P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

[MYRIAM_ISSA4971]

AI generator is not working at all 

{Title updated by moderator}

[chompunut_boonthap7600]

[kglad]

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[Friendly_experience4697]

My entire team are effected by this, no one can use genereative fill today, we all get this error when we try:

"We've encountered an issue and can't complete your request at this time. Please try again later."

All of us are running Photoshop CC v26.3 on macOS Sequoia 15.3, the internet connection is working fine, CC libraries and all other Adobe products working as normal, only genereative fill is not working.

[Senon Silva300945537roq]

The same problem happens here. I'm in Brazil.

[steffan_0398]

How long before this is resolved? Is it a tomorrow thing? I have to warn clients about deadlines. Thanks

[kglad]

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[Piastre]

Unfortunately, it's not working. Generative Fill is currently not functioning in either Photoshop Beta or Photoshop 2025.

I hope they fix it soon.   =(

[kglad]

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[kglad]

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[bettinag47779755]

In der neuesten Photoshop Beta-Version funktioniert das Generative Füllen nicht mehr. Es erscheint die Fehlermeldung „Es ist ein Problem aufgetreten und deine Anforderung kann zu diesem Zeitpunkt nicht abgeschlossen werden. Bitte versuche es später erneut.“ Es liegt nicht an der Internetverbindung, eine Firewall ist auch nicht aktiv und Generative Credits sind vorhanden. Hat sonst noch jemand dieses Problem?

[Szasza79]

In PS, the option Generative Fill has stopped generating my request today due to an issue. Then I've updated the PS to 26.3.0, but the issue still persist. I have 30 credits left. My GPU is compatible. I even have restarted my Mac. Why is it not working then?

[kglad]

it's on adobe's end.

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[Vandermoveis]

A barra generativa carrega porém nada é gerado, atualizei, o photoshop pra ultima versão, testei em todos os metodos de expansão Generativa possivel (photoshop beta, adobe express, etc..) e não funcionou!

[Beatriz26447676eqbt]

I still cannot use the AI generator. It gives error constantly. Located in Madrid, Spain

[Alexandre Verheyden]

Bonjour,

J'ai un souci de génération d'image sur photoshop. En effet, une fois l'action de génération faites il y a un chargement et à la fin du chargement il y a une stagnation et un message d'erreur (capture d'écran du message d'erreur ci-joint). La version de photoshop et du creative cloud que j'utilise à date est la dernière. Je n'ai pas eu de précédent. C'est un point bloquant dans mon activité professionnel. Comment puis-je régler ce soucis ? 
Merci 

[defaultftrrjx6ozbnw]

Mine too. Generative Fill hasn't worked all day. Located in London, England.

[Nathan Del Mar]

Me pasa lo mismo, también en Madrid.

[mariaa16781283]

Also here, in Denmark - both versions, beta and 12025

[Kartika Rawat]

Hi maarten_3893!

Sorry about the issue. Could you share more details on what's happening? Are you getting any error messages? Can you provide a screenshot that exhibits the issue?

Let us know. Happy to investigate.

Thanks, 

KR

[ATOF]

Hi there,

I've spoken to some colleagues and we are all experiencing issues with Generative Fill / AI on Photoshop Classic & Beta models. We tested both versions of Photoshop on a laptop that hadn't been updated in a while and it seems to be an issue on the latest version and even previous iterations. Error message: "We've encountered an issue and can't complete your request at this time. Please try again later.", screenshot attached.

Any support would be greatly appreciated. Thanks!

[shannon_4619]

The same for me atm! I'm located in the Netherlands, it's not working with in photoshop. I'm working from a macbook pro. The whole day i've got this issue. 

[ATOF]

Sorry I just noticed it has been reported. Although only in the Americas region: https://status.adobe.com/

Would anyone know how to report this for United Kingdom or other regions? Thanks!

[c.pfaffenbichler]

Firefly seems to work in the browser, though. 

[jessimckenziechilds]

I'm in South Carolina, USA & have been having the same issue all morning....so annyoing.

[maarten_3893]