P: PS CC Crashes with CTRL+P (Print)

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Photoshop CC crashes whenever I try to PRINT. I installed the most current version, 22.5, on 8/18/21. I've closed and restarted PS many times and did an orderly shutdown of my PC and this still occurs. 

Thanks for any help!

 

{moderator edited title - PS-73094}

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Adobe Employee , Sep 16, 2021 Sep 16, 2021

Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

 

Please feel free to share your feedback with us. Thanks,

Mohit

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Try holding down the Spacebar as you choose File > Print.

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

 

~ Jane

 

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Hi Jane, 

Thanks for that suggestion. Unfortunately, it still crashes. Not immediately, but after a few moments. 

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Follow the link and see if the other suggestions help. 

 

~ Jane

 

 

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Hi Jane,

 

I’ve tried ALL the suggestions under “Resolve problems printing a specific image from Photoshop” in the attached link.

#1 – doesn’t work

#2 – The printer setup (print driver) doesn’t display before it crashes.

#3 – tried it, doesn’t work

#4 – tried it, doesn’t work

#5 – no idea what this is!

 

Any idea what’s next? Is this a known bug?

 

Thanks,

Barbara

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Adobe Community Professional ,
Aug 23, 2021 Aug 23, 2021

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Contact Adobe Customer Care, as they can look at your computer:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
or send a tweet to @AdobeCare for support.

 

Do not reply to scammers who may PM you.


~ Jane

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LEGEND ,
Aug 23, 2021 Aug 23, 2021

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Have you look at any of the crash reports to see it there is any information the show what modules are  causing the Photoshop to crash? Is it always the same Photoshop module crashing?

JJMack

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Sorry, but I'm a photographer not a programmer. I have no idea how to read card reports or identity the modules causing the crash. 😵💫

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi there,

 

We're sorry for the print issue after the latest update. You may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action and workspace: https://adobe.ly/2vNz6FG

 

Let us know if that helps.

 

Thanks,

Mohit

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

 

Please feel free to share your feedback with us. Thanks,

Mohit

Bug Fixed

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