P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

[FeedbackCommunityMember]

Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

what’s going on??

Working on MacBook Pro 2017 (8g memory) running Big Sur 

[FeedbackCommunityMember]

having the same issue here. 

[FeedbackCommunityMember]

Have encountered problem after problem when trying to save files, change brushes, merge layers. All give me a popup window titled program error. Have found a loophole around it where if you turn off all the layers besides the bottom most one and save it can. However, still unable to work and view the physical final files to save as PNG's and JPEGS for use and for clients. Photoshop has become utterly useless. 

[Andrew_Sender]

@bkorb at this point both PreRelease and 22.1.1 contain the fix.  But you're still welcome to join PreRelease and trial our latest updates (under NDA) if you'd like.

[brucekorb]

Hi, I _would_ like. Thank you.

[davidt3027049]

@JeffreyTranberry

My problems with sporadicall ”could not save because of a program error” seems to have been solved by this update.

[drounding]

The latest ps 2021 release 22.1.1 seems to have fixed the program saving problems I had in windows 10 as well as the text on paths issues I was having.

One issue remains though. The preview for liquify face-aware is not showing. I can make changes and they do work after OK but the face is not shown in the preview. 

I have both ps 2020 and ps 2021 installed and In the earlier ps 2020 release 21.2.4 it shows the preview but not in this release. 

I assumed it was due to the graphics processor but with both releases set the same in the preferences still only the 2020 release shows the preview not the 2021 release. My graphics drivers are up to date.

Has something changed, or is this a bug? Anyone else see this issue?

[ShaunK321]

The update seems to have fixed the errors I was getting when trying to save or export images. I am on a Windows 10 64-bit system. Thank you.

[FeedbackCommunityMember]

Same problem exists... saving Tif file, saving jpg files, opening files, trying to put a stroke on a layer fails, trying to open layer styles fails... I have tried the three fixes Adobe suggested and still the problem exists.

[Agrita Jain]

Hi *Brian Bach ,

I understand that this problem is really severe and we will be needing your help for the same.

Could you please share the following info: 

1. System Info from Help>System Info in the menu.
2. Mechanism used to save. Save As , S4Web, Save
3. Format that you are trying to save 
4. File size and also share file if possible
5. Console Traces. Clear traces before reproducing the issue. Post getting the error, select All on console and paste the traces in a text file and share. [ This can be done by running the application from terminal in Macbook. Run the following in terminal : "

   /Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/MacOS/Adobe\ Photoshop\ 2021"]

6. And please do share preferences of Photoshop after compressing them. These are present at

   ~/Library/Preferences/Adobe\ Photoshop\ 2021\ Settings/ in Mac and 

   Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings - WIndows

[Schinde]

I can not export or save without crashing in Photoshop 22.1.1 on BigSur 11.2. Or do anything for that matter. I've been using Photoshop for over 20 years and I have never seen this bad.  I've got to get some work done and it's impossible. I've tried all the "fixes". 

[Schinde]

I can not export or save without crashing in Photoshop 22.1.1 on BigSur 11.2. Or do anything for that matter. I've been using Photoshop for over 20 years and I have never seen this bad.  I've got to get some work done and it's impossible. I've tried all the "fixes". 

[FeedbackCommunityMember]

Same issue here. Cannot save because of a program error. PS 22.1.1

[allanf95245432]

I've benn facing this issue for weeks. When I dicovery that has no answer for our question, I decided to use PS 21.2.4, but today I've got a file from a client and I just click to open, wordked an hour or more and click to save. Well, I think you know what happend: My computer used PS 22.1.1 and I lost my job and my time. I'm feeling very desappointed. 

[FeedbackCommunityMember]

@Allan Fidelis Toledo

I'm thinking this might have something to do with certain fonts, or font types. By change fonts, or ... 

[Agrita Jain]

hi @Bitsey ,

I understand that this problem is really severe and we will be needing your help for the same.

Could you please share the following info: 

1. System Info from Help>System Info in the menu.
2. Mechanism used to save. Save As , S4Web, Save
3. Is the error also seen while opening the files.
4. File Format that you are trying to save 
5. File size and also share file if possible
6. Console Traces for Mac users - Post getting the error, select All on console and paste the traces in a text file and share. [ This can be done by running the application from terminal in Macbook. Run the following in terminal : "/Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/MacOS/Adobe\ Photoshop\ 2021"]
7. And please do share preferences of Photoshop after compressing them. These are present at:
   1. Mac -> ~/Library/Preferences/Adobe\ Photoshop\ 2021\ Settings/  
   2. Windows -> Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

Thanks for the help!

[Agrita Jain]

*RandyCollier 

Are you still facing the issue? If yes, could you share the above mentioned details with us.

[FeedbackCommunityMember]

Have the same issue program error while trying to save

Mac OS Big Sur 

[ArtScrollCreative]

Running the latest version 22.2 on Catalina 

Same issue.

I keep a clean copy of ps prefs and setting folder on my desktop.

I am forced to go through the ritual of replacing them and rebooting EVERY SINGLE DAY

same thing happening on ALL the macs in my dept.

frustrating is an inadequate term.

this really brings Adobe to a new low.

disgusting

[ArtScrollCreative]

And yes I tried ALL the troubleshooting suggestions mentioned here.

[Agrita Jain]

Hi @eli_kroen ,

I understand that this problem is really severe and we will be needing your help for the same.

Could you please share the following info: 

1. System Info from Help>System Info in the menu.
2. Mechanism used to save. Save As , S4Web, Save
3. Format that you are trying to save 
4. File size and also share file if possible
5. Console Traces. Clear traces before reproducing the issue. Post getting the error, select All on console and paste the traces in a text file and share. [ This can be done by running the application from terminal in Macbook. Run the following in terminal : "

   /Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/MacOS/Adobe\ Photoshop\ 2021"]

6. And please do share preferences of Photoshop after compressing them. These are present at

   1. ~/Library/Preferences/Adobe\ Photoshop\ 2021\ Settings/ in Mac.

[timlumsdaine]

I'm running PS 22.2.0 on MacOS Catalina 10.15.7. Getting the "Could not save... because of a program error" when saving to a NAS. I cab save too my local desktop, then manually replace the original on the server. I believe from past experience it might be a permissions error, but cannot remember the workaround. 

Please PS family, can you shed any light on this?

[timlumsdaine]

Update: I can save as .psb but not as .psd. It's only an 18mb file, with no fonts used.