Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


P: "Save As" no longer appear with second monitors or Sidecar running after update to macOS Monterey

22 Votes
Explorer ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

"Save As" no longer works after update to Mac Monterey OS

 

When I try to "Save As" I get no result. Normally a dialog box will pop up with format / file location options but it's no longer happening. I am trying to save a .psd file as a .psd file. 

 

I have tried going to File / Save As and also the cmd/shift/S keyboard shortcut

I am also seeing this behavior in InDesign, but the Save As command works in Illustrator.

 

Mac OS Monterey 12.0.1

Mac Mini 2018

 

Thanks!

 

 

Bug Acknowledged
TOPICS
macOS

Views

3.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 4 Correct answers

New Here , Nov 02, 2021 Nov 02, 2021
I chatted with support and worked through this issue for Photoshop by resetting my preferences.Also, I use multiple screens and CS said to unplug my external monitors. With my monitors unplugged I went through the steps via link below:https://helpx.adobe.com/photoshop/using/preferences.htmlFor Acrobat, I left the moniters unplugged and went through the steps of unchecking a couple of boxes in the preferences that were specified in another thread.  I think everything is fixed now. I wanted to pos...

Votes

Translate

Translate
Adobe Employee , Oct 30, 2021 Oct 30, 2021
We're working on this issue with Apple. If you're still in this state, you can capture a Sysdiagnose log with the following instructions to share: https://apple.stackexchange.com/questions/59917/how-do-you-get-system-diagnostic-files-from-macos  You can DM a link to your Sysdiagnose log.

Votes

Translate

Translate
Community Beginner , Oct 26, 2021 Oct 26, 2021
Fixed.  I'm running a 2nd NEC monitor that I use as my main screen. Changed the prefs to have the iMac as the main screen, then changed back, and now all dialog boxes are showing as normal.

Votes

Translate

Translate
Adobe Employee , Oct 26, 2021 Oct 26, 2021
We'll investigate this with Apple. Thanks for reporting!
Status Acknowledged

Votes

Translate

Translate
replies 102 Replies 102
102 Comments
Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

I updated to Monterey today, just tried Save As, no issues. Tried a JPEG (save as to another location) and a TIFF saved as a JPEG, again, no issues. 

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop.

Author “Color Management for Photographers" & "Photoshop CC Color Management"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

hmmm, I uninstalled / reinstalled PS and I am seeing the same issue. 

Maybe my issue isn't related to the OS update, but coincidental to it? Seems unlikely but mmmmmaybe? 

 

Thanks for the reply D-Dog! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

Double check your System Preferences > Privacy> Full Disk Access for PS is on.

Author “Color Management for Photographers" & "Photoshop CC Color Management"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied


@thedigitaldog wrote:

Double check your System Preferences > Privacy> Full Disk Access for PS is on.


 

I checked it, and it's on.

 

I've discovered that this behavior only occurs when I am using Sidecar to use an ipad as a second screen. 

 

When I turn off Sidecar, the apps work normally. Bummer, I am going to miss using Sidecar but it's more important that I'm able to save files! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

I updated to both Photoshop 23.0.0 and 22.5.2

and MacOS Monterey today.

Can open a file, edit it, it all works great...

 

When I want to Save/Save As/Export As, the finder window doesn't appear. Can't save the file.

No error. Just doesn't appear. 

My only work around is to Force Quit and find the file in

/Library/Application Support/Adobe/Adobe Photoshop 2022/AutoRecover

 

[moved from Photoshop Discussions to Photoshop Bugs. Title renamed to include Monterey]

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Sounds like the dialog might be appearing off screen. Is this system ever hooked up to more than one monitor? 

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Sometimes reinstalling the app doesn't reset the preferences. To narrow down the issue could you please try resetting Photoshop's preferences and let us know how it goes? 

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preset-migration.html

 

Regards,
Sahil

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Do you have Sidecar running on this system?


Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

We'll investigate this with Apple. Thanks for reporting!


Senior Product Manager - Customer Advocacy - Digital Imaging
Bug Acknowledged

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Same problem here, if you open a PSD and change something, then 'save' works fine. But if you try to 'save as' or 'save a copy' - nothing. No dialog boxes. 

27" iMac 2019, running OS 12.01 (Monterey) and this problem is the same for PS 22 and the just released 23.0.0.

 

I tried deleting PS prefs, nothing. Have checked disk access permissions and PS has full disk access.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

And an update, if you create a new file, it won't 'save' either.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Fixed.  I'm running a 2nd NEC monitor that I use as my main screen. Changed the prefs to have the iMac as the main screen, then changed back, and now all dialog boxes are showing as normal.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Disconnecting my secondary monitor from my iMac resolved the issue.

Apparently the dialog box is out of bounds if a secondary monitor is connected.

In my case:

- iMac 27" 2017 on Monterey 12.0.1

- A basic1080p Samsung monitor connected through USB-C to DVI adapter

- happened on Photoshop 23.0, 22.5.2, and XD 45.0.62.17

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Hi,

 

I am not able to export or save documents. The export and save dialogs are not appearing.

Someone help me please.

 

Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Hi

What exact version of Photoshop and operating system are you using

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

I use macOS Monterey and I just updated photoshop and illustrator to the latest version, which is 2022

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Hi, appreciate some help here - I've just updated Photoshop to the latest release (v23.0.0) and it now won't save any documents.

 

When I go to Save As nothing happens, eaqually when I try to 'Save for Web (Legacy)' all of the usual settings appear but when I click 'Save' nothing happens.

 

I've also just updated my operating system to macOS Monterey Version 12.0.1 and I work on a MacBook Pro (2019).

 

Any help would be much appreciated as I can't work if it continues like this!!

 

Kind regards

Ade

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Moving thread to the Photoshop ecosystem forum from Using the Community

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

I am having the exact same issue.  I use macOS Monterey since this morning, and the issue started once I Updated Photoshop 2 hours ago to latest version 2022.

I also can't seem to find/install the old Photoshop versions anymore... I am in dire need of help. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

"I also can't seem to find/install the old Photoshop versions anymore"

https://helpx.adobe.com/download-install/using/install-previous-version.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

This problem was already happening to me with the old versions of photoshop and illustrator, and this morning i updated and the problem continued.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Thank you. I reinstalled previous versions but the problem is remaining in all of them. It seems that I can't prompt the save window. The Export window will apear, but as soon as I want to continue to the save option, nothing happens. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Just like me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

Hello,
Is it a known bug, that on new macOS Monterey 12.0.1 save dialogs are bugged? For example in latest version of photoshop i can't export anything with 'export as'. Immediately when i click 'export' this window appears(attachment) and i cant click on anything. I tried reinstall photoshop, even install older version. It seems like conflict between photoshop interface and new macOS. 
Thanks for your answer. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines