We have a system that cannot save to our Avid Nexis SAN in Photoshop, only save-as. Mac OS X 10.14.6 w/ latest patches.
Steps we do to reproduce:
1. Save or put a PSD (Photoshop) file on any Nexis workspace.
2. Make any change to the file in Photoshop.
3. Save it.
[Evidently, when choosing Save, Photoshop creates a temporary file alongside the original, named e.g. “Adobe Photoshop 20219283749326576223”. Normally, the user would see this file for a fraction if that before it overwrites the main file.]
We get the error: "Could not save ___ because of a program error."
The temp file is created on the workspace, but is not removed and stays there, and the main PSD file is not updated (saved).
Consecutive attempts cause the same behavior and temp files would just pile up.
- This never happens when saving to local drives, only the Nexis.
- Other apps and file operations to the Nexis work fine.
- This mostly occurs if the file was already saved in the last minute or so. So the interval since the last save matters.
- Tried both Nexis Client 2012.0.9 and latest 2021.8.2.62, same exact behavior.
- Tried Photoshop 2019, 2021.0, and latest 2021 22.5.3. Same exact behavior.
- I followed all the steps in this KB article . Same exact behavior.
Below is a debug log from Photoshop:
Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “test.psd” because of a program error.
Stack:
Adobe Photoshop 22.5.3 20211104.r.561 a320368
0 address: 0x107d6646d base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000107d664a9 Adobe Photoshop 2021 + 83756201'
1 address: 0x1058c9984 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x00000001058c9984 Adobe Photoshop 2021 + 45365636'
2 address: 0x1058c9ce4 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001058c9ce4 Adobe Photoshop 2021 + 45366500'
3 address: 0x10513cef5 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010513cef5 Adobe Photoshop 2021 + 37449461'
4 address: 0x10489282d base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010489282d Adobe Photoshop 2021 + 28362797'
5 address: 0x1058c20e1 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001058c20e1 Adobe Photoshop 2021 + 45334753'
6 address: 0x1058acfa8 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001058acfa8 Adobe Photoshop 2021 + 45248424'
7 address: 0x1058ad0b4 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001058ad0b4 Adobe Photoshop 2021 + 45248692'
8 address: 0x1057ad02f base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001057ad02f Adobe Photoshop 2021 + 44199983'
9 address: 0x163304ef5 base: 0x163267000 module name: 'Spaces' symbol info: '9 Spaces 0x0000000163304ef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
10 address: 0x7fff459b4ccc base: 0x7fff459a1000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff459b4ccc -[NSApplication run] + 755'
11 address: 0x1057adb02 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001057adb02 Adobe Photoshop 2021 + 44202754'
12 address: 0x1057affd0 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001057affd0 Adobe Photoshop 2021 + 44212176'
13 address: 0x1058ad87c base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001058ad87c Adobe Photoshop 2021 + 45250684'
14 address: 0x108423e78 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000108423e78 Adobe Photoshop 2021 + 90824312'
15 address: 0x102d88789 base: 0x102d86000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000102d88789 Adobe Photoshop 2021 + 10121'
16 address: 0x7fff7455e3d5 base: 0x7fff74548000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff7455e3d5 start + 1'
17 address: 0x1 module name: '<unknown module>' symbol info: '17 ??? 0x0000000000000001 0x0 + 1'