P: Refine Edge > Shift Edge doesn’t shift edge of selection [PS 4.8 on iPadOS]

[John3167133661ac]

Issue: Refine Edge > Shift Edge doesn’t shift edge of selection

• Photoshop version: 4.8 (20230724.486)
• OS: iPadOS

Steps to reproduce:

1. Open image and under Selection Tools, Select Subject
2. Click “refine edge”
3. Move “shift edge” slider

Expected result: edges of selection will expand or contract (did this for me as recently as 8/4)
Actual result: selection edges do not move

[Jan309549902ak1]

Have the same bug. Very frustrating!

[Ray David]

Same here.  I got so excited after watching one of the videos by Russell Brown only to see that the Shift edge doesn't work on the iPad.  If it matters, I'm using an iPad Air 5 running ios 16.6 and PS 4.8.

[Ray David]

Not sure if it matters, but I used the Marquee rectangle tool to create my mask instead

 of select subject.  

[Bionic Creature]

Same here, I've done everything one can do to troubleshoot this issue w no avail. Everything works likes it's supposed to,... except the edge shift. 

[Nidhi shree]

Hi @Jan309549902ak1 ,thanks for calling out! We are currently investigating the issue and plan to have a fix soon. 

[Ray David]

Any update on a fix for this?

[Ray David]

Any ETA on getting this fixed?  I see another update was released and this still hasn't been fixed. 

[Bionic Creature]

Nah man, #1. They’ve got their $$$. #2 They They bow only and answer to AI. They shall not be bothered by us little folks.

M.Patterson

[Ray David]

Seriously, any update?

[Solomon35755452luv1]

Same problem. Awaiting solution 

[Ray David]

???

[nadia294902225ryd]

Its been nearly 7 months and you guys havent fixed this issue. 

[bjolly88]

How is this still an issue?

[spacehunterdog]

Hi! Still not working..

[Ray David]

Seriously, still no fix???

[Bionic Creature]

Here's my customer service experiences.. ( groundhog day). After 11 months and 3 or 4 call in's.

• I get ran through the gauntlet of the same troubleshooting steps that didn't work the last time
• I'm put on hold while he looks @ notes, supervisor, community etc
• They can't figure it out but they have a team working on it, it shouldn't be long and he'll call me when it's fixed. .
• After all that hype, we hang up.. Check my email > case is closed> if I have any concerns. Call Customer
• No follow ups, no emails, no compensation. I take that back.. I do get a heart felt email asking me for my feedback to help shape the future of PS express and to take a survey on it. It's insulting.
• I sooo don't ever use PS express. Never... Only once or twice just trying it out. How can they keep introducing new features and not fix the current ones that are broken? My only conclusion to all of this is. They don't care

[Chris37934016vg53]

I came here for a solution to this same issue.  Very discouraging to see that it was reported almost a year ago with no resolution.  Indeed, the only reasonable conclusion is that they don't care.

[jensp95221534]

Yes, still broken for me as well.

iPadOS 17.5.1 on M1 iPad Air

Photoshop 5.5.2 (20240429.560)

[TomorrowUnder]

Doesn't work for me either

[pjglad]

Hello Adobe. As a common courtesy for paying customers - Is there a plan to fix? If yes, when? If no, why? Thanks for listening.

[justin_9414]

9/1/24 - still not fixed.

[Bionic Creature]

What's funny ( but not) is today I. #I told them that after 2 years of them getting my $$ that they should've had this fixed by now and it they don't have a solution in 2 months I might be forced to take it to the next level. #2 fix the broken edge shift not working or to take down the tutorial explaining how to use edge shift under the refine edge submenu. LOL. The short version of this would've been "don't hold your Breath "
* I told them to have AI fix it.
M.Patterson