P: Problem with File>File Info when trying to scroll through multi-line fields

[Carlos_Oliveras]

It seems that, with PS CC 2019, some problems were introduced in the File Info dialog box (at least on Windows systems).

The main problem is that the up/down cursor keys don't seem to work anymore in text fields in File Info. For instance, in the Keywords section of the Basic tab of File Info, if you have many keywords (enough of them so that they span more lines than the field will fit by default), you can scroll up and down through them using the GUI's clickable arrows, but pressing the up/down cursor keys (in the physical keyboard) to move through the lines won't do anything.

The same applies to other multi-line fields in File info when using PS CC 2019.

On top of that, there is at least another problem that could be related - in the Photoshop tab (File Info>Photoshop), the history log for the file is shown (provided it was activated in the preferences). In this case, if the list is long, the clickable arrows don't seem to work at all. This problem is already reported in a separate thread, but I think the explanation was not very clear.

I don't use File Info so it's not really a problem for me, but some people brought this to my attention and after checking File Info both in CC 2018, and then in 2019, I was able to reproduce what I was told (and also, that it used to work ok with the previous version).

I am using Windows 10 and the latest PS CC 2019 update at this moment, 20.0.1.

[J453]

Good catch. I'm seeing the same issue on macOS and Windows.

[FeedbackCommunityMember]

Thanks for the point. I'm using Windows 10, april's update, with Photoshop 20.0.1 and I've got the same problem. And yes, I'm using this feature every day. Thanks.

[FeedbackCommunityMember]

I'm having the same problem using Windows 10 Pro. The History Log can't be scrolled down from top to bottom. I reset Photoshop's Preferences, but scrolling didn't work because the scroll bar's still frozen.I still have Photoshop CS6  (32-bit & 64-bit) installed on my PC, and File>File Info>History Tab and scrolling with the scroll bar works. In CS6, one can also click on the History Log itself, and scroll down. 

Until Adobe fixes the bug in Photoshop CC 2019, one can look at the File History in Adobe Bridge, which permits scrolling.

[FeedbackCommunityMember]

Same problem (Scroll bar not working in File| File Info...|Photoshop window. Windows 7 Professional 64 bit, Photoshop CC 2019 20.0.1). On the same system Photoshop CC 2018 was working fine.

[FeedbackCommunityMember]

Same problem (Scroll bar not working in File| File Info...|Photoshop window. Windows 7 Professional 64 bit, Photoshop CC 2019). On the same system Photoshop CC 2018 was working fine.

[FeedbackCommunityMember]

Same problem (Scroll bar not working in File| File Info...|Photoshop window. Windows 7 Professional 64 bit, Photoshop CC 2019). On the same system Photoshop CC 2018 was working fine.

[Per Berntsen]

Same problem here on Windows 7.
Would be nice if the content/text field for the Photoshop tab could be made larger, like in the Raw data tab. It is now a fixed size, and doesn't enlarge when you increase the height of the dialog. I believe it did behave like that some versions back.

[dennisi95033800]

Having the same issue with Photoshop CC 2019 on Windows 10. It's a critical issue for our staff that relies on the history metadata to document enhancements.

[Carlos_Oliveras]

Just in case the problem is not clear, here's a quick demo:

https://youtu.be/ujHaaaecfDs

Anyway, the problem is not only with the Photoshop section - there are problems for scrolling in other sections' fields too, as mentioned in the original post.

[J453]

Cool. Thanks. I've logged this with the team

[dennisi95033800]

Exactly what's happening to me. Hope it get's fixed soon!

[FeedbackCommunityMember]

Please  fix this soon, not being able to see the entire history is a major problem for some of our jobs.

[FeedbackCommunityMember]

I found a way to access a file's  "file info" > "Photoshop".  You can do so using  Bridge.  In Bridge, select the file and make sure you have the "Metadata Panel" open and  twirl open  "edit history" and it is all there and you can scroll through. At least it works for me.

 
HTH

Jim

[FeedbackCommunityMember]

Thank you, Jim. That works.

[Jstar444]

The Bridge Solution works to view the metadata.  But the Bridge solution does not allow the user to select all the metadata with a mouse and copy the Metadata to the windows clipboard.  The next step was to paste the Metadata into a Microsoft Word document.  Once in Microsoft Word I could use the search function in Word to quickly find the operation I wanted to examine.  The bridge solution does not allow the user to copy and paste the Metadata history into a Word document.   My solution is to use Photoshop CS6 or Photoshop CS 2018, both programs can copy and paste the Metadata.  Adobe needs to fix this problem.

[Jstar444]

Solution Create Word Document with Photoshop History Metadata.

Save Xmp Metadata file to computer.  In Photoshop CC 2019, File info panel at the bottom, there is a pulldown menu called "Template Folder".  Use this pulldown to export the XMP Metadata to a file.   Open Xmp file in Microsoft Word and use a Microsoft word keyboard macro to convert <photoshop:History> Metadata to legible format.  The end result is a Photoshop History document in Word which can be searched using Microsoft Word commands.

Need to convert the following characters in XMP file:

&#xA;       “\n”        Newline

&#x9;       “\t”        tab

“         “           left quote

†         “           right quote

The Quotes get converted when the .xmp  file is opened in word.

Actual Word Macro:

Sub ConvertPhotoshopHistory()
'
' ConvertPhotoshopHistory Macro
'
'

' Delete all Metedata lines before <Photoshop:History>

    Selection.Find.ClearFormatting
    With Selection.Find
        .Text = "photoshop:History"
        .Replacement.Text = ""
        .Forward = True
        .Wrap = wdFindContinue
        .Format = False
        .MatchCase = False
        .MatchWholeWord = False
        .MatchWildcards = False
        .MatchSoundsLike = False
        .MatchAllWordForms = False
    End With
    Selection.Find.Execute
    Selection.HomeKey Unit:=wdLine
    Selection.HomeKey Unit:=wdStory, Extend:=wdExtend
    Selection.Delete Unit:=wdCharacter, Count:=1
    
'Delete all Metadata lines after second <photoshop:History>
'Only left with <photoshop:History> Metadata after this operation

    Selection.Find.ClearFormatting
    With Selection.Find
        .Text = "photoshop:History"
        .Replacement.Text = ""
        .Forward = True
        .Wrap = wdFindContinue
        .Format = False
        .MatchCase = False
        .MatchWholeWord = False
        .MatchWildcards = False
        .MatchSoundsLike = False
        .MatchAllWordForms = False
    End With
    Selection.Find.Execute
    Selection.Find.Execute
    Selection.EndKey Unit:=wdLine
    Selection.EndKey Unit:=wdStory, Extend:=wdExtend
    Selection.Delete Unit:=wdCharacter, Count:=1
    Selection.HomeKey Unit:=wdLine, Extend:=wdExtend
    Selection.HomeKey Unit:=wdLine, Extend:=wdExtend
    Selection.EndKey Unit:=wdLine
    Selection.HomeKey Unit:=wdStory
    
'Replace &#xa; with Carrige Return Line Feed \n
    
    Selection.Find.ClearFormatting
    Selection.Find.Replacement.ClearFormatting
    With Selection.Find
        .Text = "&#xA;"
        .Replacement.Text = "^l"
        .Forward = True
        .Wrap = wdFindContinue
        .Format = False
        .MatchCase = False
        .MatchWholeWord = False
        .MatchWildcards = False
        .MatchSoundsLike = False
        .MatchAllWordForms = False
    End With
    Selection.Find.Execute Replace:=wdReplaceAll
    Selection.Find.ClearFormatting
    Selection.Find.Replacement.ClearFormatting
    With Selection.Find
        .Text = "&#x9;"
        .Replacement.Text = "^t"
        .Forward = True
        .Wrap = wdFindContinue
        .Format = False
        .MatchCase = False
        .MatchWholeWord = False
        .MatchWildcards = False
        .MatchSoundsLike = False
        .MatchAllWordForms = False
    End With
    
'Replace &#x9; with Tab Character \t
    
    Selection.Find.Execute Replace:=wdReplaceAll
    With Selection.Find
        .Text = "photoshop:History"
        .Replacement.Text = "^t"
        .Forward = True
        .Wrap = wdFindContinue
        .Format = False
        .MatchCase = False
        .MatchWholeWord = False
        .MatchWildcards = False
        .MatchSoundsLike = False
        .MatchAllWordForms = False
    End With
    
'Fix First two lines formatting

    Selection.Find.Execute
    Selection.MoveRight Unit:=wdCharacter, Count:=2
    Selection.TypeParagraph
    Selection.EndKey Unit:=wdLine
    Selection.TypeParagraph
    Selection.MoveUp Unit:=wdLine, Count:=1
    Selection.TypeParagraph
    
End Sub

[Lumigraphics]

There is a related bug in Bridge, where the up/down arrows corrupt the contents on the Keyword field.  You get REALLY bizarre results. I haven't tested any other apps that use the unified File Info but I imagine that all of them could be broken.

[J453]

This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.