P: Photoshop (v25.5.1 & v25.6) opening with black/blank home screen

[gabriel5E9E]

Hey folks! 

I was working with photoshop and illustrator, then I went to lunch and closed both apps. 
When booting them up again, Photoshop "home screen" is black. I can't open recent files. 

When I open a saved .psd, the file opens correctly.

Already updated to the 25.5.1 version.

[Intagulf2723600156kx]

I can open files from my documents but cannot access the photoshop home (grey/black screen). I cant see my previous files there etc which is quite annoying because i make templates to work from. It is usually easy to just click a recently opened template to make todays designs etc etc.

Anyone have any ideas?

[chrislincoln]

Home doesn't show up when I open Photoshop. Everything else appears to be working.

Version Photoshop 2024 25.5.1

macOS Sonoma 14.4

It happens when opening the app.

[danh16037071]

My Photoshop 2024 intro page just decided to go black! .. Tried all sorts .. found this thread ... changed UXP folder to ~UXP .. and magic. Fixed it!  Thank you.

[Ged_Traynor]

@Ben M this issue is a bug in release version 25.6 and is affecting both Windows and macOS users that I've seen so far

[Bomber33]

Thanks for the prompt reply.Must admit that seems an awfully complicated way of going about things.Anyway this the version of Photoshop 2024 I,m using. I use an HP ZBook laptop--1tbssd-- 32gB RAM

[Bad Melon Creative]

I just updated photoshop with the latest update (v 25.6) and now my Photoshop home page is black. I no longer get the startup page which shows all of my recent projects. Is anyone else having this issue?

[Ged_Traynor]

@Intagulf2723600156kx what exact version of Photoshop are you using, there is a bug in the latest version 25.6 with the Home Screen

https://community.adobe.com/t5/photoshop-ecosystem-bugs/please-help-photoshop-25-6-0-macos-just-star...

[danielwiener]

Same thing here. Black screen for the home screen. This is very bad for me since many of my most important files are in the cloud. I have tried various fixes found online and none of them work. I have the most recent photoshop for mac. Using Sonoma 14.1.1 (23B81), Apple M2 Max

I don't this this is problem caused by me, but it is an Adobe problem of some kind. Please help soon.

[danielwiener]

Forgot the Screenshot.

[Bomber33]

@NB, colourmanagement  Again thanks for the reply.I have just completed a live chatwith an Adobe agent.He has renamed the uxp folder to “UXP.old”. This was tested while I was chatting.All seems to be ok now with the home screen displ;aying as it should.

[Prince Walker Photography]

I have the same problem in my photoshop. I do restart my computer I do everything problem is not solved

[Sameer K]

The team has been informed about this. We advise against renaming UXP folders as various other Adobe Apps share this directory, which may result in unexpected behaviors & broken workflows. 

Update: Follow the steps here to refresh caches for an essential Creative Cloud component. 

Steps for Windows (Steps for macOS shared below - click 'Jump to reply')

1. Quit Photoshop.
2. Go to C:\Users\useprofilename\appData\roaming\adobe\ccx welcome
     Press Windows + R & type in - %appdata%\Adobe\CCX Welcome  & click OK.
3. Clear the contents of this folder.
4. Go to Task Manager > Processes
5. Find Creative Cloud Content Manager > right-click & End Task.
6. Go to C:\Program Files\Adobe\Adobe Creative Cloud Experience
     Press Windows + R & type in - C:\Program Files\Adobe\Adobe Creative Cloud Experience  & click OK.
7. Run Creative Cloud Content Manager.exe
8. Open Photoshop again.

Steps for Mac:

1. Close & Quit Photoshop app
2. In Finder, go to ~/Library/Caches/Adobe/CCX Welcome
    Hold down the Option key & click on the 'GO' menu from the top & select Library. 
3. Clear the contents & remove them from the trash.
4. Go to Activity Monitor (use Spotlight search)
5. Quit Creative Cloud Content Manager
6. Go to /Applications/Utilities/Adobe Creative Cloud Experience
7. Run Creative Cloud Content Manager
8. Open Photoshop

As a temporary workaround, please press the ESC key to skip the home screen. 

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

Please upvote from the top of the post if you see this behavior. 

Thanks! 
Sameer K

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Prince Walker Photography]

Hello everyone,

I’m encountering an issue with Adobe Photoshop 2024 where, upon launching the application, I am met with a blank startup screen without any open documents or the usual welcome screen with options to create or open a file. The menus and options are accessible, but there's nothing on the workspace – it's just a dark background.

Things I’ve already tried:

• Restarting Photoshop
• Rebooting my computer
• Ensuring my system meets the hardware requirements for Photoshop

Before I consider reinstalling or resetting preferences, I wanted to reach out to see if anyone has experienced a similar issue and found a solution. 

Any advice on how to resolve this and get back to editing would be greatly appreciated!

Thank you!

[Bomber33]

@Prince Walker Photography  Hi.I have been experiencing the exact same issue this morning.I did a live chat with an Adobe agent.He  solved the issue by renaming something called the UXP file to the following “UXP.old”. The home screen no shows and displays correctly 

• (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
• (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP .        Hope this solves your issue.

[karoonia48905702]

Hi, When I open Photoshop, I am greeted by this screen. Can't see my past projects, nor can I access the new project button from the home screen. 

 

[Mark ORIMBELLI LLC]

Hi,

This seems like a problem we've "already seen," but it has resurfaced now.

In the Ps release, the Home Screen is missing. At launch, it briefly flashes with a hint of the Ps blue icon, and then it goes all black, as shown in the screenshot. Interestingly, in the Ps beta, it's okay... funny, isn't it?

[gargiulo]

Blank/gray home screen here. I'm running MacOS 14.4 on a M1Max, 64GB RAM. Photoshop: 25.6.0
How do I attach a text file?

[kglad]

adobe's aware of the problem.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[NB, colourmanagement]

@Bomber33 @That's great. Thanks for letting us know the working solution. 

I hope this helps neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right' google me "neil barstow colourmanagement" for lots of free articles on colour management Help others by clicking "Correct Answer" if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts. 

[Why_ATL]

Thanks for your post. Im having the same problem and its driving me crazy. I even tried to go to an older version and still when I open PS Im still getting a Blank Black screen.

[Burbank-611]

Issue:

- Ps v25.5.1 & v25.4 = Blank Home Screen

- Ps has been working normally since I got this computer – I used it yesterday.

- Today, on first launch, I got the blank Home Screen.

My system:

- MacBook Pro M2MAX (64 GB RAM)
- Ventura 13.2.1

Troubleshooting already tried :
- Reset Prefs (multiple times), including manual removal.

- Renamed UXP folder in order to create a fresh one.

- Changed Settings to "Use Legacy New Document Interface."

- Changed Setting: Unchecked/Disabled "Auto show the Home Screen."

- Uninstalled 25.5.1 then re-installed it.

- Uninstalled 25.5.1 and reverted to 25.4.

- Uninstalled Ps Beta.
- Uninstalled a dozen recently installed fonts.

- Multiple complete computer shutdowns and restarts.

~ The End ~

/

[Sameer K]

If you're working on Photoshop v25.5.1 or v25.6, please add your upvote to this thread:
https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-v25-5-1-amp-v25-6-opening-with-b...

[Austin34585998lj98]

I've been having a problem where every time I open up Photoshop, the home screen is completely gray. I've searched hours for a solution, but I cannot find one. I have the most rcent download, tried restarting Photoshop, restarted my device, resetted my prefrences, and still no fix.

I'd really appreciate some help here. Thank you!