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Gillissie
Participating Frequently
June 24, 2011

P: "Save for Web" error when "My Documents" network path is disconnected

  • June 24, 2011
  • 25 replies
  • 1215 views

On my PC, "My Documents" is mapped to a network drive. Whenever the network drive is disconnected, Photoshop throws an error when trying to bring up the "Save for web" dialog box. The error is: "The operation could not be completed. The system cannot find the path specified." When I click OK on this error message popup, the popup goes away and nothing else happens. The "Save for web" dialog is not accessible.

This is especially a problem when I travel with my PC and need to use Photoshop on the road, since I cannot connect to my network drive for My Documents. I understand that the system cannot find the path specified, but it shouldn't bail on the "Save for web" dialog because of it. Use a different default path. I'm not sure why it's looking for that path anyway, since it happens even when my last saved file isn't in "My Documents".

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    25 replies

    F
    FeedbackCommunityMember
    Inspiring
    March 4, 2020
    I had the same problem and it was a consequence of how I'd written the path to my Windows Documents folder, which I keep on a NAS/network drive. I didn't have to change the location of the Documents folder, just the way I wrote the path.

    In Windows, I had designated the location of Documents using the drive letter for a mapped network drive—on my machine, it was R:\[etc.], but it could have been any network drive letter.

    I fixed the issue by editing the way I was pointing to the location for my documents folder. I didn't change where the folder was, just the way I wrote the path.

    Simplest way is to re-write the path is to right-click the Documents folder in Windows file explorer, select Properties, and select the Location tab, where you can edit the path. In my case, I changed it to:

    \\myNAS\home\...[etc.]...\documents

    [Substitute the actual path to your documents, but avoid using a mapped drive letter like the "R:\" in my initial example.]



    F
    FeedbackCommunityMember
    Inspiring
    December 9, 2019
    Windows Bitdefence close restart photoshop 
    F
    FeedbackCommunityMember
    Inspiring
    December 9, 2019
    great  %USERPROFILE%\Documents  open Permission every one thank...
    F
    FeedbackCommunityMember
    Inspiring
    September 7, 2019
    this seems permission issue follow easy step : https://www.youtube.com/watch?v=l6bnyxhXjuQ
    Diko.bg
    Diko.bg
    Known Participant
    July 12, 2019
    In my case the data drive was with changed drive letter ergo my absolute paths were different. Thanks to the registry tip I saw what was the problem. Just reassigned the correct letter to the correct driver instead of editing the registry.

    Thanks!
    F
    FeedbackCommunityMember
    Inspiring
    March 18, 2019
    Thank you
    F
    FeedbackCommunityMember
    Inspiring
    October 1, 2018
    Great it works Thankyou!
    F
    FeedbackCommunityMember
    Inspiring
    July 24, 2018
    Thanks Sergei Chepa,

    This helps a lot. and is works. 
    F
    FeedbackCommunityMember
    Inspiring
    May 11, 2018
    This solved my problem. Thanks! 
    F
    FeedbackCommunityMember
    Inspiring
    January 5, 2017
    This solution worked for me, as well. I had re-located the My Documents folder while setting up a new computer, and the "Personal" registry entry did not get updated. I was having problems when launching Photoshop CC 2017 as well as when using the Export As and Generator functions. All three resolved with this fix. Thank you, Sergei, for posting this solution!
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