacOS 14.4 on a M1Max, 64GB RAM. Photoshop: 25.6.0
How do I attach a text file?

Bomber33

Inspiring

@Prince Walker Photography Hi.I have been experiencing the exact same issue this morning.I did a live chat with an Adobe agent.He solved the issue by renaming something called the UXP file to the following “UXP.old”. The home screen no shows and displays correctly

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP . Hope this solves your issue.

Prince Walker Photography

Participant

Hello everyone,

I’m encountering an issue with Adobe Photoshop 2024 where, upon launching the application, I am met with a blank startup screen without any open documents or the usual welcome screen with options to create or open a file. The menus and options are accessible, but there's nothing on the workspace – it's just a dark background.

Things I’ve already tried:

Restarting Photoshop
Rebooting my computer
Ensuring my system meets the hardware requirements for Photoshop

Before I consider reinstalling or resetting preferences, I wanted to reach out to see if anyone has experienced a similar issue and found a solution.

Any advice on how to resolve this and get back to editing would be greatly appreciated!

Thank you!

Sameer K

Community Manager

The team has been informed about this. We advise against renaming UXP folders as various other Adobe Apps share this directory, which may result in unexpected behaviors & broken workflows.

Update: Follow the steps here to refresh caches for an essential Creative Cloud component.

Steps for Windows (Steps for macOS shared below - click 'Jump to reply')

Quit Photoshop.
Go to C:\Users\useprofilename\appData\roaming\adobe\ccx welcome
Press Windows + R & type in - %appdata%\Adobe\CCX Welcome & click OK.
Clear the contents of this folder.
Go to Task Manager > Processes
Find Creative Cloud Content Manager > right-click & End Task.
Go to C:\Program Files\Adobe\Adobe Creative Cloud Experience
Press Windows + R & type in - C:\Program Files\Adobe\Adobe Creative Cloud Experience & click OK.
Run Creative Cloud Content Manager.exe
Open Photoshop again.

Steps for Mac:

Close & Quit Photoshop app
In Finder, go to ~/Library/Caches/Adobe/CCX Welcome
Hold down the Option key & click on the 'GO' menu from the top & select Library.
Clear the contents & remove them from the trash.
Go to Activity Monitor (use Spotlight search)
Quit Creative Cloud Content Manager
Go to /Applications/Utilities/Adobe Creative Cloud Experience
Run Creative Cloud Content Manager
Open Photoshop

~~As a temporary workaround, please press the ESC key to skip the home screen.~~

~~Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.~~

Please upvote from the top of the post if you see this behavior.

Thanks!
Sameer K

Bad Melon Creative

Participant

I just updated photoshop with the latest update (v 25.6) and now my Photoshop home page is black. I no longer get the startup page which shows all of my recent projects. Is anyone else having this issue?

D

dorah9223697

Participant

One minute I was closing the program to reload and when I opened it back up, the thumbnails of my recent projects were gone. I don't exactly understand what happened as I tried to find the setting where it states to show thumbnails of recent projects, but it was gone. the whole menu is also gone (create new and open buttons, the sorting settings) Literally everything! The only ways I can access my files is via "files" and then open or through the creative cloud app.

Please fix this, this is very annoying to deal with!

K

karoonia48905702

Participant

Hi, When I open Photoshop, I am greeted by this screen. Can't see my past projects, nor can I access the new project button from the home screen.

C

chrislincoln

Participant

Home doesn't show up when I open Photoshop. Everything else appears to be working.

Version Photoshop 2024 25.5.1

macOS Sonoma 14.4

It happens when opening the app.

D

danielwiener

Inspiring

Same thing here. Black screen for the home screen. This is very bad for me since many of my most important files are in the cloud. I have tried various fixes found online and none of them work. I have the most recent photoshop for mac. Using Sonoma 14.1.1 (23B81), Apple M2 Max

I don't this this is problem caused by me, but it is an Adobe problem of some kind. Please help soon.

Hawkmyster

Inspiring

Hi when opening Photoshop in previos versions my past files came up on the home screen

since updating to 25.6 it doesnt happen macbookpro with Sonoma 14.2.1

Anyone got an idea why ?

robbyn30297452

Known Participant

Well just updated this mess on two computers and it just loads a black screen.

robbyn30297452

Known Participant

G

gabriel5E9EAuthor

Inspiring

Didn't worked. The black screen remains when I boot up photoshop =(

Updated my mac to the latest version to see if it would fix, but no.

D

danh16037071

Participant

My Photoshop 2024 intro page just decided to go black! .. Tried all sorts .. found this thread ... changed UXP folder to ~UXP .. and magic. Fixed it! Thank you.

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