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P: PS CC Crashes with CTRL+P (Print)

Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Photoshop CC crashes whenever I try to PRINT. I installed the most current version, 22.5, on 8/18/21. I've closed and restarted PS many times and did an orderly shutdown of my PC and this still occurs. 

Thanks for any help!

 

{moderator edited title - PS-73094}

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correct answers 1 Correct answer

Adobe Employee , Sep 16, 2021 Sep 16, 2021

Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

 

Please feel free to share your feedback with us. Thanks,

Mohit

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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Try holding down the Spacebar as you choose File > Print.

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

 

~ Jane

 

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Hi Jane, 

Thanks for that suggestion. Unfortunately, it still crashes. Not immediately, but after a few moments. 

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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Follow the link and see if the other suggestions help. 

 

~ Jane

 

 

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Hi Jane,

 

I’ve tried ALL the suggestions under “Resolve problems printing a specific image from Photoshop” in the attached link.

#1 – doesn’t work

#2 – The printer setup (print driver) doesn’t display before it crashes.

#3 – tried it, doesn’t work

#4 – tried it, doesn’t work

#5 – no idea what this is!

 

Any idea what’s next? Is this a known bug?

 

Thanks,

Barbara

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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Contact Adobe Customer Care, as they can look at your computer:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
or send a tweet to @AdobeCare for support.

 

Do not reply to scammers who may PM you.


~ Jane

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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Have you look at any of the crash reports to see it there is any information the show what modules are  causing the Photoshop to crash? Is it always the same Photoshop module crashing?

JJMack

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Sorry, but I'm a photographer not a programmer. I have no idea how to read card reports or identity the modules causing the crash. 😵💫

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi there,

 

We're sorry for the print issue after the latest update. You may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action and workspace: https://adobe.ly/2vNz6FG

 

Let us know if that helps.

 

Thanks,

Mohit

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi all,

 

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here 

 

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating 

 

Please feel free to share your feedback with us. Thanks,

Mohit

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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I have the same issue with the newset version.

It is 2024 year. Photoshop 25.3.1 and I can't print anything straith by PS.

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Community Beginner ,
Jun 01, 2024 Jun 01, 2024

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@Mohit GoyalI'm not sure if you noticed my comment, but still I have the same issue. Ctrl+P (or file / print) makes Photoshop crash.

And of course I have the newest relase of Photoshop.

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Community Expert ,
Jun 01, 2024 Jun 01, 2024

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@michal_g000 

 

Press and hold the Spacebar on your keyboard before you click File > Print. This process resets printer preferences. 

 

If this doesn't work, try the suggestions here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

 

Sometimes you need to update your printer driver or uninstall/reinstall.

 

Jane

 

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Community Beginner ,
Jun 22, 2024 Jun 22, 2024

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hi Jane,

Thanks a lot for your answer. I tried all the solutions you proposed (besides of printing on another printer because I don't have another device). But no suprise - nothing happened.

Sorry, but some "solutions" from here (https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html) are ridiculous and pretty funny. I can't print ANYTHING straight from Photoshop as I mentioned and what I can see there? "Maybe your file is corrupted, try flatten image or use another format or save as new file". What more? "Try to shut down other applications / check printer memory / make more free disk space ".

I can print from Illustartor, from InDesign, from MS Paint, from everything. But not from Photoshop. And it is really annoying.

 

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Community Expert ,
Jun 22, 2024 Jun 22, 2024

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@michal_g000 

 

Does Photoshop crash when you Print? If not, what happens?

 

What is your OS and (exact) version of Photoshop?

 

Jane

 

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Community Beginner ,
Jun 23, 2024 Jun 23, 2024

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