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gaston_527
gaston_527
Participant
May 8, 2022

P: PS 2025 Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y  CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?

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    M
    Matheus37598683nccp
    Participant
    January 13, 2025
    ¡Sí, lo hice!
    Lo que funcionó para mí fue desinstalar Photoshop y Creative Cloud,
    eliminar todos los datos de Adobe en la computadora y luego instalarlos
    nuevamente.
      B
      BryanCarnathan
      Participant
      January 12, 2025

      Joining the impacted list.

       

        B
        burroshooter
        Participating Frequently
        January 8, 2025

        The bug must be in one of the late updates 25.????

        I uninstalled the latest update version and reinstalled Photoshop 2024.  Deep Font get isa working.  

        Gixxxa75
        Gixxxa75
        Inspiring
        January 6, 2025

        Same here,tried everything mentioned on this thread, only a clean install of Windows (and upgrade to 11) seems to have fixed it for me........so far..

        Not getting too excited though, will wait until the next photoshop update, see if that breaks it again.

        CrossTimber
        CrossTimber
        Participating Frequently
        January 6, 2025
        I got the same error repeatedly, and could not fix it. I tried deleting the cache folders as suggested in the forums. (Failed) I tried uninstalling all Adobe products and reinstalling then. (Failed). I tried restarting Windows and keeping apps. (Failed).

        Only two solutions helped:

        1. Revert to old versions of Photoshop. I had to go back 6 or 7 versions to 2022 or 23.

        Or

        2. I backed up all my fonts, then downloaded new windows installation files and reinstalled the OS. Then I installed the latest version of Photoshop, then reinstalled the fonts 100 at a time, testing several in PS each batch. They all installed and the error has not come back for 2 weeks.

        All the best.

        John
          A
          Amanda35970796dtl5
          Participant
          March 9, 2024

          When I launch photoshop and try to use the type tool I get the following error. 

          "Could Not Complete Request because Load Deep Font Cache in Get Deep Font Cache Failed"

           

          I have tried deleting  CT Font Cache and Font Feature Cache numerous times. I have also tried uninstalling and reinstalling photoshop. I noticed in creative cloud that one font failed to load so I deleted it completely and still no luck. I am also trying to chat with live support but they don't answer. 

           

          Any help is appreciated!

           

            M
            Marcus5FAD
            Participating Frequently
            May 8, 2022

            Getting this error when trying to load up font list

             

            Have uninstalled all installed fonts

            Ran Photoshop font test script

            Cleared PS font cache and Windows font cache

             

            Help please!

              VinodBalakrishnan
              Community Manager
              VinodBalakrishnanCommunity Manager
              Community Manager
              May 13, 2022

              @Marcus5FAD 
              Can you follow these steps to clear deep font cache too?

              Delete all Photoshop font cache files

              The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

              MACOS

              • Quit Photoshop and the Creative Cloud desktop app

              • Delete the CT Font Cache  and FontFeatureCache folder and empty the Trash

              WINDOWS

              • Exit Photoshop and the Creative Cloud desktop app

              • Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
              • Delete the CT Font Cache  and FontFeatureCache folder and empty the Recycle Bin
              •  
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