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58

P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

Explorer ,
Mar 18, 2024 Mar 18, 2024

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

 

Already updated to the 25.5.1 version.

Bug Investigating
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macOS
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correct answers 2 Pinned Replies

Adobe Employee , Mar 19, 2024 Mar 19, 2024

The team has been informed about this. We advise against renaming UXP folders as various other Adobe Apps share this directory, which may result in unexpected behaviors & broken workflows. 

 

Update: Follow the steps here to refresh caches for an essential Creative Cloud component. 

Steps for Windows (Steps for macOS shared below - click 'Jump to reply')
  1. Quit Photoshop.
  2. Go to C:\Users\useprofilename\appData\roaming\adobe\ccx welcome
      Press Windows + R & type in - %appdata%\Adobe\CCX Welcome  &
...
Status Investigating
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Adobe Employee , Mar 19, 2024 Mar 19, 2024
Status Fixed
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replies 211 Replies 211
210 Comments
Community Beginner ,
Mar 21, 2024 Mar 21, 2024

I even changed my Creative Cloud Plan and after that reinstalled a complete new version 25.6 of Photoshop 2024. It didn't help I'm afraid.

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New Here ,
Mar 21, 2024 Mar 21, 2024

Thank you for so much helpful information.  I have solved my black screen problem - it was an issue with Adobe Camera Raw.  So for others still having issues with Black/Blank screens might be worth testing if standard psd / jpg files can still be opened and whether it is the action of invoking ACR when opening RAW files that is causing the problem.  Thank you everyone for all your helpful suggestions and solutions.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

Screen Shot 2024-03-21 at 19.40.12.pngI don't have a Library folder.

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Community Expert ,
Mar 21, 2024 Mar 21, 2024

@sierdo hold down the Option key to show the hidden Library.

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

Thanks. I learn something every day. 😉

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New Here ,
Mar 31, 2024 Mar 31, 2024

I tried this several time to no avail...is there an update coming soon?

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

@Stevaker try reset opreferences as I described above

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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New Here ,
Apr 24, 2024 Apr 24, 2024

I followed the steps suggested by Sameer for fixing this same problem but it was not corrected. Still getting only a black screen for every file I open in Photoshop 25.5.1.

 

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New Here ,
May 06, 2025 May 06, 2025

same issue with the last photoshop version on mac

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Adobe Employee ,
May 07, 2025 May 07, 2025
LATEST

Hi, please check out the issue reported here: https://adobe.ly/4iMjy6l

If this is the same behavior you're experiencing, add your vote to the conversation and follow it for future updates. 


Thanks,
Nikunj

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